- To be guest and quality oriented
- Report for duty punctually wearing correct uniform and maintain high standard of personal appearance and hygiene at all times
- To ensure all guest inquiries and/or request are handled in a polite, courteous and efficient manner
- To always smile readily at guest and colleagues
- To be fully conversant with all of the facilities of the hotel and their operating hours
- To attend any briefing/training as and when scheduled punctually
- Ensure a high level of product knowledge of the hotel
- Complete understanding of and adhere to the hotel’s fire hygiene, health and safety regulations/policies
- To follow instruction given and/or to perform other duties as and when required
- To ensure all rooms being cleaned according to standard and being supplied with sufficient guest amenities at all times
- To inform Supervisor/Desk Clerk and records any defects, losses or damages at working area
- To report any sleep out/No luggage room to supervisor/ Desk Clerk
- To ensure all rooms assigned been cleaned for the day before end of shift
- To inform supervisor/Desk Clerk of any irregularities happening in the guest rooms especially those that cannot be service (DND)
- To check all vacant/ Out of Service/Out of order rooms daily for any defects /discrepancy and touch up at the same time
- To remove any room service tray from rooms and corridors to designated area at service lift landing
- To ensure cleaning tools and machinery being cleaned regularly before end of the shift and report to supervisor/Desk Clerk if any repair needed
- To ensure correct chemicals being used while carry out any type of cleaning
- To ensure only clean, crisp, no torn, no stains towels and bed linens been used in all guestrooms
Located within the i-City theme park, Best Western i-City Shah Alam offers a unique and pleasant stay experience, be it for business, leisure or a combination of both Work and Play.
The hotel boasts of 214 modern yet cozy rooms, spread over 18 floors complete with complimentary WIFI. A fitness center awaits, perfect for fitness enthusiasts and an all-day-dining restaurant, The View Café, serves a wide selection of delectable Asian and Western dishes. Unwind at the alfresco area on level 5 over drinks and watch the sun set. The multiple meeting rooms at Best Western i-City Shah Alam make it convenient for corporate travelers to organize business dealings, conferences and meetings.