41 front office deparment jobs found in Petaling Jaya

Motivate the LM Club team to deliver a seamless customer experience to guests.  Responsible for the smooth operation of the LM Club at all time. Ensuring that highest level of efficiency and guest satisfaction is achieved whilst maximizing rooms and other related revenue. Handle all the LM Club information, room status and make appropriate preparations before guest arrival. Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel. Monitor the room status, supervise Club Lounge and public areas are clean, items are well placed. Greet the VIP guest upon their arrival, check-in and escort to room thus to co-ordinate the welcome amenity. Welcome the Club Floor guest, introduce the service and facilities. Warm greetings to regular guests upon their arrival. Deal with the complaints and emergencies of LM Club.

Internship Description: We are looking for internship students! Vacancies (Interns) Available: Front Office  Housekeeping  Engineering  F&B Service Human Resources Culinary  IT Sales & Marketing  Finance Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Good communication & interpersonal skills. Benefits: Monthly Training Allowance Provided  Duty Meals in Hotel's Cafeteria Hands-on Experience Certification upon Completion of Internship Full-time and Part-time Job Opportunities Able to participate in Hotel's Recreation & Sports Activities

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

To train, coach, lead and motivate the Concierge Team towards excellent customer service to guests and staff alike. To see the arrangement of the daily Concierge Team schedule and task and be involved with the daily Concierge activities. To collect feedback and response from guests and to update Superior of the information and to plan on improvement or upkeep the service. To ensure all documents, billings and reports are filed accordingly. To ensures everyone in the Concierge Team is knowledgeable about hotel facilities, updated on latest activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests. To ensure constant sufficient supply and availability of printed materials such as brochures, stationary and all operating equipment are in good order to run the day to day operations. To ensure all services involving luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently by the...

To develops high quality relationships with guests throughout their stay by interacting with them on a regular basis to obtain feedback quality of products, service levels and overall satisfaction and to ensure the guests are provided the best services. To address guests concerns on complaints, comments and to ensure all comments are solved and recorded. To monitor the overall day to day operations at the Front Desk, reservations section, Bell Desk and Concierge, operator/PABX section and back of the Front Office operation to ensure smooth flow of handling. To monitor front of the house area for cleanliness and to ensure all equipment at the Front Office areas are functioning properly for guest and staffs’ usage. To ensure the Team had been provided with training and daily briefing to equip them with information and skills to enable them to handle their task efficiently. To motivate, develop, and direct people as they work, identifying the best people for...

To assist the Chief Concierge or Assistant Chief Concierge to train, coach, lead and motivate the Concierge Team towards excellent customer service to guests and staff alike. To assist Superior with the arrangement of the daily Concierge Team schedule and task and be involved with the daily Concierge activities. To collect feedback and response from guests and to update Superior of the information and to plan on improvement or upkeep the service. To ensure all documents, billings and reports are filed accordingly. To ensures everyone in the Concierge Team is knowledgeable about hotel facilities, updated on latest activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests. To ensure constant sufficient supply and availability of printed materials such as brochures, stationary and all operating equipment are in good order to run the day to day operations.

a. To welcome guests in a warm and friendly manner, check-in and check-out of guests, p roviding                  information and customer service.  b. To record any guest comments and challenges, alerts the Duty Manager and to be recorded into the          DM log. c. To follow up closely guests’ bookings & reservations arrangement with other departments especially        Housekeeping, Concierge, Security, Food & Beverage and others to ensure that all guests’ needs and        expectations are met throughout their stay.  d. To manage all cash collections, to follow up on payments and ensure proper sales transaction are            according to the Hotel policies and procedure. A e. To contributes to team effort by accomplishing related results as needed in terms of Hotel ratings in        social media platform, upselling targets, achieving desired room occupancy status and other                      required mission.

a.      To assist Reservations Manager with the rooms forecasting. b.      To check the accuracy of room blocks, reservations, and group market codes performed by the                  Team. c.      To lead Reservations Team in the absence of the Reservation Team and to ensure their tasks are                carried out efficiently.   d.     To assist Reservations Manager in training, scheduling, counselling, motivating and coaching                      Reservation Team.   e.     To work closely with other department especially Front Office and Sales department on request                of bookings or special arrangement from guests or group.   f.      To be well-versed in all reservations handling and process, to understand room inventory control              and proficient in operating the hotel system.   g.     To be familiar with hotel’s policies and procedures (SOP).   h.     To be well-versed with the facilities...

a. To welcome guests upon entrance and fond farewell for departing guests. b. To handle guests’ luggage on arrival and departure. c.  To assist with travel arrangements e.g booking a flight, arranging transportation to and fro from the          airport and finding the best route to the destination. d. To perform any trips and drives with the hotel car or van as requested. e. To maintain proper records of the trips taken for guests with info of the kilometre travels and fuel            refilling schedule.

