12 front office assistant jobs found

1)    Prepares and maintain records pertaining to the guest’s stay in the hotel. 2)    Sells, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. 3)    Ensure that all room key cards are returned upon check-out. 4)    Inform other departments concerned of groups’ arrival, room changes, check-out and any other special arrangements. 5)    Check all reservations for the daily arrival upon reporting for duty and take note of any VIP or other important guests. 6)    All instructions and follows ups must be carried out. 7)    Transmit accurately and promptly all messages requested to be relayed by guests. 8)    Handle all guests’ mails, parcels, messages etc 9)    Established identity of guests before handling out the room keys, messages, or any parcel 10)    To be informative about the hotel’s...

Job Responsibilities: 1.     To assign rooms according to guest requirements. 2.     To check daily guest arrival and departure list. 3.     To update room status hourly as per the Housekeeping report. 4.     To receive and assist VIP guest in their registration upon check in. 5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6.     To arrange guest amenities to be delivered to VIP guests. 7.     To ensure that all group master folios are checked daily for their accuracy. 8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early. 9.     To attend to all on the job training sessions. 10.  To report any irregularities to the FOS / FOE...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Job Descriptions: 1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement. 2. Carry out guest registration process and payment collection accurately and efficiently. 3. Post in relevant guest transactions incurred promptly and accurately.  4. Fully responsible for daily cash float. Remit all monies collected to accounts department based on stipulated policy. 5. Provide excellent and warmth service to all guests with a genuine smile. 6. Ensure a high satisfaction index from all guests with regards to the product quality and service standards. 7. Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities. 8. Submit required daily reports to the accounts department or management. 9. Prioritize guest safety while participating in activities organized in-house, including during boat transfers. 10....

Job Overview: As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality. Key Responsibilities: Oversee Daily Front Desk Operations Ensure smooth, efficient check-in/out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere. Lead, Coach & Develop Front Office Team Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores. Coordinate Guest Services & Logistics Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences. Act as Cross-Department Liaison...

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

Scope of Services Assistant Facilities Manager (Maintenance, Housekeeping, Safety & Security) 1. Building & Maintenance Management Oversee the structural integrity, electrical systems, plumbing, HVAC systems, and general repairs of the hotel. Ensure all maintenance activities are completed efficiently with minimal disruption to operations. Implement a preventive maintenance program to reduce system failures and extend asset lifespan. 2. Housekeeping & Cleanliness Management Supervise the housekeeping department to ensure guest rooms and public areas are well-maintained. Implement cleaning standards and hygiene protocols to meet hotel and regulatory requirements. Monitor inventory and usage of cleaning supplies, linens, and guest amenities . 3. Safety & Security Management Ensure compliance with local safety and security regulations , including Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP) standards ....

Summary: The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and handling any issues that may arise. This role is pivotal in maintaining the high standards of service and hospitality that our guests expect. Job Description Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system. Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area. Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency. Prepare...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

The Front Office Executive (FOE) is responsible for planning, organising, coordinating, staffing, directing, controlling and evaluating all operations of the department. The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. To be...

  Key Responsibilities Routine Maintenance: Conduct regular inspections of the hotel's facilities, including guest rooms, common areas, mechanical rooms, and exterior grounds, to identify maintenance needs.  Perform preventive maintenance tasks on HVAC systems, plumbing fixtures, electrical systems, and other equipment to ensure optimal performance and longevity. Inspect and maintain fire safety equipment, including fire alarms, extinguishers, and sprinkler systems, in compliance with local regulations and safety standards. Conduct regular checks of lighting, door locks, and security systems to ensure they are functioning correctly.  Assist with maintenance of properties beyond hotel that belongs to the owners.   2. Repair and Troubleshooting:  Respond promptly to maintenance requests from guests, tenants and hotel staff, prioritizing tasks based on urgency and potential impact on guest satisfaction. Diagnose and repair issues with HVAC systems, such as air...