Duty Manager
- Shangri-La Rasa Sayang, Penang
- Shangri-La Rasa Sayang, Penang, Jalan Batu Ferringhi, Kampung Tanjung Huma, Batu Ferringhi, Penang, Malaysia
- Aug 05, 2026
Job Description
Responsibility
- Ensure smooth operation on a daily basis
- Enhance overall guest experience during their stay
- Supervise and direct the Front Office team
- Ensure all colleagues are kept up-to-date with hotel products and services
- Monitor all arrivals and departures from a guest experience perspective
- Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
Shangri-La Rasa Sayang is a 5-star resort steeped in traditional Malaysian charm. Its 303 premier guest rooms furnished in Minangkabau style and spread across Rasa Wing and Garden Wing, both embraced by expansive tropical gardens. Enjoy dips in the lagoon pool, gourmet indulgences at the Feringgi Grill, casual dining at Spice Market Café, sundown tipples at Pinang Restaurant & Bar, novelty creation at FIP Lounge or a rejuvenating treatment at Chi, The Spa.
As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.
We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.