13 front office assistant jobs found

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

·         Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. ·         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as...

Job summary Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. Job description Perform daily room assignment according to guest preference, arrival time etc. Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room. Organize the delivery of guest mail and message as required. Carry out nightly bucket check so that all records are in order for the following day. Takes and processes reservations as and when the reservations department is busy. To represent the Management in the handling of emergency situations. Where all emergency procedures are known and practice regularly. Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest...

Join Our Finance Team! We are seeking a detail-oriented, analytical, and experienced Assistant Manager / Manager – Accounts Receivable to oversee the hotel's Accounts Receivable (AR) function. If you have a strong finance background, excellent organisational skills, and experience in the hospitality industry, we invite you to be part of our Finance team. Job Responsibilities Manage the daily operations of the Accounts Receivable function, ensuring timely and accurate processing of invoices, billings, receipts, and collections. Monitor corporate, travel agent, online travel agent (OTA), and credit accounts to ensure outstanding balances are collected promptly. Prepare and issue invoices, statements of accounts, and credit notes in accordance with hotel policies. Follow up on overdue accounts and maintain healthy debtor ageing through effective collection efforts. Perform daily reconciliation of Accounts Receivable transactions with the Property...

Shape Our Brand. Inspire Our Guests. We are seeking a creative, strategic, and results-driven Assistant Marketing Communications (Asst. MarCom) Manager to lead our marketing and communications initiatives. If you have a passion for hospitality, branding, digital marketing, and storytelling, we invite you to join our team and help elevate our hotels' presence in the market. Job Responsibilities Develop and implement integrated marketing and communications strategies to strengthen brand awareness and drive revenue. Plan and execute marketing campaigns for rooms, food & beverage promotions, meetings, events, and special packages. Manage the hotels' digital presence, including websites, social media platforms, email marketing, and online travel channels. Create, edit, and oversee marketing materials such as advertisements, brochures, press releases, newsletters, promotional videos, and other collateral. Maintain brand consistency across all communication...

Join Our Hospitality Team! Are you passionate about delivering exceptional guest experiences? Do you enjoy meeting people from around the world and creating memorable first impressions? If so, we'd love to welcome you to our Front Office team as a Guest Service Assistant. Job Responsibilities Welcome guests with a warm, friendly, and professional attitude. Handle guest check-in and check-out efficiently and accurately. Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction. Answer telephone calls and provide accurate information about hotel facilities and services. Process room reservations, amendments, and cancellations when required. Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures. Handle guest payments, billing, and cashiering duties in accordance with hotel procedures. Maintain accurate guest records and update the Property Management System (PMS)....

The Assistant Events Manager is responsible for planning, executing, and overseeing all events held at the hotel. This includes but is not limited to meetings, conferences, weddings, product launches, and VIP functions. The role requires exceptional attention to detail, a commitment to luxury service standards, and the ability to manage multiple stakeholders across departments.    Key Responsibilities  Event Sales & Coordination  Handle client enquiries, site inspections, proposals, and quotations professionally and promptly.  Liaise with clients from initial contact to post-event follow-up to ensure satisfaction and repeat business.  Prepare detailed Event Orders (BEOs) and coordinate with all departments to ensure seamless execution.          Revenue...

The Assistant Director of Events supports the Director of Events in leading the Events team to achieve revenue targets while delivering exceptional customer service and flawless event execution. This role is responsible for managing event sales, planning, client relationships, team development, and operational coordination to ensure all events meet IHG brand standards and guest expectations. Key Responsibilities Sales & Business Development Assist the Director of Events in developing and executing the annual Events Sales Strategy. Achieve individual and departmental revenue and conversion targets. Identify new business opportunities for meetings, conferences, weddings, social events, and corporate functions. Build and maintain strong relationships with new and existing clients. Conduct hotel site inspections and client presentations. Prepare proposals, quotations, and contracts in accordance with hotel policies. Follow up on leads and maximize...

Responsibilities: Answer phone calls and respond to reservation inquiries from various channels. Provide accurate information on room availability, rates, promotions, and policies. Process reservations, modify bookings, and ensure confirmation details are correctly communicated. Assist in daily operational tasks related to reservations. Follow up on reservation discrepancies and short-stay requests from the front desk. Stay informed on hotel contract rates for travel agencies and corporate clients. Check trace reports and resolve outstanding reservation matters. Coordinate with the Reservations Manager, Assistant Reservations Manager, and Reservations Supervisor. Ensure compliance with hotel booking procedures and policies. Required Skills & Qualifications: Proficiency in hotel reservation management software and MS Office applications. Strong problem-solving skills to quickly address guest issues. Availability to work variable shifts,...

We are looking for a friendly, professional, and service-oriented Front Office Crew – Concierge to join our team. The Concierge is responsible for providing exceptional guest service by assisting guests with information, transportation arrangements, luggage handling, and local recommendations while ensuring every guest enjoys a memorable stay. You will assist in: Welcoming , greeting and assisting guest during arrival (check-in) and departure (check-out). Handle guests’ requests, enquiries and complaints. Handle guest luggage start from arrival till departure (deliver to room, pick-up luggage and storage). Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions. Provide Valet Parking Service and manage VIP parking lot. Conduct room tour to all guest during deliver luggage to guest room (rooming). Maintain cleanliness in your work area, and manage stock of supplies in your work area....

Supervising staff and ensuring smooth daily operations. Handling customer complaints and resolving issues. Ensuring health, safety, and security procedures are followed. Monitoring service quality and operational standards. Assisting with staff scheduling and shift coordination. Responding to emergencies or unexpected situations. Preparing reports and updating senior management on key issues.

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development. Responsibilities: Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls Ensure that guests receive exceptional customer service and resolve any issues or complaints Maintain accurate records and reports, including cash handling and room assignments Supervise, train, and coach front desk staff Assist with scheduling and payroll Ensure that all front office equipment and supplies are maintained and in good working order Keep up-to-date with hotel policies, procedures, and promotions Willing to work night shift