36 others jobs found in Batu Ferringhi

Job Description: The Environmental Safety and Health Manager is responsible for developing, implementing, and overseeing the company’s environmental health and safety programs. This role ensures compliance with all local, state, and federal regulations, and promotes a culture of safety within the organization. Key Responsibilities: Create and enforce health and safety policies and procedures to ensure a safe workplace. Identify potential hazards and develop strategies to mitigate risks. Ensure compliance with all relevant health and safety regulations, including OSHA, EPA, and other regulatory bodies. Conduct safety training programs for employees to promote awareness and adherence to safety protocols. Investigate accidents and incidents to determine their causes and recommend preventive measures. Prepare and maintain records of safety inspections, incidents, and training activities. Lead emergency response activities and develop emergency...

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationship with existing and new clients. Professionally represent the company to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Give excellent and personalised customer service while handling treatments and consultations. Determine and knowledgeable on any promotion/product launches or any new happening.  Maintain hygiene and equipment and sample inventory of products. Acknowledge and respond to customer enquiries, needs, and expectations.   Requirements: Proven work experience as a Spa Manager. Strong administrative and organization skills Familiarity in sales...

Key Responsibilities: Manage and lead a team of all departments including front office, housekeeping, food & beverage, and maintenance to deliver excellent customer service. Ensure to train, roster, and evaluate staff across all departments. Oversee all aspects of hotel operations, including staffing, budgeting, revenue management, and guest satisfaction Ensure the hotel maintains high standards of cleanliness, presentation and health and safety Develop and implement strategic plans to drive revenue growth and improve operational efficiency Build and maintain strong relationships with guests, staff, and industry partners, gather feedback and make improvement plans. Handle escalated concerns or complaints especially from our guests. Monitor hotel performance, identify areas for improvement and contribute to strategic planning. Ensure the hotel remains compliant with all relevant laws, regulations and industry standards. Submit regular reports...

Assisting in Leading Kitchen Operations for Property • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open,...

Job summary:  Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Maintain confidentiality of...

Manage Day-to-Day Operations • Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. • Schedules events, programs, and activities, as well as the work of others. • Monitors the inflow of ordered materials and the maintenance of current materials. • Conducts audit, glass and silver inventories. • Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. • Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards. • Manages all equipment, glass and silver (e.g., adequate clean supplies of each). • Supervises employees ability to follow loss prevention policies to prevent accidents and control costs. • Enforces proper cleaning routines for service ware, equipment, floors, etc. • Enforces proper use and cleaning of all dish...

  Provide a quality of service, going above and beyond to exceed guest expectations  Provide exceptional massages, body treatments and skin care services to guests Ensure guest queries and requests are handled effectively and efficiently  Assess guest needs and subsequently advise them on recommended skin home care regimens  Complete standard reception duties focusing on attention to detail 

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant certifications. ·       All therapists must be approachable and enthusiastic with good: ·       Body language ·       Eye contact ·       Verbal dialogue.   Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay...

1.0 Job Summary 1.1 Oversees the daily tasks of the sales / events coordinators to ensure the smooth flow of all events arrangements 1.2 Responsible for the hotel’s revenue in Rooms & Catering Business 2.0 Duties And Responsibilities 2.1 Check and ensure accuracy of directory posting on events board and function room signage 2.2 Meet and greet organisers before and during events. 2.3 Check and ensure accuracy of backdrop arranged in the function venue. 2.4 Check and ensure that the menu served for all meals is as per the guests requirements for all events. 2.5 Attend to enquiries from walk–ins, telephone calls and e-mail from potential customers. 2.6 Secure leads on potential business and maximise the total revenue for the hotel. 2.7 Assist the Sales / Events Coordinator on their individual succession plan. 2.8 To make 6 – 8 tele-calls / sales calls per day to potential clients with the objective of securing more business...

1.0 Job Summary 1.1 Oversees the daily tasks of the sales / events coordinators to ensure the smooth flow of all events arrangements 1.2 Responsible for the hotel’s revenue in Rooms & Catering Business 2.0 Duties And Responsibilities 2.1 Check and ensure accuracy of directory posting on events board and function room signage 2.2 Meet and greet organisers before and during events. 2.3 Check and ensure accuracy of backdrop arranged in the function venue. 2.4 Check and ensure that the menu served for all meals is as per the guests requirements for all events. 2.5 Attend to enquiries from walk–ins, telephone calls and e-mail from potential customers. 2.6 Secure leads on potential business and maximise the total revenue for the hotel. 2.7 Assist the Sales / Events Coordinator on their individual succession plan. 2.8 To make 6 – 8 tele-calls / sales calls per day to potential clients with the objective of securing more...

