Coffee House - F&B Service Leader

About the role

We are seeking a service-oriented and enthusiastic F&B Service Leader to join our Coffee House team, focusing on bar operations. The successful candidate will support the daily operations of the bar, ensure excellent guest service, maintain beverage quality standards, and assist in leading the team to deliver a memorable dining experience.

Key responsibilities

• Supervise daily bar and beverage service operations to ensure smooth and efficient service.

• Prepare and serve beverages in accordance with established recipes and quality standards.

• Lead, guide, and support team members to maintain high service standards.

• Ensure cleanliness, hygiene, and compliance with food safety and hotel operating procedures.

• Monitor beverage stock, assist with inventory control, and minimise wastage.

• Handle guest enquiries, feedback, and complaints professionally.

• Coordinate with the kitchen and other Food & Beverage team members to ensure seamless service.

• Assist the F&B management team with staff scheduling, training, and operational duties as required.

Requirements:

• Minimum SPM qualification or equivalent; a Diploma or Certificate in Hospitality, Food & Beverage, or a related field is an advantage.

• Previous experience in Food & Beverage service is preferred.

• Candidates with leadership or supervisory experience will have an added advantage.

• Fresh graduates with a positive attitude and strong potential may also be considered for junior-level opportunities.

• Good communication, interpersonal, and customer service skills.

• Able to lead and support the service team to ensure smooth restaurant operations.

• Knowledge of food safety, hygiene, and service standards.

• Well-groomed, responsible, and guest-oriented.

• Able to work on shifts, weekends, and public holidays.

• Proficiency in English and Bahasa Malaysia is required. Knowledge of Mandarin or other languages is an advantage.

• Malaysian citizens only.

Iconic Hotel Penang, 71, Jalan Icon City, Icon City, 14000 Bukit Mertajam, Penang