8 front office deparment jobs found in Johor Bahru

Familiarize self with the information of the hotel facilities and places of interest in the area. Check on due out guest. All due out rooms which have not checked out are to brought to the attention of Front Office Executive. Check out hotel guest. Check in hotel guest and confirm forms of payment. Monitor billing instructions. Receiving deposits. Apply accordingly to deposit record of which the original copy is given to guest. To maintain a proper personal hygiene acceptable by the Health department and the Hotel standard. Any request of late check out must be referred to Front Office Supervisor. 

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Preferable candidates from Johor Bahru area.  

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures Maintain intimate knowledge of departmental standards and procedures Keeps abreast of all modifications to accounting policies and procedures Responsible and attends to the guest's request by using the service of safety box at all times Attends to guests' complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times Complete and verify forgotten ID forms Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator Responsible for keeping up to date with information on activities and programs and other general information...

Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service, fax delivery, parcel and mail handover, information service and other related tasks Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Hotel Granada” or "Welcome back, Mr. / Mrs. / Miss So & So” Rooming the guest in a professional way, this includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue Assisting to arrange the transportation for guest in the...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key Contacting housekeeping or maintenance when guest reports a problem Ensure registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information Referring guest’s comments and complaints to the appropriate superior Responsible for keeping up to date with information on activities and programs and other general information Assist guests with any inquiries regarding local entertainment, restaurants or transportation Keeps abreast of all modifications to accounting policies and procedures To discuss all matters that needed to follow up with the next shift Develop and maintain positive working...

Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Assists in handling room lock problems and safety box Co-ordinates with all departments concerned in order to maintain Front Office functions properly Operates the front office computer system in order to assist Guest Service Assistant Handles guest complaints and other related problems and reports on the Duty Manager’s log Assist Guest Service Assistant and Bellman during they are busy Answers guest’s inquiries, handles complaints and attend to the needs of the guests Authorizes charges to be made for late departures and/or compliments on them Promotes and maintains good public relations Motivates and maintains good staff relations...

DUTIES & RESPONSIBILITIES : GOLF ASSISTANT 1.   Get Everything ready to ensure smooth operation. Smile and greet golfers. Arrange buggies for daily use. Arrange Golf Bag on buggy. Wash and clean buggy after used. Charge buggy. C heck and clean golfers equipment after game. Assist changing buggy when breakdown in golf course. Inform Security if buggy breakdown and immovable in golf course.   Fill up form to Security. Assist in whatever necessary. Any other tasks related to golfing to be assigned from time to time and subject to change. GOLF ASSISTANT CUM BAG DROP OF THE DAY 2.   Ensure smooth tee-off and maintain tee-off record procedures.                                               Standby at drop bag area Assist golfer to relieve the golf bag from their car. Arrange golf bag on buggy according to flight. Assist to transfer golf bag to golfer’s car correctly. Keep drop bag area clean.   GOLF...