8 front office deparment jobs found in Kuala Lumpur

Join Our Hospitality Team! Are you passionate about delivering exceptional guest experiences? Do you enjoy meeting people from around the world and creating memorable first impressions? If so, we'd love to welcome you to our Front Office team as a Guest Service Assistant. Job Responsibilities Welcome guests with a warm, friendly, and professional attitude. Handle guest check-in and check-out efficiently and accurately. Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction. Answer telephone calls and provide accurate information about hotel facilities and services. Process room reservations, amendments, and cancellations when required. Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures. Handle guest payments, billing, and cashiering duties in accordance with hotel procedures. Maintain accurate guest records and update the Property Management System (PMS)....

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Responsibilities Check cash balances and customer exposures prior to authorizing financial transactions, internal and external payments and money market deposits and loans Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and group policy and internal procedures Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times Check various release queues, payments, money markets, and ensure records are authorized in line with internal and external cut-offs and deadlines Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on-demand system, encrypt and...

Greet guests warmly upon arrival and departure. Assist guests with loading and unloading luggage. Escort guests to their rooms and explain room features. Deliver guest requests such as extra towels, amenities, or packages. Provide information about hotel facilities, services, and local attractions. Arrange transportation or assist with taxis and valet services. Store and retrieve luggage safely from the luggage room. Handle guest inquiries and direct them to the appropriate department. Maintain the cleanliness and organization of the lobby, entrance, and luggage storage area. Report maintenance issues or suspicious activities to supervisors or security. Assist guests with special needs whenever possible. Thank guests and wish them a pleasant stay upon departure.

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.