79 front office deparment jobs found in Petaling Jaya

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Internship Description: We are looking for internship students! Vacancies (Interns) Available: Front Office  Housekeeping  Engineering  F&B Service Human Resources Culinary  IT Sales & Marketing  Finance Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Good communication & interpersonal skills. Benefits: Monthly Training Allowance Provided  Duty Meals in Hotel's Cafeteria Hands-on Experience Certification upon Completion of Internship Full-time and Part-time Job Opportunities Able to participate in Hotel's Recreation & Sports Activities

Create a hospitable and professional atmosphere in lobby area to ensure total guest satisfaction. Be proactive when dealing with guests. Have sound knowledge of local areas and be updated about cultural, historical attractions as well as its locations and hours of operation. Be able to schedule the concierge and guest service associate as business demands and supervise them during their working time. Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel VIP guest efficiently, courteously and professionally at all times. Personally and frequently verifies that VIP guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

To maintain an atmosphere of tranquillity at the Front Desk. To attend to all guests who approach the front desk, immediately, cordially, and with a smile. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To enter all guests folios into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid out the proper reservations form. To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order. To have a sound knowledge of the company’s Marketing Programmes. To keep the daily Log Book up-to-date.

Finance Marketing & Communications Sales & Marketing Front Office Housekeeping Food & Beverage Culinary Engineering Safety & Security IT

  Maintain an excellent appearance and grooming standards at all times. Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Assists guests with luggage to the front desk.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to  guests. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities. Delivers faxes, messages and packages rooms and other offices. Ensure the efficient delivery and collection of group luggage.   Ensure that the guest has verified that all luggage has been accounted. Assist guest with long term luggage storage requests / Left luggage requests. Update and file the...

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

Internship For Hotel Management Trainee We welcome all graduates/undergraduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations and other relevant departments.   Job Highlights Friendly and open-minded working environment Possible career advancement & growth Access to one-to-one sessions with the Director of the company to discuss your personal growth Main Job Description Maintaining the quality of service  Greeting and attending to walk-in guests' enquiries/feedback etc. Answering calls pertaining to guest enquiries efficiently and professionally. Communicate with guests, lead guests to make the booking, and update into system. Respond to guests’ requests/inquiries during their stay, and communicate with other relevant departments to resolve...

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

Job Description ( Guest Service Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms. 9.    Use the telephone in a polite, friendly, helpful and...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Responsibilities: Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. Handles phone calls, reservation's email and OTA bookings. Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests. Ensure consistent compliance of hotel standard of operating. Ensure delivery of quality customer service at any time. Able to multitask and well verse in reservation process. Willing to work on shifts, weekends and public holidays. Requirements: Minimum 1 year working experience of similar capacity in Front Office Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.) Pleasant personality and friendly Proficiency in PMS and MS Office Knowledge in using...

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...