12 jobs found in Johor Bahru

Job Description ·         Respond to maintenance issues immediately upon notification. ·         Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. ·         Assist with task assigned by the operational team on a daily basis. ·         Understand and operate advanced electrical, plumbing, refrigeration , and solar water heater systems. ·         Update the maintenance work order form/ job card, and file. ·         Ability to work under pressure situations and exercise good judgements....

·         Assist in prepare ingredients for cooking, including portioning, chopping, and storing food. ·         Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. ·         Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.Prepare cold foods. ·         Operate ovens, stoves, grills, microwaves, and fryers. ·         Test foods to determine if they have been cooked sufficiently. ·         Monitor food quality while preparing food. Set-up and break down work station. ·         Serve food in proper portions onto proper receptacles....

Job Description : • Provides accurate and timely information and services to guests pleasantly and professionally. • Anticipate and address guest's service needs,resolve guest concerns and complaints in a courteous and professional manner • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Assist guests during the check in and check out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely in a prompt and precise way. • Maintain the cleanliness and neatness of the front desk area. • Supervise front desk employees to ensure smooth operations that result in positive feedback and satisfied customers. • Assist superior with staff training, evaluations and coaching. • To inspire the front office team by sharing your knowledge and being a...

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.   Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Degree in hotel management is a plus...

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

Description Cleans and maintains all rooms assigned according to set standards. Strip and make up beds with the bed sheets provided. Ensures that both stained, nor torn sheets and pillowcases are to be use.  Ensures all furniture, mirrors and windows are in immaculate condition (free from dust / stains). Replenishes the guest rooms with stationery and room supplies. Cleans the bathroom, bathtub, hand basin, toilet bowl, bathroom floor and walls with proper chemicals before replacing the bathroom amenities and supplies. Ensures that the bathroom, tile grouting, floor edges, floor traps, drainage hole and tap head circumference are without dirt / fungus / stains. Removes all the soiled trays and glasses from the guest room. At the same time, inform Room Service to clear the trays at the service lift landing. Requirements: ·         Must possess at least SPM/STPM for any discipline...

Job Description Providing customer service and managing vehicle parking for guests or residents. Manage greeting guests, providing information, and assisting with various requests. Valet duties include parking and retrieving vehicles, handling keys, and maintaining the valet area. Communicating effectively with other staff members to ensure seamless service.  Helping guests with their bags and belongings.  Offering directions, recommendations for local attractions, and answering general inquiries.  Providing a warm and welcoming initial interaction with guests.  Managing and organizing vehicle keys securely.  Keeping accurate records of vehicle locations and transactions.    Requirements: Must possess at least SPM/STPM/Diploma for any discipline Minimum 1 to 2 year working experience. Work experience in the hotel industry and well known of Valet System is a bonus. Required skill(s):...

  Manage daily Front Office operations, including guest check-in, check-out, room assignments, and registration procedures. Provide professional and courteous service to guests, ensuring a positive guest experience throughout their stay. Handle guest enquiries, requests, feedback, and complaints promptly and professionally. Coordinate with Housekeeping, Maintenance, Security, F&B, Reservations, and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, room status, and special guest arrangements. Process room charges, payments, deposits, refunds, and other guest transactions accurately. Maintain accurate guest records and ensure all registration and documentation requirements are properly completed. Handle telephone calls, emails, and other guest communications in a timely and professional manner. Assist with reservations, room changes, upgrades, special requests, and group bookings when required. Prepare...

Conduct regular patrols throughout the resort premises, including guest areas, staff areas, parking areas, buildings, and surrounding facilities. Monitor and control access to the resort to ensure the safety and security of guests, employees, visitors, and company property. Verify staff, contractor, supplier, and visitor access in accordance with resort procedures. Monitor CCTV cameras, security systems, fire alarm panels, and other security equipment. Respond promptly to security incidents, emergencies, accidents, disturbances, and suspicious activities. Prepare and maintain accurate security incident reports, daily occurrence books, patrol records, and other required documentation. Assist in controlling traffic flow and managing vehicle movement within the resort premises. Monitor and control the movement of company assets, equipment, goods, and materials entering or leaving the resort. Conduct checks at staff entrances, loading areas, service...

Assist in developing and implementing sales strategies to achieve hotel revenue and business targets. Identify and develop new business opportunities from corporate clients, travel agencies, tour operators, government agencies, and other market segments. Maintain and strengthen relationships with existing clients and business partners. Conduct sales calls, client visits, presentations, site inspections, and business meetings to promote the resort's products and services. Promote hotel rooms, meeting rooms, banquet facilities, packages, events, and other resort facilities to potential and existing clients. Handle enquiries, prepare quotations, proposals, contracts, and follow up with clients to secure bookings and business opportunities. Manage and coordinate group bookings, corporate events, meetings, conferences, weddings, and other functions. Work closely with Reservations, Front Office, F&B, Banquet, Housekeeping, and other departments to ensure...

Key Responsibilities Operational Oversight Supervise daily activities across departments such as Front Office, Housekeeping, and Food & Beverage to ensure smooth operations. Conduct regular property walkthroughs to maintain cleanliness, safety, and service standards. Address and resolve operational challenges promptly, coordinating with relevant department heads Guest Relations & Service Recovery Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolutions. Engage with VIP guests to provide personalized experiences and manage special arrangements. Follow up with guests post-resolution to ensure continued satisfaction. Staff Supervision & Support Lead and support staff across various departments, providing guidance and resources needed for effective performance. Conduct briefings to...

Assist in managing daily HR operations, including recruitment, onboarding, payroll, attendance, leave administration, and employee records. Handle employee relations, disciplinary matters, grievances, and domestic inquiry procedures. Ensure compliance with the Malaysian Employment Act 1955, Industrial Relations Act 1967, and other relevant statutory requirements. Coordinate training and development programmes, including HRD Corp claims and training records. Manage foreign employee and trainee documentation, including immigration-related matters and permit renewals. Support performance management, staff welfare, employee engagement, and retention initiatives. Oversee staff accommodation, hostel administration, and employee welfare matters. Prepare HR reports, manpower planning, and departmental updates for management. Liaise with government agencies such as JTK, KWSP, PERKESO, Immigration, and other...