127 guest service manager jobs found

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...

Key Responsibilities 1.  As a policy, the hotel management wishes to channelize request and complaint of guests as much as possible through the duty manager. Therefore, he/she should be always, if possible be available in the lobby area in order to handle requirement and answer the duty manager’s extension. This is vital especially when the head of department is in absence or off duty. 2. H andle matters related to proper billings and investigate on complaint. 3.  During heavy check in and check out greet guest who may be waiting offering assistance to avoid delays. 4.  Must be thoroughly familiar with the hotel policies and procedures in particular of reservation room assignment , housekeeping method, outlet cashier billing , room charges posting , credit and security. 5.  Is maintain a log book and record any unusual incident and check any important  matters or issues to be follow-up. 6.  Maximize hotel occupancy, average rate and...

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...

·         Confidently know the food and beverage menu contents and explain them in detail to guests. ·         Understand dietary requirements and offer appropriate suggestions. ·         Correctly label buffet dishes. ·         Keep buffet areas clean at all times. ·         Make suggestions on the menu that might suit guests of different nationalities. ·         Familiarize with menu items of all other outlets to recommend guests to other outlets. ·         Undertake steps to ensure that the cashiers’ desk is ready and set for service. ·         Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period. ·         Ensure that everything is clean and tidy, ready for guests to enter the restaurant. ·         Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager. ·         Greet guests with smiles...

We are looking for a skilled and friendly waiter/waitress to join our team! This position plays a big role in creating and providing the best customer experience and satisfaction. Your ultimate goal should be to provide an exceptional guest experience. Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment....

JSK BORNEO REEF IS THE LARGEST REEF ACTIVITY PONTOON IN SOUTH EAST ASIA. The Pontoon caters for, amongst other activities, underwater observatory tunnel, kayaking, snorkeling, water theme park, sea walking, boat transfer, F&B, and other Pontoon-centered activities. We are currently looking for experienced and dedicated individuals to join our team. Kindly visit us at www.jskborneoreef.my to find out more. Prior cruise ship, theme park operations & / or hospitality experience an added advantage. Responsibilities:- • Reports directly to the Operation Manager. • Responsible for pontoon guest service s operations which include, but not limited to, customer service , reception (check-in & out), food & beverage coordination, housekeeping, vending machine management, boat transfer, and general admin. Qualifications:- • Candidate must possess at least certificate, Diploma or Degree in Hospitality Management or equivalent. • Must...

RESPONSIBILITIES To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement. To be aware of financial targets as a whole. To take positive action to meet department objectives and targets. To be commercially aware in order to continuously drive the business forward. To be proactive in maximizing sales and generating revenue. To input new ideas for service and products to maintain competitive and leading edge. To be an effective communicator with guests/clients and at all levels of the venue. To assist the Operations Manager in the control of wage costs in line with budgetary requirements. To support the Operations Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing. To ensure security, functionality and proper handling of company property in the department. To ensure stock items behind the...

Summary of the job   Assist the Director of Finance and Business Support to provide the Owners, General Manager, and other management with accurate, timely, and relevant financial data. Additionally, responsible for managing the audit function in hotel to deliver outstanding guest service and financial profitability. Requirements: At least 3 years' finance experience in a hotel Knowledge and experience in handling the various aspects of hotel finance Degree in Accounting or equivalent Good leadership and people skills Meticulous and detail-oriented with personal drive and passion to develop and excel in your career Must be Malaysian All applications must include updated resume with details of expected salary

·         Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries. ·         To provide courteous and prompt service and if possible, to comply with every guest requests and needs. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction. ·         To ensure all check-in and check-out are prompt and guest requirements are met. ·         To handle billing and currency exchange ·         To have knowledge of functions in house on that particular day. ·         To handle all keys, mails, messages or fax and other items for guest. ·         To...

2.1       To ensure the smooth operation of the outlets/banquet, delivering a consistent quality product and service that comply with company / hotel policies and standard procedures.   2.2       To assist the F&B Executive in running the in scheduling and coordinating staff.   2.3       To ensure that all employees report for duty punctually, in proper grooming at all times.   2.4       Initiate aggressive guest interaction through seeking and soliciting feedback from guests.   2.5       To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.   2.6       Properly execute revenue and check control procedures on shift.    2.7       To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.   2.8       Maintain a safe and sanitary work environment for all associates...

1.1          Responsible for the overall administration and operation of the Food and Beverage outlets and to maintain the quality and consistency of service delivered to guests.   2.1       To ensure the smooth operation of the outlets, delivering a consistent quality product and service that comply with company / hotel policies and standard procedures.   2.2       To maximize profitability of the outlets by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority.   2.3       To achieve the forecasted budget on food & beverage revenue and achieved maximized productivity on staff levels as set by the Food & Beverage Manager.    2.4       To participate in all activities of planning, directing, controlling and Coordinating in the outlet and also all related administrative duties.    2.5       To select and recruit employees for the outlets.   2.6       To plan and...

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Operation   Assign in detail, specific duties to all employees under his supervision and instructs them in their work inclusive of external contracted employees   Prepare work schedule with computerized schedule planners and obtain advance approval of overtime and vacation on a weekly basis   Submit weekly payroll and overtime report to the Executive Chef for approval   Ensure personal cleanliness and proper deportment of all employees under his supervision   Hold trainings and meetings with the Training Managers and Chemical Suppliers   Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades   Bring to attention of any non-usable products to the Executive Chef, record them as breakage and insures that par levels of equipment are kept up to date   Prepare and maintain all...

Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring...

VOICE OF THE GUEST As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property Focus on guest satisfaction from all touchpoints throughout the customer journey and identify improvement opportunities Represent the guests’ voice within the hotel; centralize and analyses all available guest feedback regarding hotel products and services (directly from guests and tools: VOG, Accor Customer Digital Card, ResaVision…) Encourage staff to invite guests to complete the hotel guest satisfaction survey Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex Manage responses to all guest feedback, as per Accor’ recommendation Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees) Performing root-cause analysis in each touchpoint, problem resolution...

Front Office Operation   Conduct daily briefings and ensure that all pertinent information is well received by team members   Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   Review, analyze and suggest improvement of work flow and standards at the Front Desk   Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   Communicate with Front Office Manager on all matters regarding guest services & hotel operations   Ensure documentation of all guest related issues using the logbook   Sign media and supervise shift handover procedures    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues   Provide management presence at all times by assisting...

Description: • Similarly in uniform room service person responsibility. • When need works in tailoring, the sewing work. • Patching and revision dining cloth grass. • Patches and revises the staff uniform. • Other work which arranges by the uniform manager. Patching and revision dining cloths grass • In the patching replacement process discovers the dining cloth grass which may patch. • Patching because the use periodic fragments, eclipse the hole dining cloth grass. Patches and revises the staff uniform • Patches the uniform that fits the staff. • Simple patching does not affect the clothing standard the tattered uniform. • The manufacture dining promotion activity needs the special uniform. • The manufacture moves the ornament specially which the department needs. Patches and wash the customer's clothing, to request the revision clothing according to the visitor • Patches the visitor clothing according to customer's request. • Instruction patching washes...