2 jobs found in Kuala Lumpur

We are seeking an experienced, professional, and customer-focused Duty Manager to join our Front Office team. As the Manager on Duty, you will oversee the hotel's daily operations, ensure exceptional guest service, and lead operational teams to deliver a seamless guest experience. Job Responsibilities Oversee the daily operations of the hotel and ensure smooth coordination between all operational departments. Act as the Manager on Duty (MOD), providing leadership and operational support during assigned shifts. Deliver exceptional guest service by promptly addressing guest enquiries, feedback, complaints, and special requests. Ensure all Front Office procedures, policies, and service standards are consistently followed. Monitor room inventory, guest arrivals and departures, VIP guests, and special events to ensure smooth operations. Coordinate with Housekeeping, Maintenance, Food & Beverage, Security, and other departments to resolve operational...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...