32 jobs found in Bukit Mertajam

Job summary Responsible for the overall administration and operation of the Food and Beverage outlets and consistency of service delivered to guests. Job description To ensure the smooth operation of the outlets, delivering a consistent quality product and service that comply with company / hotel policies and standard procedures. To maximize profitability of the outlets by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority. To achieve the forecasted budget on food & beverage revenue and achieved maximized productivity on staff levels as set by the Food & Beverage Manager. To participate in all activities of planning, directing, controlling and Coordinating in the outlet and also all related administrative duties. To select and recruit employees for the outlets. To plan and implement continuous effective skills training programmers in line with the...

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for preparing ingredients, maintaining kitchen cleanliness, supporting different service stations, and learning foundational culinary. Job description To reflect the Iconic Hotel philosophy by providing a high quality of service to our customers by always adopting a positive attitude & keeping the team spirit at the highest level at all times. To always great with a smile, all guest, colleagues and any other visitor of the hotel premises, be it at the back or front of the house. To have pride of self-personal appearance for personal hygiene and Uniform To consistently check quality and quantity of all raw food items needed for the daily mise en place in his respective area. To assist in other outlets when required. To report on duty punctually and wearing full uniform. To ensure a uniform visual appearance of all dishes prepared. Presentation and decoration must follow the...

Job summary Responsible for preparing ingredients, maintaining kitchen cleanliness, supporting different service stations, and learning foundational culinary. Job description To reflect the Iconic Hotel philosophy by providing a high quality of service to our customers by always adopting a positive attitude & keeping the team spirit at the highest level at all times. To always great with a smile, all guest, colleagues and any other visitor of the hotel premises, be it at the back or front of the house. To have pride of self-personal appearance for personal hygiene and Uniform To consistently check quality and quantity of all raw food items needed for the daily mise en place in his respective area. To assist in other outlets when required. To report on duty punctually and wearing full uniform. To ensure a uniform visual appearance of all dishes prepared. Presentation and decoration must follow the...

Job summary Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. Job description Perform daily room assignment according to guest preference, arrival time etc. Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room. Organize the delivery of guest mail and message as required. Carry out nightly bucket check so that all records are in order for the following day. Takes and processes reservations as and when the reservations department is busy. To represent the Management in the handling of emergency situations. Where all emergency procedures are known and practice regularly. Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest...

Job summary Oversees the daily tasks of the sales / events coordinators to ensure the smooth flow of all events arrangements. Job description Check and ensure accuracy of directory posting on events board and function room signage Meet and greet organisers before and during events. Check and ensure accuracy of backdrop arranged in the function venue. Check and ensure that the menu served for all meals is as per the guests requirements for all events. Attend to enquiries from walk–ins, telephone calls and e-mail from potential customers. Secure leads on potential business and maximise the total revenue for the hotel. Assist the Sales / Events Coordinator on their individual succession plan. To make 6 – 8 tele-calls / sales calls per day to potential clients with the objective of securing more business for the hotel. To target 5 potential telemarketing calls per day on new accounts in – order to expand the current database...

Job summary To prepare all confidential typing of business documents and to provide administration support to Department staffs. Job description Coordinates, liaise, follow up and handle on all incoming telephone and walk in inquiries for all functions as a potential source of business. Coordinate catering menus, banquet set-ups, and audiovisual needs with clients. To be well versed with product knowledge of the hotel and able to conduct telesales and attend to enquiries. To coordinate with the appropriate departments in the dissemination of information, data, request and other details provided by the customers. To requisite and maintain all kind of stationery and office equipment’s in the Sales & Marketing. To take charge in respect of the following: - · Attend to all sales department mail and maintain a correspondence data base · Maintain a proper system of filling and tracing · To take minutes of...

- Preparing classic and creative cocktails, wines, beers, and non-alcoholic drinks according to recipes. - Greeting guests, taking orders, providing recommendations, and ensuring a welcoming atmosphere. - Maintaining cleanliness of the bar area, washing glassware, restocking, and organizing supplies. - Operating POS systems, processing payments, handling cash, and reconciling daily receipts. - Supporting room service beverage requests and coordinating with other departments

Key Responsibilities Payroll Administration Prepare and process monthly payroll accurately and within the stipulated timeline. Verify attendance, overtime, shift allowances, incentives, commissions, deductions, unpaid leave, and other payroll-related data. Ensure salary payments are processed accurately through the bank. Generate and distribute payslips to employees. Maintain payroll records and ensure confidentiality of employee information. Statutory Compliance Process and submit monthly statutory contributions, including: EPF (KWSP) SOCSO (PERKESO) EIS PCB (Monthly Tax Deduction) Ensure compliance with the Employment Act 1955 and other relevant labour laws. Prepare payroll reports for audits and government authorities when required. Leave & Attendance Management Monitor employee attendance, leave records, public holidays, and rest days. Verify attendance records from the time attendance system....

