41 front office deparment jobs found in Petaling Jaya

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Respond to and handle reservations via emails, telephone calls or online booking channels with excellent customer service Work together with the Sales Managers and Revenue Manager and Front Desk to ensure that reservation details are accurate and flow through correctly Familiar with Opera System  One to two years experience in a similar role would be an advantage Fresh graduates are encouraged to apply

To provide an excellent and consistent level of service to our guest. To perform professional specialised facial treatments, body massages and other body treatments Maintain records of treatments performed on clients Manage treatment product inventory Maintain general cleanliness and neatness of treatment rooms

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel guest efficiently, courteously and professionally at all times. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. Front Desk o Assigns rooms and checks in/out guests in accordance with established standards. o Checks guest history of all arrivals on shift and gets familiarized with the information. o Greets and addresses guests by name. o Thanks every guest when they depart. o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. o Handles the following situations in accordance with hotel policy: Early arrivals and late check outs Rebate and paid outs Refund o Runs the night audit o Post folios and relevant data in the system immediately and accurately. Communications o Operates the switchboard in accordance with the hotel’s high...

Job Description handle check in & check out process attend guest inquiry & request deal with guest booking able to work in shift able to communicate in English

Proven experience as front desk representative, or relevant position Knowledge of office management and basic bookkeeping Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

Responsibilities •    To handle all incoming and outgoing calls efficiently and courteously as per the standards. •    Ensure all discretionary procedures are followed prior to transferring guest calls. •    All requests are to be entered into the call centre system and followed through until completion. •    Guest satisfaction to be checked by follow up reviews and calls to guests. •    Effectively handover open calls to the next shift’s colleagues. When necessary, inform Management of key points of status as appropriate. •    To give full cooperation – operation to any colleague requiring assistance in a prompt, caring and helpful manner and to assist in other Hotel departments in response to the business and client needs. •    To relate any queries or any other important issues to your Supervisor. •    To be aware of the Hotel Management, their offices and role availability. •    To be the centre of communications in times of emergency and fire. •    All calls to be answered...

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Job description Responsibilities Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry. Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities. Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report. Conduct inventory checks to ensure stock balance and in proper records. Understand and operate advanced...

1)    Candidates at least must be 2 years of working experience required for this position. 2)    Must knowledge in electrical supply and plumbing works. 3)    Building fire fighting equipment , and common facilities  will be an added advantage 4)    Full time position available Responsibilities •    Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •    MUST able to work 3 (three) shift  •    MUST at least have experience in wiring and plumbing works •    Have knowledge in fire fighting equipment and common facilities will be added as advantage •    Other duties as assigned.  •    Candidate must possess at least PW2 or PW4 •    Have 1 -2 year of working experience  •    Fresh graduate are welcome to apply   Note: Kindly stated your current salary and expected salary in the resume. 

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

Job Responsibilities: Represents the Management in handling the guests and the public of any matter relating to the Serviced Residence’s operation. Cultivates and maintains close relationship with all guests at all times with the view to ensure they are well taken care of. Must be familiar with emergency procedures and Serviced Residence policies. They must be adhered accordingly. Make daily rounds through all operating departments and hold the fort for night shift duties. Assists the Front Office Manager in organizing, directing and coordinating the activities of the Front Office in order to ensure smooth operation and proper administration of the department. Supervises all personnel in the Front Office. To be conversant with the Property Management System (PMS) and ensure effective communication within the department and also with other operating departments. Job Requirements:  Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U,...

Job Responsibilities: Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the guests. Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction. Handles face to face guest requests and enquiries articulating accurate advise on products, services and happening within the Serviced Residence. Handles simple F&B services in a lounge.  Job Requirements: Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am). Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English. It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in Property Management System (PMS) systems. Fresh graduates are encouraged to apply.

Internship Description: We welcome all graduates/under graduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations department. Interns Vacancy Available: Front Office cum Food & Beverage Housekeeping Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Passion for Hospitality and Service. Hardworking, fast learner and passionate towards job assignment. Wants to be part of a team that works hard, support each other and has fun along the way. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Duty Meal Internship Allowance Complimentary Car Park