CROWNE PLAZA KLCC
Crowne Plaza Kuala Lumpur City Centre by IHG, Jalan Yap Kwan Seng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Director of Food & Beverage is responsible for overseeing all F&B operations, ensuring exceptional guest experience, maximizing revenue, and maintaining high standards of quality, service, and hygiene across all outlets.
Key Responsibilities
1. Operations Management
Oversee daily operations of all F&B outlets (restaurants, bars, banquet, in-room dining).
Ensure service standards are consistently met in line with brand expectations.
Monitor food quality, presentation, and service delivery.
2. Financial Performance
Develop and manage F&B budgets, forecasts, and financial plans.
Drive revenue growth and profitability through strategic planning.
Monitor costs (food cost, beverage cost, labor cost) and implement cost-control measures.
3. Team Leadership
Lead, coach, and develop F&B team members and managers.
Ensure proper staffing levels and succession planning.
Foster a positive and high-performance...