· To perform a smooth check in and check out for hotel guests in a friendly and efficient manner. · To greet guests and assisting them with information on the hotel, local attractions and services. · To attend daily shift briefing at the commencement of each shift. · To constantly updates folios and checks payment details of newly arrived guests. · To note guest comments and to alerts the Duty Manager. · To keeps the work place tidy and orderly · To ensures the registration cards, labels and any keying up of groups are prepared prior to guests’ arrivals. · To assist with Lobby area and back of the Front Office area duties when required. · To maintain good rapport with other departments at all times. · To carry out any additional duties when required.

1.             Be attentive at all time. Assist guests who brings luggage into hotel lobby.  2.             Secure, identify and issue claim tag for all guest luggage / package upon arrival and departure with proper identification to avoid any confusion and error.  3.             Handle guest luggage with proper care without being damaged & fragile items to be given extra care.  4.             Explain & demonstrate the guest with the hotel facilities and equipment in the room when assisting guests to check-in. 5.             Keep everything clean and orderly in the lobby area. Checks ashtrays, chairs, tables, telephones, fused bulbs and personally take...

1.             To provide courteous and efficient service when trying to comply with each and every guest request promptly and tactfully. Provide responsive and attentive service with relaxed efficiency by meeting and exceeding all guests’ requests. 2.             Check in & check-out guests accurately, efficiently and promptly within the minimum standards set. 3.             The registration form must be signed and acknowledged by that specific staff checking in the guest. 4.             Ensure that all registration forms are fully completed with the relevant details i.e. guest signature, identification card / passport number, date of birth, mailing address, credit card imprint with the 3-digit security code & collect...

1.             To provide courteous and efficient service when trying to comply with each and every guest request promptly and tactfully. Provide responsive and attentive service with relaxed efficiency by meeting and exceeding all guests’ requests.   2.             Check in & check-out guests accurately, efficiently and promptly within the minimum standards set.   3.             The registration form must be signed and acknowledged by that specific staff checking in the guest.   4.             Ensure that all registration forms are fully completed with the relevant details i.e. guest signature, identification card / passport number, date of birth, mailing address, credit card imprint with the 3-digit...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Job description Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at The Gardens A St Giles Signature Hotel and Residences as a Guest Service Associate in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests. Responsibilities: Welcome guests with a warm and friendly demeanor, providing a positive first impression. Efficiently handle guest check-ins and check-outs, ensuring accuracy in reservations and payments. Respond promptly to guest inquiries, requests, and complaints, addressing them with empathy and professionalism. Provide accurate information about hotel facilities, services, and local attractions to enhance the guest experience. Coordinate with other departments to fulfill guest requests, including Housekeeping and Maintenance and Food & Beverage...

Assisting Front Office Manager in the overall day to day operations whilst on duty. Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. Ensure quality in all aspects of work and among the staff in the department. Liaise with different departments for smooth and coordinated work.

Job Description (Front Office Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in,...

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •...

1) Be able to work independently with a small team of staff. 2) Dynamic and Energetic and able to work longer hours as and when required. 3) Pleasant and friendly personality 4) Able to multi task with Front Office operations should the need arises. 5) Preferably Kuala Lumpur and Selangor residence. 6) 2 star Hotel

Job Description Handles all guest requests efficiently, friendly and with a smile at all times. Checks guests into the Hotel in accordance with the procedures laid down in the Front Office Standard of Performance. Operates the maximal computer efficiently in Reception. Is fully conversant in all aspects of the city to help answer all guests enquiries and to handle it efficiently and courteously. Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy. Constantly strives to please all guests with whom he/she may come into contact during his/her working hours. Maintains an atmosphere of tranquility at the Reception. Attends to Hotel guests for registration, enquiries, key handling, messages and all related matters. Enters all guest folios into the computer immediately and accurately. Answers the telephone promptly and clearly in a courteous and friendly manner. Takes room reservation effectively and...