21 others jobs found

Responsible for all operational aspect of the Reservation Department, including all phone systems, booking software and data management, ensuring efficient workflows and compliance with Marriott brand standards. Monitor room inventory, pricing strategies and booking trends while working closely with Revenue Management to maximize hotel revenue. Review and manage VIP reservations, group bookings, long-stay reservations and special arrangements to ensure guest expectations are exceeded. Analyze departmental performance, market trends and reservation data, providing recommendations for continuous improvement. Ensure reservation records, payment guarantees, billing instructions and guest profiles are accurate and compliant with hotel policies. To actively participate in the three-month forecast updates on a monthly basis, covering market segment breakdown by room nights, average rate and revenue. Collaborates closely with Sales, Front Office, Housekeeping, Revenue...

Key Responsibilities: 1) Revenue Strategy & Pricing Implement dynamic pricing, adjust rates based on demand, seasonality, and events, and manage pricing across all segments (transient, group). 2) Forecasting & Analysis Analyze booking patterns, track performance metrics (ADR, RevPAR, occupancy), and create accurate revenue forecasts and budgets. 3) Distribution Management Oversee all booking channels (direct, OTAs, wholesalers) for optimal visibility and profitability, managing rate parity and commissions. 4) Market & Competitor Analysis Conduct competitor benchmarking, monitor market trends, and identify gaps or opportunities for growth. 5) Collaboration Work with Sales, Marketing, and Operations to align strategies and ensure pricing is implemented effectively. 6) Reporting Provide regular reports to management on performance, variances, and strategic recommendations. Core...

Job Summary Responsible for handling hotel room reservations, ensuring accurate booking arrangements, providing excellent customer service and maximising room occupancy and revenue through effective reservation management. Key Responsibilities Handle incoming room reservation enquiries through telephone, email, online booking platforms and other communication channels. Process individual and group room reservations, amendments, cancellations and special requests accurately. Provide guests with information on room types, rates, hotel facilities, promotions and booking policies. Ensure all reservations are properly entered and updated in the Property Management System (PMS). Monitor room availability, rates and inventory to ensure accurate room allocation and maximise occupancy. Coordinate with Front Office, Sales, Housekeeping and other relevant departments to ensure smooth guest arrivals and special arrangements....

Position Overview The Spa Therapist is responsible for delivering professional spa treatments and therapies to clients, ensuring a relaxing and rejuvenating experience. This role requires strong knowledge of massage techniques, skincare, and holistic wellness practices, combined with excellent customer service skills. Key Responsibilities Perform a variety of spa treatments including massages, facials, body scrubs, and aromatherapy. Assess client needs and recommend appropriate treatments. Maintain cleanliness and hygiene standards in treatment rooms and spa facilities. Prepare treatment areas and ensure all equipment and products are ready for use. Promote spa services and products to clients. Keep accurate records of treatments performed and client preferences. Stay updated on new techniques, products, and wellness trends. Ensure compliance with health and safety regulations. Qualifications...

Responsibilities: Answer phone calls and respond to reservation inquiries from various channels. Provide accurate information on room availability, rates, promotions, and policies. Process reservations, modify bookings, and ensure confirmation details are correctly communicated. Assist in daily operational tasks related to reservations. Follow up on reservation discrepancies and short-stay requests from the front desk. Stay informed on hotel contract rates for travel agencies and corporate clients. Check trace reports and resolve outstanding reservation matters. Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor. Ensure compliance with hotel booking procedures and policies. Required Skills & Qualifications: Proficiency in hotel reservation management software and MS Office applications. Strong problem-solving skills to quickly address guest issues. Availability to work...

Job Responsibilities: - ·   Overseeing Government sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words hotel guests,...

Job Responsibilities Perform preventive and corrective maintenance for electrical and air conditioning systems. Troubleshoot and repair electrical, HVAC, and mechanical equipment. Conduct daily inspections of hotel facilities and guest rooms. Respond promptly to maintenance requests and emergency breakdowns. Ensure all maintenance work complies with safety regulations and hotel standards. Maintain proper records of maintenance activities. Assist with other engineering duties as assigned by the Maintenance Manager. Job Requirements Certificate or Diploma in Electrical Engineering, Air Conditioning & Refrigeration, or a related field. Minimum 1 year of relevant working experience (hotel experience is an advantage). Knowledge of electrical systems, air conditioning, plumbing, and general building maintenance. Able to work on shifts, weekends, and public holidays when required. Responsible, hardworking, and able to work...

