17 front office deparment jobs found in Kuala Lumpur

Ability to provide friendly and professional service by handling check-ins and check-outs, responding to guest enquiries, managing reservations, processing payments, coordinating with other departments, and ensuring a smooth and memorable guest experience while maintaining hotel standards.   Job Requirements: 1. Diploma or Certificate in Hospitality, Tourism, or a related field. 2. Pleasant personality and good customer service skills. 3. Previous experience in a hotel front office is preferred. 4. Good command of English; additional language are a plus. 5.  Proficiency in Microsoft Office; knowledge of Opera Cloud is an advantage. 6. Able to work shifts, weekends, and public holidays.   7. Able to work independently and as a team player.

Responsibilities: Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning. Requirements: Can understand and speak English and Malay Pleasant disposition, neat in appearance Able to work shifts, on week-ends and public holidays Must be Malaysian

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

Greet guests warmly upon arrival and departure. Assist guests with loading and unloading luggage. Escort guests to their rooms and explain room features. Deliver guest requests such as extra towels, amenities, or packages. Provide information about hotel facilities, services, and local attractions. Arrange transportation or assist with taxis and valet services. Store and retrieve luggage safely from the luggage room. Handle guest inquiries and direct them to the appropriate department. Maintain the cleanliness and organization of the lobby, entrance, and luggage storage area. Report maintenance issues or suspicious activities to supervisors or security. Assist guests with special needs whenever possible. Thank guests and wish them a pleasant stay upon departure.

As the Housekeeping Supervisor, you are responsible to supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.    Your day-to-day:  Supervise the implementation of housekeeping standards and procedures in relation to:  Bedroom service  Bathroom service  Valet service  Cleaning service  Linen maintenance  Recommended changes to these standards and training needs on an ongoing basis  Maintain a current and thorough knowledge of all housekeeping systems  Open and close the shift and ensure effective shift hand over ...

Supervise room attendants and public area attendants. Assign daily cleaning tasks and room allocations. Inspect guest rooms after cleaning. Ensure public areas are clean and presentable. Monitor housekeeping supplies, linens, and amenities. Report and follow up on maintenance issues. Handle guest requests and complaints related to housekeeping. Train new staff on cleaning procedures and standards. Maintain lost-and-found records. Ensure compliance with hygiene, safety, and hotel SOPs. Coordinate with Front Office for room status updates (Vacant Clean, Occupied, Out of Order, etc.). Prepare daily housekeeping reports.

Job Description 1. To ensure smooth coordination between Sales Department, Front Office, Reservations Department, Food & Beverage Department, and Credit Manager. 2. To maintain the booking status on the Banquet Book and stay close in collaboration with the Director of Food & Beverage. 3. Keep track of confirmed, tentative & lost bookings, where the function rooms are concerned. 4. Prepare weekly statements on booking status, to enable sales staff to give immediate confirmation. 5. Leads from Sales Banquet Department or any other source must be investigated and obtain clients' requirements as detailed as possible and ensure information is passed down to superior/s. 6. To follow up on all social functions, and other tentative banquet inquiries, converting these leads to positive commitments where possible. 7.  Meet with the organizers of functions to discuss the final details for billing purposes. 8. To meet with potential clients on...

The Assistant Events Manager is responsible for planning, executing, and overseeing all events held at the hotel. This includes but is not limited to meetings, conferences, weddings, product launches, and VIP functions. The role requires exceptional attention to detail, a commitment to luxury service standards, and the ability to manage multiple stakeholders across departments.    Key Responsibilities  Event Sales & Coordination  Handle client enquiries, site inspections, proposals, and quotations professionally and promptly.  Liaise with clients from initial contact to post-event follow-up to ensure satisfaction and repeat business.  Prepare detailed Event Orders (BEOs) and coordinate with all departments to ensure seamless execution.          Revenue...

The Assistant In-Room Dining Manager assists in managing the daily operations of the In-Room Dining (IRD) department, ensuring efficient order taking, food and beverage delivery, guest satisfaction, service quality, and compliance with hotel standards and SOPs. Key Responsibilities 1. In-Room Dining Operations Assist in managing the daily operations of the In-Room Dining department. Ensure all room service orders are received, prepared, delivered, and cleared efficiently. Monitor order-taking, food preparation coordination, delivery, and tray/trolley collection. Ensure orders are delivered accurately and within the required service time. Conduct regular checks on service areas, equipment, trays, trolleys, and operating supplies. Ensure proper opening, closing, and handover procedures are followed. Monitor operational flow during peak periods and allocate manpower accordingly. 2. Guest Service Maintain high standards of guest service and...

Job Summary Responsible for analysing hotel revenue performance, market trends, booking patterns and competitor activity to support revenue strategies, forecasting and pricing decisions. The role aims to maximise hotel revenue, occupancy, ADR and RevPAR through accurate analysis and effective revenue management. Key Responsibilities Analyse daily, weekly and monthly hotel revenue performance, including Occupancy, ADR and RevPAR . Monitor booking pace, pickup, cancellations, no-shows and demand trends. Prepare revenue forecasts, reports and performance analysis for management. Monitor competitor rates, market trends and business demand. Assist in developing and implementing pricing and revenue strategies. Monitor room rates, inventory and availability across OTAs and other distribution channels. Ensure rate and inventory accuracy across PMS, RMS, CRS and channel management systems. Analyse market segments, booking sources and distribution channel...