4 front office deparment jobs found in Putrajaya

1. Handle Reservations Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs). Enter reservations accurately into the PMS/IDB system. Confirm bookings with guests. Process amendments, cancellations, and special requests. 2. Check Room Availability Monitor room inventory and availability. Ensure room types and rates are correctly assigned. Prevent overbooking and identify booking discrepancies. 3. Guest Communication Answer inquiries about room rates, facilities, promotions, and hotel policies. Provide accurate information to guests and travel agents. Follow up on pending reservations and confirmations. 4. Coordinate with Other Departments Inform Front Office of VIPs, special requests, and group arrivals. Coordinate with Housekeeping regarding room readiness. Work with Sales on group bookings and contracts. 5. Revenue Support Promote room upgrades and...

1. Daily Hotel Operations Oversee the smooth operation of the hotel during the assigned shift. Monitor Front Office, Housekeeping, Engineering, Security, F&B and other operational departments. Ensure all departments follow hotel SOPs, service standards and operational procedures. Conduct regular rounds of public areas, lobby, guest floors and back-of-house areas. Ensure the hotel is maintained in a clean, safe and presentable condition. 2. Guest Service & Satisfaction Act as the management representative on duty and provide immediate assistance to guests. Handle guest requests, complaints and service recovery professionally. Follow up on guest complaints to ensure proper resolution and guest satisfaction. Assist VIPs, long-staying guests, repeat guests and special-arrival guests when required. Maintain a high level of guest engagement and hospitality throughout the shift. 3. Front Office Operations Monitor check-in...

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...