Acappella Suite Hotel

Job Overview: The Tourism & Hospitality Management Intern will gain hands-on experience in hotel operations, focusing on front office, food & beverage, and housekeeping. This internship provides an opportunity to develop customer service and operational skills while learning the daily functions of a 4-star hotel. Key Responsibilities: 1. Front Office Operations: Assist in guest check-in and check-out processes. Handle guest inquiries and provide concierge services. Support administrative tasks such as reservation management. Ensure a smooth and welcoming guest experience. 2. Food & Beverage Assistance: Assist in restaurant and in-room dining services. Support buffet setups and ensure service standards. Learn food presentation and basic beverage handling. Maintain hygiene and cleanliness in dining areas. 3. Housekeeping & Guest Services: Understand housekeeping standards and assist in room...

Job Overview: The Housekeeping Attendant is responsible for maintaining the cleanliness and upkeep of guest rooms, public areas, and linen rooms while ensuring high standards of hygiene and guest satisfaction. Rooms 1. Prepare housekeeping forms necessary in the performance of their duties, responsibilities and ready for daily morning briefing 15 minutes before starting their shift. 2. Clean and service guestrooms and bathrooms to meet the standards Hotel. 3. Remove all room service trays and services equipment to the pantry for collection by room service waiters. 4. Remove all wastepaper and disposed materials from guestrooms on the floor and take them to the waste disposal area. 5. Empty and wash ashtrays. Do not throw cigarette butts into the toilet bowl. 6. Make up the bed. Any linen that is stained or torn should be tied in a knot and sent to the Linen Room separately. 7. Shake blankets, sheets, pillowcases so...

1. F&B Operations Support: Assist in daily restaurant, bar, and banquet operations. Support in setting up dining areas, buffet stations, and event setups. Ensure high standards of food presentation and service quality. Learn and apply standard operating procedures (SOPs) for F&B service. 2. Customer Service & Guest Relations: Greet and assist guests in a professional and friendly manner. Handle guest inquiries and provide recommendations on menu items. Assist in resolving guest complaints and ensuring a positive dining experience. 3. Inventory & Cost Control: Assist in stock monitoring and inventory management. Learn about supplier coordination and order placements. Support cost control efforts by minimizing waste and ensuring efficient use of resources. 4. Event & Banquet Assistance: Help in coordinating and setting up banquet events and catering services. Work closely with kitchen and...

Be punctual at work, 10 minutes ahead of schedule, efficient and assume at all times a pleasing courteous and helpful attitude towards guests.  During the course of service he is not to speak a loudly to another colleague or joke around.  Constantly strives hard to give excellent and friendly service.  Greet guests on arrival with a broad smile.  Promptly relay any Customers complaints irregardless of how minor it may seem as feedback or for action.  Be always well groomed and neatly dressed in the prescribed uniform and does not wear any jewellery while on duty.  Always be aware of his working schedule assigned on the duty roster. Required to be punctual reporting to work or otherwise to provide adequate advance notice due to unforeseen circumstances whereby he is not able to adhere to the schedule provided.  Never use equipment for any purpose for which it is not intended either by house rules or custom.  Required to be familiar with the selected menu and the following...

*Job Description:*    1. Under the general guidance and supervision of the F&B Manager / Asst. Banquet Manager, within the limits of established Acappella Suite Hotel, policies and procedures and F&B Manual, responsible for all aspects of banqueting & No 8 Restaurant service and set-up.   2. Assist the F&B Manager and Asst. Banquet Manager supervising a team of service staff comprising waiters / waitresses in providing food and beverage service to guests of the hotel. In achieving the level of excellence, to ensure that the discipline of the staff under him is maintained and that they are adequately trained and directed. Has to have a good knowledge of all the food prepared at the hot and cold areas of the No 8 Restaurant at banquet events. During his shift, to help with the service.    *Duties* :  3. Supervises the functions of all banqueting department employees. 4. Controls and analyse on an on-going basics...

Job Description (Front Office Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in,...