51 duty manager jobs found

The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. Assists in VIP’s arrival departure in absence of guest relation officers. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high...

JOB SUMMARY – GENERAL SCOPE AND PURPOSE   Under the general direction from the Front Office Manager and hotel’s policy and Procedures to act on behalf the Hotel Management to ensure maximum levels of guest service and satisfaction is provided, while taking responsibilities for the management of personnel.   DUTIES AND RESPONSIBILITIES   OBJECTIVE To achieve a high level of guest satisfaction, consistency and efficiency in service and politeness among the members of the staff. To control Front Office expenses to a minimum level and to maximize the revenue through room sales and keep the billing of every single guest in a proper arrangement.      DUTIES °         Responsible for the overall day-to-day operation. °         Monitors the Hotel personnel to ensure guests receive cordial, prompt attention and personal  recognition at all times. °         Ensures the smooth operation of Front Office operations by...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Assists in handling room lock problems and safety box Co-ordinates with all departments concerned in order to maintain Front Office functions properly Operates the front office computer system in order to assist Guest Service Assistant Handles guest complaints and other related problems and reports on the Duty Manager’s log Assist Guest Service Assistant and Bellman during they are busy Answers guest’s inquiries, handles complaints and attend to the needs of the guests Authorizes charges to be made for late departures and/or compliments on them Promotes and maintains good public relations Motivates and maintains good staff relations...

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

Responsibilities: Supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. Comply with legal requirements in a lodging property. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

-  Guiding the front office team and coordinating the team's work schedules -  Able to work in a fast-paced environment in managing the multifarious operation concerns and    expectations of guests -  Overseeing operations, including maintenance, cleanliness and efficiency -  Ensuring that security and safety regulations are met -  Monitoring employee performance. -  Supervising employees and handling customer issues or questions -  Scheduling employee shifts

- To be the main point of guest contact 24 hours. - Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. - Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - Complete the night audit in line with the standards and procedures of the resort for night manager. - Submit housekeeping and cleaning requests as required. - Ensure all team members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club. - Handling guest complaint - Attend training sessions as required.

Responsible for the smooth operation of the Front Office department at all time. Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy. Ensures high standards of personal presentation and grooming. Handle guest’s complaint and special request tactfully.

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

Front Office Operation   Conduct daily briefings and ensure that all pertinent information is well received by team members   Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   Review, analyze and suggest improvement of work flow and standards at the Front Desk   Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   Communicate with Front Office Manager on all matters regarding guest services & hotel operations   Ensure documentation of all guest related issues using the logbook   Sign media and supervise shift handover procedures    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues   Provide management presence at all times by assisting...

To personally meet, escort, welcome, and fond farewell especially for all VIPs and Long Term Guests. To meet and escort all VIP rooms and to ensure that their needs are personally taken care of, their luggage is swiftly sent to their rooms. Subsequently upon check out to ensure all their bills are in order and their transportation are being arranged and fond farewell. To set the annual budget of Front Office Department, this will form part of the business plan. To monitor all costs and recommend/institute measures to control them in accordance with the annual budgets. To assist in the compilation of all occupancy forecasts and statistics as required. To ensure that the Department’s operational budget is in line and that all costs are strictly controlled. Another key responsibility is supporting the training function in the role of a coach, reinforcing the department standards and facilitates staffs progress in achieving these standards. *For...

Minimum 3 years experience at Supervisor level Good English speaking Good customer service

To contribute to the smooth and efficient running of the Personnel Department within the Rooms Division. Provides direction and coordination for front office personnel. This position is responsible to Duty Manager and Front Office Manager. 

Primary Responsibillities Operation Greet and welcome guests at the main entrance Assist in driveway management Assist arriving and departing guests by opening and closing car and taxi doors Maintain a clean and tidy entrance and baggage room Ensure timely pick up and deliveries pertaining to baggage handling Provide information and/or assistance to guests as and when required Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff Alert Security or Duty Manager of suspicious looking person(s) / articles Other Responsibilities Maintain complete knowledge of all food & beverage services,...

Key Responsibilities 1.  As a policy, the hotel management wishes to channelize request and complaint of guests as much as possible through the duty manager. Therefore, he/she should be always, if possible be available in the lobby area in order to handle requirement and answer the duty manager’s extension. This is vital especially when the head of department is in absence or off duty. 2. H andle matters related to proper billings and investigate on complaint. 3.  During heavy check in and check out greet guest who may be waiting offering assistance to avoid delays. 4.  Must be thoroughly familiar with the hotel policies and procedures in particular of reservation room assignment , housekeeping method, outlet cashier billing , room charges posting , credit and security. 5.  Is maintain a log book and record any unusual incident and check any important  matters or issues to be follow-up. 6.  Maximize hotel occupancy, average rate and...

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring...