19 front office deparment jobs found in Batu Ferringhi

The Duty Manager supports the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives. Job Description Responsibilities Directs and controls all subordinate Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceed guests’ expectations. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming, and manning levels are in order and takes appropriate action where necessary. Handles guests’ complaints, inquiries and comments in professional manner, log them and initiate...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be contacted

Key Responsibilities. 1.  Greet and welcome and hotel guests.  Offer luggage assistance. 2.  Assist and ensure all arriving and departing guests luggage is promptly attended to.  In  cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. 3.  Deliver all guests correspondence to the rooms as well as correspondence to all other department. 4.  Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. 5.  Possess excellent product knowledge on all Hotel facilities and services e.g room rate, restaurant operation hour, recreation activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  Verify arrival and departure details.  Pay attention to any special arrangements or request.  Perform check in and check out tasks according to the departmental policies and procedures.  Liaise with relevant sections in the Front Office Department. 2.  Efficiently update and manage the room status and to advise the superiors should their attention are needed.  Liaise closely with Housekeeping Department. 3.  Perform cashiering task by posting all the bills and monitor guests in-house account as per set procedures.  Inform the superior on any irregularities.   4.  Perform night audit task 5.  Possess excellent product knowledge on all Hotel facilities and service e.g restaurant operation hour, recreational activities etc.  Able to disseminate correct information at all time.

Responsibilities: Supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. Comply with legal requirements in a lodging property. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service...

Internship Description: We are looking for interns! Vacancies (Interns) Available: Front Office Housekeeping Sales & Marketing Accounts & Finance Kitchen Maintenance  Requirements: Malaysian citizenship Preferable students who are in Hotel/Hospitality Management, Business Administration, or equivalent. Hardworking, fast learner and passionate towards job assignment. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written.  Benefits: Training will be provided. Internship Allowance Uniforms provided Employment offer for successful candidates Duty meal

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. * Prefer Malaysian • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English • Able to communicate in Mandarin is an added advantage...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. Attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Upon check-in, escorting guest to their respective rooms and explaining the rooms’ features is also a daily task.

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

We welcome eager individuals with a love of hospitality. If you work well in a team environment, enjoy helping others, and want a place to grow and learn, we would love to have you as part of our team! Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and residence information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Shortlisted candidates will be notified. #recruitment2022 #ascottmalaysia #growwithus...

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

As Senior Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Set higher and professional standards for your department Be informed and keep your superior informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in...

Description: General - Handles all telephone calls courteously and efficiently. - In front bars, knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. - Implements opening and closing duties in accordance with standards. -Handles guest complaints in accordance with service recovery guidelines. -Assist with service in the Lounge/Bar if necessary. -When dealing with guests directly, deliver service in accordance with service standards. Bar - Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices, cream, cocktail napkins/coaster, glassware, stirrer, mixer and all other bar materials are in adequate supply for the day’s business. Prepares fresh garnish as per specifications. - Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished. - Checks bar stock and prepare orders for...

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation....