11 intern jobs found in Bayan Lepas

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food & beverage is served at the appropriate time. ·...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for the professional growth and personal welfare....

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute incoming mail/outgoing mail and co-mail to concerned departments on time ·       Ensure that office supply and stationery are well stocked and maintained Employment ·       Assist the supervisor in pre-screening candidates for career interview ·       Screen and prepare relevant documents for...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock of inventory items. o    Reports all maintenance deficiencies immediately. o    Assist in other sections of Housekeeping department as and went required based on...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay...

Position Summary: The IT Manager is responsible for the efficient operation and maintenance of all information technology systems and infrastructure at the hotel in alignment with Marriott International standards . This includes the daily management and support of property-based systems such as Marriott's PMS (Opera), POS (MICROS), MARSHA, Guest Services Technology , and back-office IT tools. The IT Manager ensures that Marriott’s digital service promise is delivered with consistency, reliability, and security to enhance guest satisfaction and hotel operational excellence. Key Responsibilities: IT Operations & System Support Manage and support technology platforms, including Opera PMS, MICROS POS, MARSHA, HSIA (High-Speed Internet Access), and other brand-mandated systems. Serve as the key liaison between property-level operations and Marriott International IT teams to ensure system compliance and performance. Monitor and...

Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs.  Uses negotiating skills and...

Summary: Oversee the perfect execution of guests’ stays from pre-arrival to post-departure in terms of communication, guest preferences, arrival gifts and complaints management, coordinating resources with other departments; Handle all guests’ service issues, record them and follow up to resolve and to eliminate the source of them; Coordinate and take part in creation of VIP gifts together with F&B team; make sure all recognition programs are implemented and respected; Strive to continually improve guests and associates satisfaction ensuring quality and standards; Support all property operations, ensuring that the highest levels of hospitality and service are provided; Monitor and assess service and satisfaction trends, evaluate / address issues and make suggestions for improvements to the hotel management team. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and...

The Human Resource Officer supports the daily operations of the HR department, including recruitment, employee relations, payroll, training, and administrative functions. This role helps ensure that HR policies and procedures are implemented effectively and that a positive and productive work environment is maintained. Fresh graduates who are passionate about starting a career in Human Resources are encouraged to apply. Key Responsibilities: 1. Recruitment & Staffing Assist in job postings, screening applications, and arranging interviews. Support new hire onboarding and documentation. Maintain employee files and recruitment databases. 2. Employee Relations Provide administrative support in handling employee inquiries and concerns. Assist in organizing employee engagement and welfare activities. Promote a healthy and positive workplace culture. 3. HR Administration Prepare...

Key Responsibilities: Handle incoming reservation requests via phone, email, online platforms, or in person. Provide accurate information on room rates, availability, hotel services, and special packages. Enter and maintain reservations accurately in the system. Modify or cancel existing reservations as needed, ensuring all updates are properly documented. Follow up with guests on special requests, preferences, or required confirmations. Ensure all reservations are confirmed in writing and all required deposits or payments are collected. Coordinate with the front desk and housekeeping teams to ensure guest requirements are met. Maintain guest records and ensure data privacy and accuracy. Upsell rooms and hotel services to maximize revenue. Handle group bookings and coordinate with the sales/events team if needed. Resolve booking-related issues or complaints in a professional and...