3 front office deparment jobs found in Putrajaya

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...