Food & Beverage Supervisor

Come and join us in our journey as We Care For People So They Can Be Their Best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Food & Beverage Supervisor to join us as we continue to embark this exciting journey with the hotel. This position reports to the Food & Beverage Manager. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
• Supervises and coordinates the daily operations of the Food & Beverage outlet to ensure smooth and efficient service.
• Performs Host duties as requested and required with operational needs in all areas of the hotel.
• Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
• Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
• Maintains positive working relationships with guests and colleagues.
• Establishes a rapport with guests maintaining good customer relationships.

Operational

• Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Be supportive and flexible with other departments, in a spirit of “We work through Teams”.
• Maintains par stocks of all equipment and guest supplies as required.
• Warm welcome all guests to Hyatt Place.
• Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau policy.
• Assists each guest to become familiar with the hotel services and facilities.
• Takes order and serves food and beverage to guest according to the established sequence and procedures.
• Ensures the Front of House areas are well maintained and clean at all times
• Clears and resets counters or tables at the end of each course.
• Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.
• Computes bill and accepts payment
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money is collected.
• Verifies all credit cards presented by guest to ensure validity of the card.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage combinations and up sell alternatives.
• Conducts property tours for new hires and clients as necessary.
• Responsible for overseeing E-Room and make sure all equipment are working properly.
• Prepares menu items in strict accordance with set recipes.
• Sets up morning buffet presentations.
• Serves tables and takes orders
• Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.
• Always comply with FIFO (first in/first out) process of Food & Beverage.

M-1, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1, 57000 Kuala Lumpur, Malaysia