20 front office assistant jobs found

The Front Office Assistant plays a crucial role in ensuring smooth and efficient operations at the front desk of a business or organization. This position requires strong communication and customer service skills, as the Front Office Assistant is often the first point of contact for visitors, clients, and guests. The assistant is responsible for managing administrative tasks, handling customer inquiries, and providing general support to ensure a positive and welcoming experience for all guests and staff.

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Responsibilities: 1.     To assign rooms according to guest requirements. 2.     To check daily guest arrival and departure list. 3.     To update room status hourly as per the Housekeeping report. 4.     To receive and assist VIP guest in their registration upon check in. 5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6.     To arrange guest amenities to be delivered to VIP guests. 7.     To ensure that all group master folios are checked daily for their accuracy. 8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early. 9.     To attend to all on the job training sessions. 10.  To report any irregularities to the FOS / FOE...

Job Descriptions: 1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement. 2. Carry out guest registration process and payment collection accurately and efficiently. 3. Post in relevant guest transactions incurred promptly and accurately.  4. Fully responsible for daily cash float. Remit all monies collected to accounts department based on stipulated policy. 5. Provide excellent and warmth service to all guests with a genuine smile. 6. Ensure a high satisfaction index from all guests with regards to the product quality and service standards. 7. Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities. 8. Submit required daily reports to the accounts department or management. 9. Prioritize guest safety while participating in activities organized in-house, including during boat transfers. 10....

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

Able to check-in and check-out courteously, promptly and efficiently Familiar with check-out procedure with cash transactions, foreign currency exchange and credit notes Provide good customer service standard Coordinate with housekeeping on room status Able to communicate in English and Bahasa Malaysia Pleasant personality Must be thoroughly conversant with the computer system You will be provided with:  EPF, SOCSO, EIS Medical Leave Annual Leave Public Holidays Duty Meals Accommodation provided on sharing basis

At least 5 years of experience in a Front Office Manager role or a similar position in the hospitality industry. Posses a strong leadership, communication and organizational skills. Customer service skills. Capable of working efficiency under pressure in a dynamic environment. Willingness to work flexible shifts, including weekends and holidays. Able to communicate well in English.

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

The Gallery Sales Assistant conducts selling, presents merchandise and provides necessary information to guests in order to ensure sales budget is met or exceeded as well as to enhance and capture business to Spa & Gallery and to increase capture rates and the number of guests. Responsibilities Attends to guests, performs selling and executes upselling strategies in order to achieve sales budget. Ensures that the Gallery is always presentable with the excellent visual display being maintained. Performs non-retail and/ or administrative task lists as assigned by superior effectively. Ensures that all cashiering functions are carried out in accordance with accuracy, honesty and submits the daily deposit envelope as per the standard procedure. Upselling gallery promotion and membership program to maximise revenue and increase the average rate per transaction. Requirements Secondary education or related certification Strong selling skills...

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising...

Job description: - The Duty Manager assists the Assistant Front Office Manager & Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guest’s satisfaction. This role efficiently coordinates the day-to-day operation of the Front Desk and Guest Relation, providing leadership at the frontline level. Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. Qualification & Requirement: - Diploma or certificate in hospitality, tourism or equivalent. Minimum 3 years’ experience in similar capacity at a 4star...

Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments at peak periods. Analyses the rate variance report to ensure rooms revenue control. Support Front Office Manager in driving upsell and SPG enrollment initiatives.  

Performs Guest Service Duties at the Reception/Front Desk. Administers Check-in & Check-outs. Rooms assigning and Key Card issuance. Processing of Guest payments and billing process. Coordinating with Porters, Concierge, Housekeeping and F&B associates. To assist guest at all times during their stay. Assisting in Guest’s complaints and communicate with superiors on service recovery. . Assist Guest in taxis, airport transfers and rental cars etc.

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

Greet and welcome and hotel guests. & offer luggage assistance. Assist and ensure all arriving and departing guests luggage is promptly attended to. In cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. Supply guests with directions. Communicate parking procedures to guests/visitors. Deliver all guests correspondence to the rooms as well as correspondence to all other department. Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

Job Description :   ·         Review arrival lists and Greet  guests/VIP s  with a friendly and welcoming attitude ·         Responsible for ensuring  guest satisfaction , addressing  guest  inquiries, managing  guest  complaints, and coordinating with others department. ·         Attend to special guests (e.g. VIPs) and assist polite answer all their enquiries ·         Help prepare welcome information with collateral (e.g. room service menus, room/suite descriptions) ·         Provide information about amenities, area and venues and promote services ·         Build and maintain positive relationships with all internal customers and...

Front Office Reception – Join Our Team! We’re looking for a Front Office Receptionist to join our team! This entry-level role is perfect for someone who’s passionate about providing excellent guest service and eager to grow in the hospitality industry. You’ll be the first point of contact for guests, assisting with check-ins, check-outs, and inquiries, while ensuring a smooth and welcoming experience. If you’re a friendly, professional, and adaptable team player, this could be the perfect opportunity for you! Communicate in a friendly, tactful, and professional manner with guests, suppliers, and colleagues. Greet and assist guests with check-in, check-out, and inquiries, ensuring a seamless and welcoming experience. Maintain a clean, tidy, and presentable appearance in line with the hotel’s grooming standards. Be punctual, reliable, and ensure you're at work on time according to your schedule. Be adaptable to changes in...

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and do paging for...