83 front office deparment jobs found in Petaling Jaya

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Create a hospitable and professional atmosphere in lobby area to ensure total guest satisfaction. Be proactive when dealing with guests. Have sound knowledge of local areas and be updated about cultural, historical attractions as well as its locations and hours of operation. Be able to schedule the concierge and guest service associate as business demands and supervise them during their working time. Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel guest efficiently, courteously and professionally at all times. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

-  Guiding the front office team and coordinating the team's work schedules -  Able to work in a fast-paced environment in managing the multifarious operation concerns and    expectations of guests -  Overseeing operations, including maintenance, cleanliness and efficiency -  Ensuring that security and safety regulations are met -  Monitoring employee performance. -  Supervising employees and handling customer issues or questions -  Scheduling employee shifts

Responsible for the overall operation of the Club Floor by providing excellent guest services, supervision, direction and leadership. Meeting and greeting guests/customers Responding to guests'/customers' inquiries Building rapport with guests/customers Assisting guests/customers with complaints and resolving and communicating all guest/customer service issues  Monitoring the employees' performance. Train staff to perform allocated roles

To maintain an atmosphere of tranquillity at the Front Desk. To attend to all guests who approach the front desk, immediately, cordially, and with a smile. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To enter all guests folios into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid out the proper reservations form. To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order. To have a sound knowledge of the company’s Marketing Programmes. To keep the daily Log Book up-to-date.

Attend to guests and management requests in a prompt courteous manner providing professional services at all times. Always greets guest and customers by their names with a warm and friendly smile. To welcome guests upon their arrivals and bid a courteous farewell to those departing whilst providing prompt baggage assistance. Adhere to designated posts, man the entrance doors and offer basic security advice to guests who are going out. Log and distribute all incoming mails, messages faxes and parcels and promptly distribute to the correct rooms within 15 minutes. Ensure that the hotel entrance and driveway are free from traffic congestion and the area clean. Ensure special handling of VIP's and their vehicles and provide jockey services when required. Assist guests with Tours & transportation requirements (Limousine / Taxi) services and pre-booking arrangements. Supervise parking of guests’ cars at the main entrance areas and provide parking information....

Responsible for safe transfer of guests from all determined locations Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day. Maintain good knowledge of the city routes locations and hotel facilities. Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required. Maintain a high standard of personal hygiene and be well groomed and well-dressed at all times. Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance. Assist in valet parking when not assigned any duty. Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests. Keep abreast of activities in your city which may affect driving times or routes and relay this to management. Responsible for the upkeep and cleanliness of the car used for...

Finance Marketing & Communications Sales & Marketing Front Office Housekeeping Food & Beverage Culinary Engineering Safety & Security IT

Ensure Dorsett Guest Loyal Program receive appropriate recognition according to membership level. Identify opportunities to increase membership of appropriately qualified guests Educate and train all associates in:                                     - Program objectives                                     - Meeting membership targets                                     - Instant rewards Track individual associate performance, identifying specific associates who need further training. Ensure associates meet monthly enrolment targets, reporting results to the Reception Manager, Director of Sales & Marketing and General Manager. Conduct Hotel Orientation focussing on DGLP and Checkout for Children campaign. Manage the Hotel Guest History Program. Ensure transmittal of DGLP and Frequent Flyer Program is done in a timely manner to maintain an acceptable aging record. Create sustainable incentive systems for associates to increase customer...

  Maintain an excellent appearance and grooming standards at all times. Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Assists guests with luggage to the front desk.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to  guests. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities. Delivers faxes, messages and packages rooms and other offices. Ensure the efficient delivery and collection of group luggage.   Ensure that the guest has verified that all luggage has been accounted. Assist guest with long term luggage storage requests / Left luggage requests. Update and file the...

Job Description handle check in & check out process attend guest inquiry & request deal with guest booking able to work in shift able to communicate in English

Proven experience as front desk representative, or relevant position Knowledge of office management and basic bookkeeping Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...