60 jobs found in Putrajaya

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Responsibility  Supervise daily laundry operations and staff.  Ensure all laundry processes meet quality and hygiene standards.  Coordinate with other departments to meet laundry needs.  Monitor and maintain inventory levels of laundry supplies.  Address and resolve any issues in laundry operations.  Maintain and ensure proper functioning of laundry equipment.  Implement cost-saving measures without compromising quality.  Ensure compliance with health and safety regulations.  Develop and update laundry procedures and protocols.  Monitor and report on laundry performance metrics.  Conduct regular inspections of laundry facilities.  Maintain accurate records of laundry operations.  Collaborate with management to improve services.  Ensure timely delivery of clean laundry to departments.  Promote a positive and productive work environment. Requirement...

Banquet supervisors are responsible for overseeing all aspects of banquets and other special events. They ensure that everything runs smoothly, from beginning to end, ensuring that guests are happy with their experience and that the event is profitable for the business hosting it. Posses in-depth Knowledge of Food and Beverage preparation and presentation Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services and engineering staff, the guest host to ensure timely execution of events, quality service and adherence to all applicable health and safety regulations and Hilton standards Oversee catered functions Assist Manager with scheduling, training and performance management Speak with others using clear and professional language using appropriate etiquette Keep accurate records of which buildings require which supplies and when, updated locations of such supplies Are able...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

To implement and execute the security management plan at the Kuala Lumpur Convention Centre (“the Centre”) to safe-guard the physical well-being of its property, employees, and guest, achieving satisfaction for all concerned while adhering to standards requirements of the Centre. Security Officer reports to Security Supervisors and is responsible for ensuring the implementation of security operations in the Centre. 1.     Participates in the following: a.   Security services including patrolling and roaming, static, loading dock and traffic management, etc. b.   Investigation on security-related incidents on all departments.   c.   Co-ordination of security surveillance arrangement, door accessibility and other security functions as and when necessary. d.   Provision of security administrative tasks e.g. overtime and deployment records, etc. e.    Provision of...

To ensure employee training and development management is carried out effectively Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other competence enhancement programmes and evaluation of its effectiveness and ensuring the implementation, maintenance and improvement of BMS within the function. Develops policies, processes and sets standards for employee training and development management within the Centre. Plans the approaches for ensuring the compliance of employee training and development management services with BMS requirements. Plans the requirements for providing employee training and development management services for the Centre, including identifying and establishing competence development methods, determination of training needs,...

The Business Development Manager – Corporate is responsible for achieving revenue targets within the Corporate segment, including government-related bookings. The role develops and implements commercially effective sales strategies to promote the Centre’s facilities and services, maximise venue yield, and strengthen the Centre’s presence within the corporate events market. The position maintains strong client relationships, drives business growth, and supports organisational standards in governance, compliance, and operational excellence 1.     Business Development & Revenue Delivery ·       Develops and executes sales plans for the corporate segment. ·       Identifies new business opportunities and monitors conversion potential. ·       Maintains accurate client databases and prepares regular sales and...

The Business Development Manager – Corporate is responsible for achieving revenue targets within the Corporate segment, including government-related bookings. The role develops and implements commercially effective sales strategies to promote the Centre’s facilities and services, maximise venue yield, and strengthen the Centre’s presence within the corporate events market. The position maintains strong client relationships, drives business growth, and supports organisational standards in governance, compliance, and operational excellence 1.     Business Development & Revenue Delivery ·       Develops and executes sales plans for the corporate segment. ·       Identifies new business opportunities and monitors conversion potential. ·       Maintains accurate client databases and prepares regular sales and...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for dynamic and energetic individuals for the following position: Sales Coordinator  To assist the sales department in maximising revenue and bookings. This involves providing support to clients throughout the sales process and being readily available to address inquiries and ensuring the seamless execution of meetings and events. The key goals include driving revenue generation and enhancing market share by supporting the sales team in expanding account share and revenue. Additionally, the hotel sales coordinator aims to ensure guest satisfaction and actively pursue both repeat and new business opportunities, striving to exceed all revenue targets across various areas such as rooms, food, beverage, and room rental.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Food & Beverage Assistant To assist outlet captain, supervisor and manager in carrying out duties at the coffee house / restaurant. Punctual, efficient and courteous towards guest and to other employees. Responsible for the proper set-up of each table. Familiar with all instructions according to the Food & Beverage Service Procedures. Completes all side work prior to opening and closing of Restaurant. Ensures all Food & Beverages are served in their correct dishes and glasses.

Responsible for supervising, directing and coordinating the activities of room attendants. To ensure the apartments/rooms and surroundings are orderly cleaned and well maintained.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Cook To prepare high quality meals and to practise portion control, quality control, waste control and product preparation techniques. To ensure the cleanliness of the kitchen is in line with food hygiene standards. Prepare food for cooking such as meat, poultry, seafood, fruits and vegetables. Clean food preparation areas and equipment. Receive and store supplies. Ensure kitchen is hygienic and functional.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Assistant Cook To prepare high quality meals and to practise portion control, quality control, waste control and product preparation techniques. To ensure the cleanliness of the kitchen is in line with food hygiene standards. Prepare food for cooking such as meat, poultry, seafood, fruits and vegetables. Clean food preparation areas and equipment. Receive and store supplies. Ensure kitchen is hygienic and functional. To ensure quality of food for all guests.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Security Personnel To be properly dress in the complete uniform that has been issued, at all times while on duty. To ensure a neat and tidy appearance at all time. To ensure punctuality and attendance in accordance with the duty roaster. Not to abandon post at any time without the knowledge and prior permission of the supervisor. To receive and return security equipment in good condition and to register the transaction in the record book provided. To use the security equipment issued, only for the effective and efficient performance of their given assignment. Not to misuse the equipment in anyway. To prevent trespass into the area of control. To issue passes to vendors, contractors and visitors. To inspect and highlight and...