FRONT OFFICE ASSISTANT

·         Manages the guest experience by ensuring the followings are provided: -

·         Thoughtful and attentive service with relaxed efficiency

·         Complete responsiveness to the desire of the hotel guests

·         Quality service of the hospitality is optimised in accordance to the quality service standard

·         To maintain a good working relationship with your own colleagues and all other departments.

·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.

·         Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.

·         Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.

·         Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.