4 front office deparment jobs found in Johor Bahru

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.   Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Degree in hotel management is a plus...

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Diploma in hotel management is a plus...

The Guest Services Associate is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay, answer any guest inquiries regarding the city, events, and attractions. Guest Service Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Associate must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers Benefits: Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Johor Bahru: Reliably commute or planning to relocate before...

The Senior Guest Services Associate primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Benefits: Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Schedule: Rotational shift Supplemental Pay: Overtime pay Yearly bonus Ability to commute/relocate: Johor Bahru: Reliably commute or planning to relocate...