11 jobs found in Shah Alam

a)      Duties:   -          Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. -          Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. -          Maintains issued uniform including name badge in good, clean condition, without tears or stains. -          Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. -          Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual....

Main Duties: Guest Service / Marketing Responsibilities   Daily Tasks ·         Print guest feedback from all OTAs and Medallia. ·         Investigate any negative feedback received. ·         Conduct room checks for VIPs, corporate guests, and special requests. ·         Compile meal survey guest emails for TA Express. ·         Compile and update the guest review tracking sheet. ·         Create artwork as needed. ·         Respond to enquiries on social media platforms. ·         Update social media enquiry reports   Weekly Tasks...

1. To assist the Group Assistant Human Resources Manager or any other person(s) in handling all secretarial and administrative duties of the department. 2.To maintain and safeguard the confidentiality of the department at all times. 3. To assist in manage the Human Resources database and its function. To fully responsible in the registration of new staff. 4. To assist in coordinate, facilitate training sessions in human resources department and all training campaign for the hotel staff.  5. To Assist in preparing and organizing the Quarterly Associates Gathering event such as  nominations and preparation of employee awards, certificates, poster, function room booking and event order, slides preparation and etc. 6. To organize, prepare and coordinate employee relations activities for the hotel staff on timely basis.  7. To attend to staff needs in a courteous and efficient manner at all times and to conduct oneself in a professional manner so as...

Main Duties: Financial Responsibilities 1.Ensure minimal wastage of food and beverages through proper handling and storage. 2.Assist in stock counts and inventory control when required. Operational Responsibilities Guest Service 1.Greet guests courteously and assist in seating arrangements. 2.Respond promptly to guest requests in a professional manner. 3.Gather guest feedback and relay to supervisors for service improvement. Product 1.Assist in setting up and clearing restaurant tables and buffet counters. 2.Ensure all dining areas are clean, well-stocked, and presentable General 1.Follow all hygiene, sanitation, and safety procedures. 2.Maintain a professional appearance and conduct at all times. 3.Be punctual and reliable for assigned shifts. Marketing Responsibilities 1.Support promotional activities or themed events by distributing flyers, setting up décor, and informing guests. 2.Share feedback from guests regarding promotions or special offers Personnel and...

Main Duties: Financial Responsibilities 1.Assist in minimizing food wastage by following proper portion control and storage procedures. 2.Ensure proper use of kitchen equipment to avoid damage and reduce maintenance costs. Operational Responsibilities Guest Service 1.Support the delivery of high-quality dishes in a timely manner to exceed guest expectations. 2.Maintain a clean and welcoming kitchen environment that reflects positively on the hotel Product 1.Prepare ingredients and assist in cooking under the supervision of senior kitchen staff, following hotel standards. 2.Maintain high standards of food presentation and taste consistency. General 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo shoots when required. Marketing Responsibilities 1.Participate in promotional events or seasonal menu preparations as directed. 2.Assist in food styling or preparation for marketing photo...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

Main Duties: Financial Responsibilities 1.None, or to be discussed with the hiring manager. (Typically, interns do not have direct financial responsibilities). Operational Responsibilities 1.Assist in maintaining and troubleshooting IT hardware (desktops, laptops, printers, etc.) and software applications. 2.Support the IT team in the setup, configuration, and deployment of computer systems, mobile devices, and networks. 3.Help with the deployment of software updates, patches, and security configurations. 4.Monitor system performance and assist in identifying and resolving any issues or bottlenecks. 5.Assist with system backups and data recovery tasks as needed. 6.Participate in the management of IT inventory and an asset tracking. Guest Service 1.Provide technical support and assistance to end-users (staff) via email, phone, or in-person for hardware, software, and network-related issues. 2.Troubleshoot and resolve user-reported problems in a timely and efficient manner....

Job Description ·           Develop and implement revenue strategies for the hotel ·           Monitor competitor pricing and market trends to adjust strategies. ·           Implement clear and transparent pricing policies ·           Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. ·           Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centres of the business. ·           Conduct regular performance reviews and optimize pricing and inventory....

Welcome guests in a warm and courteous manner. Attend to orders and serve guest/s needs in a timely manner and efficiently in line with the department’s standards. Ensure that the restaurant service area is clean, tidy and that mise-en-place is in order. Ensure good product knowledge of the F&B menus and promotion. Ensure that the departmental menus/promotion flyers are up-to date. To participate in cross-training to ensure you are able to work within any section within the F&B department. Be fully conversant with all the F&B Department practices and procedures To promote the hotel’s facilities and to upsell at every opportunity, Efficiently manage and ensure that all equipment is polished and stored correctly as per the department’s standards. Maintain cleanliness within your areas of responsibility on daily basis.

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Responsibilities · Perform day-to-day routine and preventative maintenance tasks on electrical, plumbing, air- conditioning, mechanical systems and others related task to ensure all facilities are operating efficiently. ·      Test, troubleshoot and perform basic repair on all types of equipment. ·      Respond promptly and efficiently to any maintenance calls that arise. ·      Maintain all tools, equipment, and working areas in good condition. ·      Ability to multi-task    Job Requirements: - •   Diploma/Certificate/Vocational or technical background in electrical, mechanical or building service engineering or a related field. ·    Preferably with 1 - 2 years’ experience in a similar role, preferably within the hospitality industry ·    Proficiency in English and Bahasa Malaysia (Malay),...