38 front office assistant jobs found

Job Description (Front Office Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in,...

We are looking for a capable and friendly front office assistant to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors.

This role involves welcoming guests, addressing their inquiries and needs, and ensuring their overall comfort and satisfaction during their stay. The Guest Service Assistant plays a vital role in creating a positive and memorable experience for all guests. Welcome guests with a warm and friendly demeanor, creating a positive first impression Respond promptly to guest inquiries, both in person and over the phone Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. Address and resolve guest concerns and complaints in a courteous and professional manner Assist guests during the check-out process, ensuring accurate billing and efficient departure Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.

Job Responsibilities: 1.     To assign rooms according to guest requirements. 2.     To check daily guest arrival and departure list. 3.     To update room status hourly as per the Housekeeping report. 4.     To receive and assist VIP guest in their registration upon check in. 5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6.     To arrange guest amenities to be delivered to VIP guests. 7.     To ensure that all group master folios are checked daily for their accuracy. 8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early. 9.     To attend to all on the job training sessions. 10.  To report any irregularities to the FOS / FOE...

Job Description Handles all guest requests efficiently, friendly and with a smile at all times. Checks guests into the Hotel in accordance with the procedures laid down in the Front Office Standard of Performance. Operates the maximal computer efficiently in Reception. Is fully conversant in all aspects of the city to help answer all guests enquiries and to handle it efficiently and courteously. Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy. Constantly strives to please all guests with whom he/she may come into contact during his/her working hours. Maintains an atmosphere of tranquility at the Reception. Attends to Hotel guests for registration, enquiries, key handling, messages and all related matters. Enters all guest folios into the computer immediately and accurately. Answers the telephone promptly and clearly in a courteous and friendly manner. Takes room reservation effectively and...

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their attention...

Job description Responsibilities: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department Organizing travel by booking accommodations and reservations needs as required To handle guests check in and out, registering, assigning room, obtaining information and signature, issuing room key, inquiries and all related matters according to the standards procedure Performing basic clerical and administrative duties Keep update about room rates, packages, discount and promotions Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events Requirements and Qualifications: Certificate/ Diploma in Hospitality Management At least 1 year experience in the related field. Candidate must be able to speak and write in Bahasa Malaysia and English. Knowledge of additional languages e.g Chinese, Hindi,...

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •...

- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Maintain updated records of bookings and payments - Making reservations for customers based on their various requirements and budgetary allowances. - Processing payments and sending confirmation details to customers. - Sorting out any...

Able to check-in and check-out courteously, promptly and efficiently Familiar with check-out procedure with cash transactions, foreign currency exchange and credit notes Provide good customer service standard Coordinate with housekeeping on room status Able to communicate in English and Bahasa Malaysia Pleasant personality Must be thoroughly conversant with the computer system You will be provided with:  EPF, SOCSO, EIS Medical Leave Annual Leave Public Holidays Duty Meals Accommodation provided on sharing basis

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

1) Be able to work independently with a small team of staff. 2) Dynamic and Energetic and able to work longer hours as and when required. 3) Pleasant and friendly personality 4) Able to multi task with Front Office operations should the need arises. 5) Preferably Kuala Lumpur and Selangor residence. 6) 2 star Hotel

Job Highlights Medical Coverage Parking/Easy access to public transport Outstanding career growth and development opportunities Conducive and innovative work culture   Responsible for: All Guest   DUTIES & RESPONSIBILITY To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently; Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times; Ensure that all guests receive a fast, efficient and friendly check in and check out; Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained; Must be thoroughly conversant with the computer system; Adhere to company’s credit policies and to ensure that all revenue expected will be received; To ensure that check in procedures are done in detail and correctly such as,...

To develops high quality relationships with guests throughout their stay by interacting with them on a regular basis to obtain feedback quality of products, service levels and overall satisfaction and to ensure the guests are provided the best services. To address guests concerns on complaints, comments and to ensure all comments are solved and recorded. To monitor the overall day to day operations at the Front Desk, reservations section, Bell Desk and Concierge, operator/PABX section and back of the Front Office operation to ensure smooth flow of handling. To monitor front of the house area for cleanliness and to ensure all equipment at the Front Office areas are functioning properly for guest and staffs’ usage. To ensure the Team had been provided with training and daily briefing to equip them with information and skills to enable them to handle their task efficiently. To motivate, develop, and direct people as they work, identifying the best people for...

Monitors the Front Office employees to make sure all guests receive prompt and personal recognition. Takes care of the front desk operation including guest registration, room assignment and check-out procedures.

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent communication and organizational skills •Working...

Duties and Responsibilities   · Constantly review task processes and staffs productivity in ensuring that work standards are consistently met. ·  Handle staff scheduling and administrative report requirements. ·   Ensure that all Front office correspondence is filed accordingly. ·   Handle all office supplies and equipment requisition. ·  Provide guidance and assistance to Telephone Operator in special requests or problem that may arise in the department. ·  Handle special projects delegated by Assistant Reservation Manager / Front Office Manager ·  Take charge of the department in the absence of the Assistant Reservation Manager / Front Office Manager ·  Supervise and conduct training for new hire on hotel reservations. ·  Ensure all staff adheres to all reservations standard. ·  Review daily no-shows and late...

Job Title: Hotel Front Office (Manager / Assistant Manager / Executive) Location: 1969 Business Suites, Perak, Ipoh Job Type: Full Time Contract / Part Time Salary: Full Time Contract (2000-3500) Job Description: 1969 Business Suites Hotel is seeking a motivated and customer-focused Front Office Executive to join our team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process. This role is essential in creating a positive experience for our guests. Key Responsibilities: Greet and welcome guests with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Manage guest reservations, cancellations, and modifications. Handle guest inquiries, complaints, and requests in a timely and professional manner. Answer phone calls, emails, and other communications from guests. Coordinate with housekeeping and other departments...

-Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. -Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. -Assists in sending guest messages or faxes. -Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows -Prepares and checks for VIP’s arrival and escorts guests to rooms. -Co-ordinates with all departments concerned in order to maintain Front Office functions properly. -Operates the front office computer system in order to assist front office attendants. -Checks group department, fit and ensure switchboard makes appropriate wake up calls. -Handles guest complaints and other related problems and reports on the DM’s log book. -Assists reception, business centre, cashier, concierge and bell...

1.             To provide courteous and efficient service when trying to comply with each and every guest request promptly and tactfully. Provide responsive and attentive service with relaxed efficiency by meeting and exceeding all guests’ requests. 2.             Check in & check-out guests accurately, efficiently and promptly within the minimum standards set. 3.             The registration form must be signed and acknowledged by that specific staff checking in the guest. 4.             Ensure that all registration forms are fully completed with the relevant details i.e. guest signature, identification card / passport number, date of birth, mailing address, credit card imprint with the 3-digit security code & collect...