Penaga Hotel

Key Responsibilities: Oversee daily operations of the restaurant, ensuring smooth service and high customer satisfaction. Plan and manage staff schedules, ensuring adequate coverage during peak hours. Train, supervise, and motivate staff to deliver excellent service and maintain a positive work environment. Monitor inventory levels, including meat, ingredients, and supplies, and place orders as needed. Ensure compliance with health, safety, and food hygiene standards at all times. Handle customer complaints and feedback professionally, resolving issues promptly. Collaborate and assist kitchen team to maintain food quality and consistency. Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary. Support marketing initiatives and organize special events or promotions to attract customers. Portraying professional image and to maintain friendly attitude in serving customer Maintain a clean,...

Key Responsibilities: Manage and lead a team of all departments including front office, housekeeping, food & beverage, and maintenance to deliver excellent customer service. Ensure to train, roster, and evaluate staff across all departments. Oversee all aspects of hotel operations, including staffing, budgeting, revenue management, and guest satisfaction Ensure the hotel maintains high standards of cleanliness, presentation and health and safety Develop and implement strategic plans to drive revenue growth and improve operational efficiency Build and maintain strong relationships with guests, staff, and industry partners, gather feedback and make improvement plans. Handle escalated concerns or complaints especially from our guests. Monitor hotel performance, identify areas for improvement and contribute to strategic planning. Ensure the hotel remains compliant with all relevant laws, regulations and industry standards. Submit regular reports...

Job Description We are looking for a dynamic and customer-focused Front Office Supervisor to lead and oversee the daily operations of our front desk. The ideal candidate will ensure exceptional guest service, manage the front office team effectively, and create a welcoming environment for guests and staff alike.   Responsibilities Supervise and support the front office team to ensure smooth operations and outstanding guest service. Handle guest inquiries, complaints, and special requests professionally and promptly. Assist in training, mentoring, and evaluating front desk staff to maintain high service standards. Manage daily tasks, including check-ins, check-outs, and room assignments. Monitor and maintain the front desk's appearance, ensuring it is tidy and organized. Coordinate with other departments (e.g., housekeeping) to ensure seamless service. Handle cash, billing, and accounting tasks accurately, following company policies....

We're looking for a dynamic Food & Beverage Manager to oversee our restaurant operations and elevate our guest experience to the next level.   Key Responsibilities: Manage daily F&B operations, ensuring exceptional service and quality standards. Lead, train, and motivate the F&B team to deliver consistent excellence. Monitor inventory, budgeting, and cost control to maximize profitability. Develop menus in collaboration with chefs and ensure proper food presentation. Uphold hygiene, health, and safety standards at all times. Handle guest feedback and resolve issues with professionalism.   Qualifications: Proven experience as an F&B Manager or similar leadership role in hospitality. Strong understanding of restaurant operations, budgeting, and customer service. Excellent leadership, communication, and organizational skills. Ability to thrive in a fast-paced, high-pressure environment. Knowledge of...