11 f b department jobs found in Bukit Mertajam

Job summary Responsible for the overall administration and operation of the Food and Beverage outlets and consistency of service delivered to guests. Job description To ensure the smooth operation of the outlets, delivering a consistent quality product and service that comply with company / hotel policies and standard procedures. To maximize profitability of the outlets by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority. To achieve the forecasted budget on food & beverage revenue and achieved maximized productivity on staff levels as set by the Food & Beverage Manager. To participate in all activities of planning, directing, controlling and Coordinating in the outlet and also all related administrative duties. To select and recruit employees for the outlets. To plan and implement continuous effective skills training programmers in line with the...

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

We are looking for enthusiastic and customer-focused individuals to join our team as Service Crew. As part of the team, you will play a key role in delivering excellent service and ensuring a positive experience for our customers. Responsibilities -Greet and serve customers with a friendly and professional attitude. -Take customer orders accurately and efficiently. -Prepare and serve food and beverages following standard procedures. -Handle cash transactions and operate the point-of-sale (POS) system. -Ensure cleanliness and tidiness of the dining area, counters, and kitchen spaces. -Assist in restocking supplies and maintaining inventory. -Respond to customer inquiries, complaints, or special requests promptly and professionally. -Follow all health, safety, and hygiene regulations. What We Require from You -Customer-Centric: Passionate about delivering great service. -Friendly and Positive: Creates a welcoming atmosphere for customers and colleagues....

Key Responsibilities: Deliver prompt, courteous, and personalized service in line with the brand’s service philosophy and core values. Ensure all guests are welcomed warmly and attended to in a professional manner. Take and serve food and beverage orders accurately, observing brand service sequences and upselling guidelines. Ensure consistent adherence to brand grooming, uniform, and hygiene standards at all times. Prepare restaurant or event spaces following brand setup standards and operating procedures. Assist in setup and breakdown of buffets, meetings, banquets, and room service as required. Maintain cleanliness and organization of service areas and equipment in compliance with health and safety regulations. Respond to guest requests and feedback in a professional, brand-aligned manner, and escalate as necessary. Collaborate closely with culinary and stewarding teams to ensure smooth...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food & beverage is served at the appropriate time. ·...

Position Overview The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning. Key Responsibilities Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards. Maintain cleanliness, organization, and compliance with hygiene and safety regulations. Implement and monitor Standard Operational Audits to uphold service excellence. Monitor costs, revenues, and budgets to maximize profitability. Lead, motivate, and develop the restaurant team to deliver outstanding service. Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system). Plan staff schedules considering...

Key Responsibilities Oversee daily bar operations, ensuring smooth service and customer satisfaction. Manage and train bar staff, including scheduling and performance evaluations. Maintain inventory and order supplies to ensure stock availability. Ensure compliance with liquor laws, hygiene, and safety regulations. Develop and update cocktail menus based on market trends and guest preferences. Handle customer complaints and ensure high-quality service standards. Monitor bar profitability, control costs, and optimize revenue. Organize promotional events and activities to drive sales. Collaborate with hotel management to align bar operations with business goals. Required Skills & Qualifications Proven experience in bar management or hospitality leadership. Strong knowledge of cocktails, spirits, and beverage industry trends. Excellent communication, leadership, and problem-solving skills. Ability to manage inventory and control costs...

The F&B Cashier is responsible for handling guest transactions in the hotel’s food and beverage outlets. This role ensures accurate billing, smooth payment processes, and excellent customer service, contributing to the overall dining experience. Responsibilities Handling cashiering functions efficiently, ensuring accuracy in transactions. Processing fast and accurate billing for guests. Ensuring all checks are settled before guests leave. Maintaining tally between system records and credit card transactions. ·         Greet guests warmly and assist with inquiries about menus, promotions, or billing. ·         Coordinate with servers and kitchen staff to ensure smooth service. ·         Resolve billing disputes or guest concerns professionally. ·         Maintain cleanliness and organization of cashier stations. ·         Ensure compliance with hotel financial policies and procedures. ·         Work closely with F&B team members to support overall...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...