· Manages the guest experience by ensuring the followings are provided: -
· Thoughtful and attentive service with relaxed efficiency
· Complete responsiveness to the desire of the hotel guests
· Quality service of the hospitality is optimised in accordance to the quality service standard
· To maintain a good working relationship with your own colleagues and all other departments.
· To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
· Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
· Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
· Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
· Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready
Located within the i-City theme park, Best Western i-City Shah Alam offers a unique and pleasant stay experience, be it for business, leisure or a combination of both Work and Play.
The hotel boasts of 214 modern yet cozy rooms, spread over 18 floors complete with complimentary WIFI. A fitness center awaits, perfect for fitness enthusiasts and an all-day-dining restaurant, The View Café, serves a wide selection of delectable Asian and Western dishes. Unwind at the alfresco area on level 5 over drinks and watch the sun set. The multiple meeting rooms at Best Western i-City Shah Alam make it convenient for corporate travelers to organize business dealings, conferences and meetings.