8 front office deparment jobs found in Johor Bahru

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Diploma in hotel management is a plus...

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.   Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Degree in hotel management is a plus...

Job Description :   ·         Provide upscale high guest service experiences for clients throughout their stay at hotel. ·         Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs. ·         Ensure clients are properly greeted upon their arrival and departure. ·         Monitor daily bookings and ensure assigned rooms are prepared prior to check-in efficiently. ·         Coordinate luggage collection and storage with among team. ·         Oversee check-in and check-out procedures, including reservations and payment transactions. ·         Promptly address...

To assist check in and check out guest efficiently and proceed with a proper method of payment. To be aware of the hotel availability at all times and selling rates for the day. To be aware of daily functions and VIP’s arrival. To be aware of group arrangements and have registrations cards and keys ready before arrival. To solve queries quickly and efficiently. To liaise closely with Shift Leader regarding ready rooms, early arrivals, room moves, stay overs and discrepancies.   Schedule: Rotational shift Diploma, fresh grads are encourage to apply   Ability to commute/relocate: Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Job Description: You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division. Qualifications: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

Job Description: You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications: Diploma/qualification in Hospitality or Tourism Management.

Job Purpose Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.  Primary duties and responsibilities Welcome guests during check-in and giving a fond farewell to guest while check-out. Providing excellent customer service as per hotel standards. Check on VIP reservations and complete their pre-registration formalities. To handle all guests without bias and prejudice. Handling guest complaints and concerns in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Have up to date information on daily room...

Job Purpose To plans, organizes, co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping (Rooms, Event Halls & Public area) and establishes training needs and trains others. Primary duties and responsibilities To report to the Executive Housekeeper on the running of the Department during her/his shift. To prepare work schedules for the staff effectively. To relieve in the absence of the Executive Housekeeper. Oversee supervision of areas and staff. To assist the Executive Housekeeper in certain responsibility and oversees the day to day operation as established by Executive Housekeeper. To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met. To assist, assign and supervise any supervisor in their work and handling problems. To keep record and send report to Maintenance Department in writing any request for...