Job description: Key Responsibilities: Oversee daily Food & Beverage operations to ensure smooth and efficient service delivery. Ensure high standards of guest satisfaction and service excellence. Supervise, guide and motivate the F&B team to achieve operational goals. Monitor service standards, cleanliness and compliance with hotel policies. Handle guest feedback and resolve complaints professionally. Assist in staff training, scheduling, inventory control and cost management. Work closely with other departments to ensure seamless hotel operations. Requirements: Diploma or Degree in Hospitality Management, Food & Beverage Management or a related field. Minimum 2–3 years of relevant experience in Food & Beverage operations, preferably in a 4- or 5-star hotel. Strong leadership, communication and interpersonal skills. Good knowledge of food safety, service standards and operational procedures....

Job Description: Key Responsibilities: Welcome and attend to guests in a friendly and professional manner. Take food and beverage orders accurately and efficiently. Serve food and beverages according to hotel service standards. Ensure tables and dining areas are properly set up and maintained. Maintain cleanliness and hygiene in the restaurant and service areas. Respond to guests' enquiries and requests promptly. Assist in handling guest feedback to ensure guest satisfaction. Work closely with the F&B team to ensure smooth daily operations. Requirements: Previous experience in Food & Beverage service is an advantage. Fresh graduates and candidates without experience are encouraged to apply. Good communication and interpersonal skills. Pleasant personality with a positive attitude. Customer-oriented and passionate about hospitality. Well-groomed and able to work as part of a team. Willing to work...

Job description 1. To arrive on time to start duties as scheduled per duty roster. 2. To make daily thorough mise-en-place of all items featured on menu and ensures maximum usage of raw materials. 3. To prepare food orders according to established standards. 4. Responsible for proper storage of food in his area. 5. To perform all other tasks assigned by Superior/Section Head. 6. To adhere strictly to sanitation and safety standards. 7. To perform daily common tasks and other duties as may be assigned. 9. To perform such other duties and responsible that may be assigned by his/her supervisor from time to time.

The Stewarding Supervisor role is at the heart of maintaining the kitchen’s cleanliness, organization, and overall efficiency of the back-of-house operations in a hospitality setting. This position oversees the stewarding team, ensuring that all kitchen equipment, utensils, and work areas are kept clean and orderly. Stewarding Supervisor Job Duties Oversee the daily operations of the stewarding department, ensuring cleanliness and organization of all kitchen areas, dishwashing stations, and storage rooms. Manage the inventory of cleaning supplies, utensils, and tableware, placing orders as necessary to maintain adequate stock levels. Implement and maintain hygiene and sanitation standards in all kitchen and dining areas in compliance with local health and safety regulations. Schedule and assign duties to stewarding staff, monitoring performance to ensure efficiency and adherence to established protocols. Train new stewarding employees on proper cleaning...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil- is the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, The hotel features 250 guestrooms, a three-meal restaurant, Ballroom and meeting rooms and flexible event space, Rooftop restaurant a fitness centre, and a sky pool. We are currently looking for an experienced Head of Finance to lead the finance and administrative department and be responsible for all aspects of finance, accounting, purchasing and information technology. You will direct and manage to ensure the smooth and efficient operation of the Finance & Accounting Division while maintaining Hyatt Hotel's high standards of Financial Management. You will also be responsible for the efficient...

Come and join us in our journey as We Care For People So They Can Be Their Best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool. We are currently looking for a Food & Beverage Supervisor to join us as we continue to embark this exciting journey with the hotel. This position reports to the Food & Beverage Manager. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times by...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool. We are currently looking for a Commis (Host - Kitchen) to join us as we continue to embark this exciting journey with the hotel.  Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. This position reports to the hotel Head of Culinary. Customer Service Provides a courteous and professional service at all times. Assists with Host...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.  Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool. We are currently looking for a Sales Executive to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. This position reports to the hotel Senior Director of Sales. Administration Ensures that an efficient and accurate filing system, both manually as well as electronically is...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool We are currently looking for a Sales Manager to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. This position reports to the hotel Senior Director of Sales. Administration Ensures that an efficient and accurate filing system, both manually as well as...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...