18 front office deparment jobs found in Kuala Lumpur

Join Our Hospitality Team! Are you passionate about delivering exceptional guest experiences? Do you enjoy meeting people from around the world and creating memorable first impressions? If so, we'd love to welcome you to our Front Office team as a Guest Service Assistant. Job Responsibilities Welcome guests with a warm, friendly, and professional attitude. Handle guest check-in and check-out efficiently and accurately. Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction. Answer telephone calls and provide accurate information about hotel facilities and services. Process room reservations, amendments, and cancellations when required. Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures. Handle guest payments, billing, and cashiering duties in accordance with hotel procedures. Maintain accurate guest records and update the Property Management System (PMS)....

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

Greet guests warmly upon arrival and departure. Assist guests with loading and unloading luggage. Escort guests to their rooms and explain room features. Deliver guest requests such as extra towels, amenities, or packages. Provide information about hotel facilities, services, and local attractions. Arrange transportation or assist with taxis and valet services. Store and retrieve luggage safely from the luggage room. Handle guest inquiries and direct them to the appropriate department. Maintain the cleanliness and organization of the lobby, entrance, and luggage storage area. Report maintenance issues or suspicious activities to supervisors or security. Assist guests with special needs whenever possible. Thank guests and wish them a pleasant stay upon departure.

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

As the Housekeeping Supervisor, you are responsible to supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.    Your day-to-day:  Supervise the implementation of housekeeping standards and procedures in relation to:  Bedroom service  Bathroom service  Valet service  Cleaning service  Linen maintenance  Recommended changes to these standards and training needs on an ongoing basis  Maintain a current and thorough knowledge of all housekeeping systems  Open and close the shift and ensure effective shift hand over ...

Supervise room attendants and public area attendants. Assign daily cleaning tasks and room allocations. Inspect guest rooms after cleaning. Ensure public areas are clean and presentable. Monitor housekeeping supplies, linens, and amenities. Report and follow up on maintenance issues. Handle guest requests and complaints related to housekeeping. Train new staff on cleaning procedures and standards. Maintain lost-and-found records. Ensure compliance with hygiene, safety, and hotel SOPs. Coordinate with Front Office for room status updates (Vacant Clean, Occupied, Out of Order, etc.). Prepare daily housekeeping reports.

Join Our Finance Team! We are seeking a detail-oriented, analytical, and experienced Assistant Manager / Manager – Accounts Receivable to oversee the hotel's Accounts Receivable (AR) function. If you have a strong finance background, excellent organisational skills, and experience in the hospitality industry, we invite you to be part of our Finance team. Job Responsibilities Manage the daily operations of the Accounts Receivable function, ensuring timely and accurate processing of invoices, billings, receipts, and collections. Monitor corporate, travel agent, online travel agent (OTA), and credit accounts to ensure outstanding balances are collected promptly. Prepare and issue invoices, statements of accounts, and credit notes in accordance with hotel policies. Follow up on overdue accounts and maintain healthy debtor ageing through effective collection efforts. Perform daily reconciliation of Accounts Receivable transactions with the Property...

We are looking for a detail-oriented and responsible Accounts Officer (Income Audit) to join our Finance team. If you have a keen eye for accuracy, strong analytical skills, and preferably experience in hotel income auditing, we invite you to be part of our growing organisation. Job Responsibilities Perform daily income audit procedures to ensure all hotel revenue transactions are accurately recorded and accounted for. Verify and reconcile revenue generated from Front Office, Food & Beverage outlets, Banquet operations, and other hotel revenue centres. Review cashier reports, POS transactions, and Property Management System (PMS) reports for completeness and accuracy. Reconcile daily cash, credit card, online payment, and city ledger transactions. Investigate and report discrepancies, variances, and irregularities in revenue records. Prepare and distribute daily revenue reports and management summaries. Ensure all supporting documents are complete...

Drive Business Growth with Us! We are looking for a dynamic, results-oriented, and passionate Sales Manager to join our team. If you have a strong background in hotel sales, enjoy building lasting client relationships, and are driven to achieve sales targets, we invite you to be part of our hospitality team. Job Responsibilities Develop and implement sales strategies to achieve room, meetings, events, and corporate revenue targets. Identify and secure new business opportunities from corporate, government, travel agents, wholesalers, and other market segments. Build and maintain strong relationships with existing clients to encourage repeat business. Conduct regular sales calls, client visits, presentations, and hotel site inspections. Prepare sales proposals, negotiate contracts, and follow up on business opportunities. Work closely with the Revenue, Reservations, Front Office, and Food & Beverage teams to ensure smooth execution of client...

Shape Our Brand. Inspire Our Guests. We are seeking a creative, strategic, and results-driven Assistant Marketing Communications (Asst. MarCom) Manager to lead our marketing and communications initiatives. If you have a passion for hospitality, branding, digital marketing, and storytelling, we invite you to join our team and help elevate our hotels' presence in the market. Job Responsibilities Develop and implement integrated marketing and communications strategies to strengthen brand awareness and drive revenue. Plan and execute marketing campaigns for rooms, food & beverage promotions, meetings, events, and special packages. Manage the hotels' digital presence, including websites, social media platforms, email marketing, and online travel channels. Create, edit, and oversee marketing materials such as advertisements, brochures, press releases, newsletters, promotional videos, and other collateral. Maintain brand consistency across all communication...

The Assistant Events Manager is responsible for planning, executing, and overseeing all events held at the hotel. This includes but is not limited to meetings, conferences, weddings, product launches, and VIP functions. The role requires exceptional attention to detail, a commitment to luxury service standards, and the ability to manage multiple stakeholders across departments.    Key Responsibilities  Event Sales & Coordination  Handle client enquiries, site inspections, proposals, and quotations professionally and promptly.  Liaise with clients from initial contact to post-event follow-up to ensure satisfaction and repeat business.  Prepare detailed Event Orders (BEOs) and coordinate with all departments to ensure seamless execution.          Revenue...

Are you passionate, eager to learn, and looking to gain real-world experience in a professional environment? We are inviting enthusiastic students or recent graduates to apply for our internship program! This is a great opportunity to develop hands-on skills, learn from experienced professionals, and explore potential career paths in various departments. 🔸 Available Internship Departments: Human Resources Finance & Accounting Marketing & Communications Food & Beverage Service Kitchen / Culinary Housekeeping Front Office / Guest Services IT & Systems Support Procurement / Purchasing Sales & Events 🔸 General Responsibilities: Support the assigned department in day-to-day operations Handle administrative and operational tasks as required Maintain professionalism and adhere to company standards Learn and adapt...

As the Reservations Agent, you will be responsible to process guest/agents room bookings request in line with IHG brand standard guidelines.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.   Your day-to-day:  Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD)  Record and process reservations made by phone/fax/email, website and GDS  Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region  Prepare and execute action plans which increase reservation sales and associated business ...

The Assistant Director of Events supports the Director of Events in leading the Events team to achieve revenue targets while delivering exceptional customer service and flawless event execution. This role is responsible for managing event sales, planning, client relationships, team development, and operational coordination to ensure all events meet IHG brand standards and guest expectations. Key Responsibilities Sales & Business Development Assist the Director of Events in developing and executing the annual Events Sales Strategy. Achieve individual and departmental revenue and conversion targets. Identify new business opportunities for meetings, conferences, weddings, social events, and corporate functions. Build and maintain strong relationships with new and existing clients. Conduct hotel site inspections and client presentations. Prepare proposals, quotations, and contracts in accordance with hotel policies. Follow up on leads and maximize...