18 front office deparment jobs found in Batu Ferringhi

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist. Hands on experience in...

The Assistant Chief Engineer supports the Chief Engineer in providing a safe, secure and comfortable environment by maintaining the hotel’s assets through ongoing preventative maintenance as well as day to day maintenance activities and ensuring that all mechanical and plant systems are operating efficiently. Responsibilities Ensures that day to day Engineering operational matters are handled on a timely basis exceeding guests’ expectation. Provides professional and efficient operations and M&E services support. Leads and supervises work processes in any event of fault diagnosis and troubleshooting. Maintains facilities and equipment by conducting routine inspections and determining appropriate rectification measures to minimize expenses of breakdown maintenance. Manages preventive maintenance programmes for guest rooms, public areas and safety system of the entire hotel. Drives energy management system and ensures that energy conservation programmes are part...

The Spa Therapist performs body massage, body treatments and beauty treatments according to treatment menu to Spa guests in a professional manner based on company’s standard. Responsibilities Provides body massages, body treatments, facials, manicures, pedicures, and hair care for guests. Maintains standard services that have been established by the Spa Academy. Prepares products required for treatments hygienically and in accordance to the established recipes. Projects a professional image and pleasant disposition to enhance guests’ experience at all times. Ensures that all guests and visitors of the Spa leave with a pleasant experience. Requirements Secondary education or related certification Experience and passing the basic Thai Massage Course will be an added advantage Detailed knowledge of working practices of Spa Able to maintain consistent performances under pressure Must have the right to work in Malaysia...

The Gallery Supervisor directs and controls all activities of subordinates ensuring the Gallery meets standard and guest satisfaction objectives. Responsibilities Being fully conversant with all Angsana Spa/ Gallery services and facilities in order to be able to make helpful recommendations and to be able to upsell Spa services and cross-sell Spa products. Ensures Spa retail items are attractively displayed to maximise sales. Builds an efficient team of subordinates by taking an active interest in their welfare, safety, and security, training and development. Prepares all department reports and correspondences accurately and punctually. Ensures proper procedures between accounting and operations are executed in an effective manner in the area of coordination. Requirements College diploma or related certification Strong administrative and organisational skills Ability to lead, motivate and develop teamwork Detailed knowledge of working...

The Gallery Sales Assistant conducts selling, presents merchandise and provides necessary information to guests in order to ensure sales budget is met or exceeded as well as to enhance and capture business to Spa & Gallery and to increase capture rates and the number of guests. Responsibilities Attends to guests, performs selling and executes upselling strategies in order to achieve sales budget. Ensures that the Gallery is always presentable with the excellent visual display being maintained. Performs non-retail and/ or administrative task lists as assigned by superior effectively. Ensures that all cashiering functions are carried out in accordance with accuracy, honesty and submits the daily deposit envelope as per the standard procedure. Upselling gallery promotion and membership program to maximise revenue and increase the average rate per transaction. Requirements Secondary education or related certification Strong selling skills...

Recreation Attendant conducts activities and maintains the cleanliness and functionality of the recreational equipment. Responsibilities Administrate the record for recreation equipment and guides guests to use the recreation equipment properly for safety purposes. Promotes hotel’s recreational activities and programs for guests. Creates a fun and relaxing atmosphere and at the same time provides professional services to our guests. Responds to accidents and emergencies according to hotel’s safety and security policy. Be observant and removes obstacles that endanger the recreation ground to promote hazard-free recreation area. Requirements 1 or 2 years of working experience in the same field in the hotel line Good interpersonal skill and team-oriented Able to read and communicate fluently in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be...

The Front Office Manager is responsible for directing, controlling and coordinating all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinate Front Office associates to ensure that day-to-day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceeds guests’ expectations. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. Works closely with other departments to ensure all guests’ requests are delivered immediately based on the established standards and maintenance issues are resolved on a timely manner. Reviews current...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

JOB DESCRIPTION : To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

JOB DESCRIPTION :  To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

Provides day to day supervision, guidance, support and leadership to all Front Office Personnel. Be responsible for all hotel activities relating to the effective and efficient operation of all departments and where necessary makes decision during the absence of Senior Management. Overlooks and is responsible for the smooth operational aspects of the hotel in terms of guest satisfaction and the best interest of the hotel. Interacts with all level of guests to ensure level of guest satisfaction is achieved. Works closely with all the staff and Managers in Front Office and other Departments as and when required. Must be very well versed in Reception / Cashiering / Concierge / Reservations operations. Provides the Management with a detailed daily log reporting and outlining the hotel activities, situation encountered, complaints, feedback, guest comments and issues that needs attention or for the information of the Management. To perform other duties as...

A fun and dynamic person able to multi task  and work within a small team. Answering the phone, taking messages and redirecting calls to respective departments.. Dealing with reservations for hotel using PMS and Channel Manager System. Answering guest enquiries  Organising and maintaining files and records and updating them when necessary. Creating and maintaining updated documents and spreadsheets.  Assisting Guests during the stay Good command of English written and spoken, word and excel

JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...

Responsibilities Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...

We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English • Able to...

Clean hotel room and hotel public area. Working time 9am to 5pm. With or without experience are encourage to apply because training will be provided by company. Fill in form at Front Office Counter.Call Ms Azlina 012-4019592 or Mr Calvin 04-3239111 or email to acc@aromahotel.com.my