102 jobs found in Petaling Jaya

Under the general guidance and supervision of the DOSM and within the limits of hotel policies and procedures, oversee and direct all aspects of the Catering department including administration, planning and MICE sales solicitation. Responsibilities includes, but not limited to oversee day-to-day running of the department sales and operational efforts of all team members in the department, with specific responsibility for directing sales, event coordination, training, implementation of action plans, strategies set forth in the business plan. Ensure that all Events sales personnel fully understand their role in developing business in the MICE business. Ensures appropriate efforts are expanded by Events team on the solicitation and development of active accounts, prospect accounts, postpone, cancelled or lost accounts. Engage with meeting planners in-house to maintain a good client relationship and to solicit for more future businesses. To be fully aware of the...

Organizes training & development activities by following the company standards and requirement. Maintains hotel training records properly. Develops new training programs which meet specific hotel training needs, ensures the programs are structured and integrated. Uses company benchmarks, e.g. Employee Satisfaction Survey, Guest Satisfaction Survey, to monitor success of training programs and makes amendment accordingly. Monitors Department Heads to take their responsibilities of training employees. Assists Department Trainers in preparing and conducting departmental training and assesses the effectiveness. Prepares training plan for interns and monitors the implementation. Works with ADOHR on the preparation of hotel training budget. Assists in monitoring and controlling departmental training cost to ensure performance against budget. To plan, co-ordinate and administer the Human Resources Development Fund (HRDF) in accordance to the allocated...

The Loyalty Manager plays a pivotal role in enhancing the experience of Marriott Bonvoy Elite members by consistently delivering top-notch stay experiences and ensuring the highest levels of guest satisfaction. Responsible for overseeing all aspects of Marriott Bonvoy members' journeys, from pre-arrival preparations to post-stay feedback mechanisms. Ensuring the smooth operation of the LM Club at all time. Possess complete knowledge of all Marriott Bonvoy Elite Member Benefits, Terms and Conditions. Promotes positive relations with Marriott Bonvoy Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members’ comments to the appropriate department when necessary. Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. Handle all the LM Club information, room status and make appropriate preparations before guest arrival. Acquaint with the rate structure, room...

Respond to and handle reservations via emails, telephone calls or online booking channels with excellent customer service Work together with the Sales Managers and Revenue Manager and Front Desk to ensure that reservation details are accurate and flow through correctly Familiar with Opera System One to two years experience in a similar role would be an advantage Fresh graduates are encouraged to apply

To manage all functions related to the cleanliness of the hotel’s public and back-of-the house areas. Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. Assigns duties and responsibilities to Housekeeping Attendants.  Conducts checks on works done by Housekeeping Attendants. Plans and schedules periodic works such as, carpet shampooing, and high dusting. Liaises closely with Florists regarding floral arrangement in the hotel.

Actively interacts with clients including, but not limited to: Professional Councils, Clubs and Associations both local and international, local institutions, major corporate accounts, government offices and diplomatic missions. To effectively utilize the standard forms and letters to ensures that such forms and letters are presented in a most professional manner. To assist the Events Managers in answering telephone inquiries, preparing banquet event order and proposals, menus, and general administration. To maintain an effective account and account management through Opera and to be fully competent with operating Opera Sales and Catering system. To ensure that all data input in the Opera Sales and Catering is accurate and updated. Traces on accounts and bookings are logged into Opera Sales and Catering daily and ensures that traces are acted upon timely and thoroughly. To ensure that banquet event orders and other important documentation are prepared in...

Control level of stock of food in house and what is needed to be ordered, receive perishable items according to standards, apply and follow F. I. F.O. and storage system as per guideline. Provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Le Meridien Hotels Standards of excellence. Participate in training associate on menu items including ingredients, preparation methods and unique tastes. Strong organization skills; Possess the ability to perform all functions in the operation; Food and Beverage culinary management experience with demonstrated leadership.

Effectively execute sales activities to maximize room business opportunities in the corporate market. To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts. To ensure Le Meridien Petaling Jaya Hotel is the preferred hotel for corporate FIT, government / diplomatic FIT, and events business in Petaling Jaya. To convert businesses from Kuala Lumpur. Ensures that all site visits conducted and handled in the most professional manner and effectively. To attend daily morning sales briefing. To effectively utilize the standard forms and letters, and presented in the most professional manner. To maintain an effective account and account management through Opera and to be fully competent with operating Opera Sales and Catering system. To ensure that all data input in the Opera Sales and Catering is accurate and updated. Traces on...

Monitors reservation tracking for all outlets.  Provides assistance for all sales enquiries. Gathers market intel on trends, competitors and the history of long-standing restaurants.  Compiles and segregates guest database by ethnicity.  Creates sales tracking report for the top 20 items.  Regularly sends email and WhatApp blast for F&B promotions.  Develops a market rapport by visiting corporate outcall.  Contribute ideas for F&B promotions.  Organizes public society visitations to schools, churches, sport clubs to promote outlets.  Cultivates a network of resources to stay updated on market trends related to F&B.  Ensures the delivery of brand promise and provides exceptional guest service at all times.  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. ...