Key Responsibilities Training & Development Identify training needs through performance reviews, departmental requests, and organizational objectives. Develop and implement the annual training calendar and learning initiatives. Coordinate internal and external training programmes, workshops, seminars, and certification courses. Organize orientation and onboarding programmes for new employees. Prepare training materials, presentations, manuals, and learning resources. Conduct selected in-house training sessions where appropriate. Monitor employee participation and training effectiveness. Training Administration Maintain accurate training records, attendance, certificates, and employee learning history. Update training information in the Human Resource Information System (HRIS). Prepare monthly and annual training reports for management. Monitor departmental training hours and compliance with company requirements. Manage training...

Welcome guests with professionalism, warmth, and a genuine sense of hospitality Act as the primary point of contact for guest inquiries, requests, and concerns Ensure smooth check-in and check-out experiences, adhering to hotel standards Anticipate guest needs and provide personalized recommendations and assistance Handle guest feedback, complaints, and service recovery with empathy and efficiency Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service Maintain accurate guest profiles and preferences in the hotel system Promote hotel services, amenities, and local experiences to enhance guest satisfaction Uphold brand standards, service protocols, and safety policies at all times

Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs.  Uses negotiating skills and...

Job Summary The Technician is responsible for maintaining, troubleshooting, and repairing the hotel's engineering systems and equipment to ensure a safe, comfortable, and efficient environment for guests and staff. The role includes preventive maintenance, corrective repairs, and responding to maintenance requests in a timely manner. Key Responsibilities 1. Maintenance & Repairs Perform daily maintenance and repair work for hotel facilities and equipment. Troubleshoot electrical, plumbing, air-conditioning, and mechanical issues. Conduct repairs on lighting, switches, sockets, and electrical panels. Maintain guest rooms, public areas, and back-of-house facilities. 2. Preventive Maintenance Carry out scheduled preventive maintenance according to the maintenance plan. Inspect HVAC systems, pumps, motors, generators, and building systems. Ensure equipment operates efficiently and safely. 3....

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Key Responsibilities: Deliver prompt, courteous, and personalized service in line with the brand’s service philosophy and core values. Ensure all guests are welcomed warmly and attended to in a professional manner. Take and serve food and beverage orders accurately, observing brand service sequences and upselling guidelines. Ensure consistent adherence to brand grooming, uniform, and hygiene standards at all times. Prepare restaurant or event spaces following brand setup standards and operating procedures. Assist in setup and breakdown of buffets, meetings, banquets, and room service as required. Maintain cleanliness and organization of service areas and equipment in compliance with health and safety regulations. Respond to guest requests and feedback in a professional, brand-aligned manner, and escalate as necessary. Collaborate closely with culinary and stewarding teams to ensure smooth...

Operational Supervision Supervise and coordinate the daily activities of housekeeping staff. Assign duties and schedules to room attendants and public area cleaners. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and presentation standards are met. Ensure timely room readiness in coordination with the Front Office. Quality & Guest Experience Maintain the hotel’s luxury standards of cleanliness and ambiance. Address guest complaints or requests related to housekeeping promptly and professionally. Ensure lost-and-found procedures are followed accurately. Staff Management & Training Train new housekeeping associates on cleaning procedures, safety standards, and hotel policies. Monitor staff performance and provide feedback, coaching, and motivation. Assist in performance evaluations and disciplinary actions when required....

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain...

As Assistant Sales Manager / Sales Manager, you are responsible responsible for driving revenue growth through proactive sales activities, strategic account management, and exceptional client relationship management. The role focuses on identifying new business opportunities, maximizing hotel revenue across all market segments, and ensuring outstanding service delivery throughout the sales process.  Working closely with the Director of Sales, Director of Revenue & Marketing, and other operational departments, the incumbent will develop and execute sales strategies, manage assigned accounts, coordinate client events, and contribute to achieving the hotel's overall business objectives. The role requires strong commercial acumen, leadership, effective communication, and a commitment to delivering exceptional guest experiences. Proactively identify, develop, and secure new business opportunities to achieve individual and departmental sales targets. Manage and grow...