6 jobs found in bukit mertajam

Job Description – Reservations Agent Handle incoming sales calls promptly and ensure all calls received through the Automatic Call Distribution (ACD) system are answered in a timely manner. Record and process reservations received via telephone, fax, email, hotel website, and Global Distribution Systems (GDS). Maintain comprehensive knowledge of IHG Hotels, restaurants, facilities, services, and properties within the region. Stay updated on special rates, promotional offers, packages, and applicable booking policies. Ensure all reservation correspondence is accurate, professional, and completed within the required timeframe. Achieve and maintain high Signature test call scores in accordance with IHG standards. Process reservation amendments, including stay extensions, early departures, cancellations, and other changes, subject to room availability and revenue management strategies. What we need from you Diploma, Degree, or equivalent...

What is the job? The Assistant Reservations Manager oversees the daily operations of the Reservations Department, ensuring smooth and efficient workflows. This role supports departmental coordination and is focused on delivering personalized, exceptional service to enhance guest satisfaction even before arrival, contributing to a positive overall guest experience. Your day to day Serve as the key point of contact between guests and the hotel, ensuring a seamless and welcoming pre-arrival experience. Ensure efficient and effective daily reservations operations. Manage and maintain the reservations database, ensuring accuracy and data integrity. Respond to all communications within the standard 24-hour response time. Ensure ARI (Availability, Rates, and Inventory) is accurately maintained across Opera and all distribution channels. Adhere to all standard operating procedures (SOPs), brand standards, and departmental policies for reservations. Work...

What is the Job? The Sales Manager is responsible for achieving overall revenue targets while driving business development across all market segments. The role focuses on identifying and converting new opportunities, managing client relationships. Acting as a brand ambassador and trusted partner, the Sales Manager contributes to both revenue growth and long-term client loyalty. Your day to day Actively source and convert all inquiries involving fewer than 10 rooms, including meetings and events, dry events, and catering-only requests. Execute sales calls, organise sales trips, and manage client entertainment activities as required to drive account development and revenue growth. Responsible for preparing proposals, securing signed contracts, and ensuring receipt of the Proforma Invoice. Generate and distribute the Banquet Event Orders (BEOs) and Change Log as required. Conduct BEO briefing sessions to communicate event arrangements, ensuring all teams...

What is the job Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. Your Day to Day People Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance...

People Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Financial Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. Guest Experience Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible Business Maintains the hotel facility and related equipment in a safe and efficient manner. Ensure...

People Foster a positive and collaborative working environment with colleagues across departments. Assist and support team members during peak operational periods to ensure smooth operations.Attend all departmental meetings, training sessions, and hotel events as required. Financial Handle luggage storage and transportation efficiently to minimize delays and ensure operational cost-effectiveness.Promote hotel services, amenities, and upsell opportunities (e.g., transportation, tours) to enhance revenue generation. Adhere to proper cash handling and billing procedures for transportation and other services. Guest Experience Greet guests warmly and provide assistance with luggage during check-in and check-out Escort guests to their rooms, explain room features, and answer any questions. Deliver messages, packages, and other items promptly to guest rooms. Respond to guest inquiries about local attractions, dining, and transportation options with...