Responsibilities: Assist and manage day-to-day operations of social media marketing, CRM, email and web content update with relevant information and photographs. Assist formulation of strategies to build a lasting digital connection with customers.   Monitor, coordinate, and assist in the planning of the ongoing company presence on social media. Able to develop and edit videos for postings. Reply to inquiries and sustain relationships & positive engagement with our online community. Responsible for other special assignments, ad-hoc functions and related duties as and when assigned from time to time. (i.e. photography) To explore new social media channels and strategies and stay abreast with digital marketing trends to reach our target customer  Any other duties of a comparable nature as may be required.    Qualifications & Skills: At least 2 years of working experience in the similar capacity Minimum...

Responsibilities: Conduct training needs analysis, devise and deliver training programs to meet brand standards. Collaborate with Department Heads to implement effective succession planning program. Address individual training and development needs identified from the Management Performance Reviews by either conducting or arranging appropriate training programs. Oversee and communicate hotel traineeship programs. Participate in recognition programs aligned with organization or corporate needs. Prepare the annual L&D Business Plan. Manage the application and maximize the reimbursement of levy from the Human Resources Development Fund. Advise department managers on training and development, emphasizing quality customer service. Assist departmental trainers in planning on-job training plan. Requirements: 3 to 5 years of learning and development experience in the hotel industry. Strong administrative and team playing skills....

Responsibilities: Operate and maintain boilers to ensure uninterrupted production and optimal efficiency. Monitor boiler performance, conduct routine maintenance, and troubleshoot issues promptly. Ensure compliance with safety regulations and meticulous record-keeping. Perform general and emergency repairs and maintenance on all plant and equipment related to boilers. Conduct regular inspections of boilers and other equipment. Document inspections required by government authorities. Schedule and carry out preventative maintenance inspections and repairs. Address any issues promptly to prevent downtime and ensure safety.  Requirements: Hold a valid Boilerman Grade II or I Certificate issued by Suruhanjaya Tenaga Malaysia. Familiarity with boiler operation and maintenance procedures. Proven ability to work independently and take initiative. Self-motivated and able to manage tasks efficiently. Ability to coordinate tasks and...

Key Responsibilities: Oversee daily operations of the restaurant, ensuring smooth service and high customer satisfaction. Plan and manage staff schedules, ensuring adequate coverage during peak hours. Train, supervise, and motivate staff to deliver excellent service and maintain a positive work environment. Monitor inventory levels, including meat, ingredients, and supplies, and place orders as needed. Ensure compliance with health, safety, and food hygiene standards at all times. Handle customer complaints and feedback professionally, resolving issues promptly. Collaborate and assist kitchen team to maintain food quality and consistency. Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary. Support marketing initiatives and organize special events or promotions to attract customers. Portraying professional image and to maintain friendly attitude in serving customer Maintain a clean,...

Job Description We are looking for a dynamic and customer-focused Front Office Supervisor to lead and oversee the daily operations of our front desk. The ideal candidate will ensure exceptional guest service, manage the front office team effectively, and create a welcoming environment for guests and staff alike.   Responsibilities Supervise and support the front office team to ensure smooth operations and outstanding guest service. Handle guest inquiries, complaints, and special requests professionally and promptly. Assist in training, mentoring, and evaluating front desk staff to maintain high service standards. Manage daily tasks, including check-ins, check-outs, and room assignments. Monitor and maintain the front desk's appearance, ensuring it is tidy and organized. Coordinate with other departments (e.g., housekeeping) to ensure seamless service. Handle cash, billing, and accounting tasks accurately, following company policies....

We're looking for a dynamic Food & Beverage Manager to oversee our restaurant operations and elevate our guest experience to the next level.   Key Responsibilities: Manage daily F&B operations, ensuring exceptional service and quality standards. Lead, train, and motivate the F&B team to deliver consistent excellence. Monitor inventory, budgeting, and cost control to maximize profitability. Develop menus in collaboration with chefs and ensure proper food presentation. Uphold hygiene, health, and safety standards at all times. Handle guest feedback and resolve issues with professionalism.   Qualifications: Proven experience as an F&B Manager or similar leadership role in hospitality. Strong understanding of restaurant operations, budgeting, and customer service. Excellent leadership, communication, and organizational skills. Ability to thrive in a fast-paced, high-pressure environment. Knowledge of...

Looking for a designer who thrives in a dynamic, upbeat environment and has a passion for bringing vibrant, playful, and modern designs to life. Create visually stunning graphics that capture the spirit of the Tribute Portfolio brand. Work closely with the marketing and design teams to craft engaging visuals for both digital and print materials, ensuring that all designs reflect Tribute Portfolio standard.  Promote awareness of brand image internally and externally. Developing graphics, illustrations, and other visual elements for various marketing channels.  Producing layouts for both print and digital media, including brochures, posters, website banners, and social media content.  Utilizing design software such as Adobe Creative Suite (Photoshop, InDesign, Illustrator) and other relevant tools.  Staying up-to-date with the latest design trends and incorporating them into their work where appropriate.  Ensuring the accuracy and...

Managing Work, Projects, and Policies  • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. • Complies with Federal and State laws applying to fraud and collection procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances credit card ledgers. • Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. Maintaining Finance and Accounting Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize,...