Provide consistent quality of food/pastry and service to Internal and External customers. Follow and ensure compliance with recipes, cooking procedures and use records to ensure food is tasty, well presented, fresh, correct portioned and safe. When working on a food station or in direct contact with the guests, Hygiene, Smiling and Service Attitude have to be at the top level. Set up stations and prepare mise en place as instructed by Supervisor, following daily production charts according to business demands.

- To ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. - Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. - Maintains positive guest and colleague interactions with good working relationships. - Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. - Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

To assist Sales Manager and Sales Executive in preparing daily, weekly and monthly reports as and when necessary. To ensure sales kits are prepared in advance in anticipation of inquiries. To ensure requisition of hotel premium items are submitted on weekly basis and wrapped prior to handling them over to Sales Manager and Sales Executive. To prepare greeting cards and welcome notes as and when required. To assist in answering telephone inquiries, preparing rate letters or proposal letters for all market segments and handles general administration. To maintain an effective account and account management through Opera and to be fully competent with operating Opera Sales and Catering system. To ensure that all data input in the Opera Sales and Catering is accurate and updated. To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner. To ensure...

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Internship Description: We are looking for internship students! Vacancies (Interns) Available: Front Office  Housekeeping  Engineering  F&B Service Human Resources Culinary  IT Sales & Marketing  Finance Requirements: Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Good communication & interpersonal skills. Benefits: Monthly Training Allowance Provided  Duty Meals in Hotel's Cafeteria Hands-on Experience Certification upon Completion of Internship Full-time and Part-time Job Opportunities Able to participate in Hotel's Recreation & Sports Activities

a.  To constantly solicit new business and produce revenue growth.   b. To negotiate room rates and packages with corporate clients   c.  To respond to incoming inquiries in a timely manner.   d.  To responsible for the successful running of events by fully involved in early planning, execution until completion stage of the events. To work closely with other Departments to ensure guest satisfaction and expectation meet. During all the stages, to ensure all preparation are adhered to the guest’ budget and Company’s policies.   e.  To follow up with Guest on payment after completion of the events and to review a post-event evaluation from the guests’ feedback. Feedback will be used to improve on the Hotel side and to build long-term, value-based customer relationships.   f.  To ensure all filings and record for all sales and events documented properly.   g. To participate in...

a. To design and create creative and traditional floral arrangements, including bouquets, centerpieces, and wreaths for the hotel, events and special requests. b. To select the best flowers and greens for each arrangement, considering color, texture, and seasonal availability. c. To care and tender to the live plants and flowers around the building to ensure they are fresh and lively. d. To ensure the flowers and plants are package nicely and not easily spoilt. e. To manage inventory, including ordering flowers, plants and supplies as needed and control wastage.

· Setting of cutleries, tables and ambience decorations in the outlet. Clearing of tables, food and cutleries. · Provide the same standard of excellent service to all members and guests · Ensures section and surroundings are clean and tidy at all times and that tables are set for service accordingly. · Assists fellow workers in their duties whenever possible, without neglecting own duties. Maintains and ensures good spirited teamwork and work ethics with all other employees. · Knowledge of the basic rules of sanitation and hygiene with food preparation and service. · Ensures that all policies, Food & Beverage policies and Health & Safety policies are adhered to in accordance with the standards established · Performs other duties that may be assigned from time to time by any member of the management team.

a. To create and design various materials for print and digital materials for Hotel requirement on rooms,  food and beverage and other requirements. b.  To plan concepts by studying relevant information and materials required by the Hotel. c.  To illustrate concepts by designing examples of art arrangement, size, type size and style and          submitting them for approval. d.  To work with a wide range of media and the usage of graphic design software that is available. e.  To coordinate with outside agencies, art services, web designer, marketing, printers, and related agencies when required. f.   To ensure projects are completed with high quality and submitted on time.

Developing contacts in the market that lead to business by consistent update of mailing list and customer profile database. To prepare and present sales proposal to the potential Guests, highlighting the best features and qualities of the Hotel. Developing relationships that ensure repeat business by regularly schedule cold calls via phone, email, correspondence or regular sales calls on all assigned accounts. Lead Hotel site tours, inspections and hospitality visits for business partners & guests. Responsible to submit updated sales report or any reports required by the Management on time. Participate in FAM visits, trade exhibitions, conferences or etc. arranged by the Hotel for promotion and awareness activities. Preparing contracts for Guests according to Hotel policies and SOP. Responsible to maintain proper record of sales, contracts and other important documentation for easy reference and checking. To also constantly follow up for...