63 front office deparment jobs found in Petaling Jaya

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Respond to and handle reservations via emails, telephone calls or online booking channels with excellent customer service Work together with the Sales Managers and Revenue Manager and Front Desk to ensure that reservation details are accurate and flow through correctly Familiar with Opera System  One to two years experience in a similar role would be an advantage Fresh graduates are encouraged to apply

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel guest efficiently, courteously and professionally at all times. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

Managing the flow of calls by overseeing the work of associates to ensure that customers are satisfied with the service they receive. Creating and maintaining a culture of excellence within the call center that inspires associates to do their best work Training, scheduling, and managing a associates who answer incoming calls from customers who have questions about products or services offered by a company.  Answers incoming calls and directs call to guest rooms, staff, or departments Places outgoing calls and receives guest messages and deliver the same to the guest. Provides information about hotel services to guests. Knows what action to take when an emergency call is required. Assists in reporting telephone equipment or service complaints and problems. Trains or assists wit training new telephone operators in performance of job duties Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well....

Responsible for the overall operation of the Club Floor by providing excellent guest services, supervision, direction and leadership. Meeting and greeting guests/customers Responding to guests'/customers' inquiries Building rapport with guests/customers Assisting guests/customers with complaints and resolving and communicating all guest/customer service issues  Monitoring the employees' performance. Train staff to perform allocated roles

Job Description handle check in & check out process attend guest inquiry & request deal with guest booking able to work in shift able to communicate in English

Proven experience as front desk representative, or relevant position Knowledge of office management and basic bookkeeping Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

Responsibilities •    To handle all incoming and outgoing calls efficiently and courteously as per the standards. •    Ensure all discretionary procedures are followed prior to transferring guest calls. •    All requests are to be entered into the call centre system and followed through until completion. •    Guest satisfaction to be checked by follow up reviews and calls to guests. •    Effectively handover open calls to the next shift’s colleagues. When necessary, inform Management of key points of status as appropriate. •    To give full cooperation – operation to any colleague requiring assistance in a prompt, caring and helpful manner and to assist in other Hotel departments in response to the business and client needs. •    To relate any queries or any other important issues to your Supervisor. •    To be aware of the Hotel Management, their offices and role availability. •    To be the centre of communications in times of emergency and fire. •    All calls to be answered...

Reponsibilities: Answering the Internal and External Calls. Responsible for channeling telephone calls to the proper extension smoothly and politely. Handle requested wake up calls efficiently either by manual or the automatic wakeup call system. To check hotel lines at the beginning of the shift and to report any down lines to the Manager immediately To handle any request for amenities or transportation promptly and accurately. To confirm reservations for rooms according to the room’s availability. Handles all group tours/ conventions including the rooming list. Handle all Online Travel Agent bookings. Update guest history records, travel agency/ company records and account receivable records on a regular basis. Prepare 7 days VIP and any Reservation report. Coordinate with both OTA’s and Travel Agents and update the room allotment.  Prepare Performa invoice for companies/ travel agents and follow up any prepayment before arrival.    Perform other duties...

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Job description Responsibilities Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry. Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities. Respond to maintenance issues immediately upon notification. Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening. Assist with task assigned by the operational team on a daily basis. Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report. Conduct inventory checks to ensure stock balance and in proper records. Understand and operate advanced...

1)    Candidates at least must be 2 years of working experience required for this position. 2)    Must knowledge in electrical supply and plumbing works. 3)    Building fire fighting equipment , and common facilities  will be an added advantage 4)    Full time position available Responsibilities •    Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •    MUST able to work 3 (three) shift  •    MUST at least have experience in wiring and plumbing works •    Have knowledge in fire fighting equipment and common facilities will be added as advantage •    Other duties as assigned.  •    Candidate must possess at least PW2 or PW4 •    Have 1 -2 year of working experience  •    Fresh graduate are welcome to apply   Note: Kindly stated your current salary and expected salary in the resume. 

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...