17 duty manager jobs found

Job Purpose To supervises Front Office team members and ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Primary duties and responsibilities: Ensure outstanding customer care at all times. Handling guest complaints, concerns and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the Front Office team members to ensure a quality operation. Allocate rooms to expected arrivals after checking the guest preferences and special requests. Have up to date information on daily room occupancy. Build strong relationships and liaise...

Responsibility Ensure smooth operation on a daily basis Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience perspective Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.   

Responsibility Ensure smooth operation on a daily basis Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience perspective Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.   

Job Purpose To concerned with Food & Beverage services and correct charges at Restaurant to maintain and to follows all standard operation procedures in all aspects related to guest’s satisfaction and Company's rules in handling cash. Primary duties and responsibilities To make the guests feel welcome and seat the guest. To assist the guest in choosing his/her beverage or menu item, upselling. To take the food or beverage order from the guest. To prepare all necessary accompaniments to go with the order. To assist and respond where possible with any guest needs or additional request, and ensure guests are to be made to feel comfortable at all times. To obtain and prepare equipment needed for the service. To be responsible for the cleaning of the table, during and after service of the guests and collection of all money that are due from the guest. To co-ordination between the kitchen department and the dining room / event hall. To...

As the Director of Sales, you will be responsible to develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.   Educate and train sales team that is responsible for developing new accounts, maintaining existing...

As the Senior Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget  ...

As the Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget   Manage day...

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  People    Work with Human Resources to ensure the departmental performance of staff is productive  Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues  Adhere to hotel disciplinary procedures during major/minor act of misconduct  Work with Superior on manpower planning and...

As the Assistant Restaurant Manager, you’ll assist to manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and co-ordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures    Your day-to-day:  People    Assisting the Restaurant Manager in his duty  Oversee the implementation of standards as detailed in the departmental standards and procedures manual  Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers   Develop your team and improve their performance through coaching and...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner  Be attentive to guest’s needs  Prepare food and beverages for service to guests and present food according to established health and presentation standards  Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable  Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary  Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean...

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner  Be attentive to guest’s needs  Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks   Prepare food for service to guests and present food according to established health and presentation standards  Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable  Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary ...

Prepare and cook orders in accordance with portion and quality standards specified in recipes  Control food usage to minimize waste  Advise supervisor of low inventory items; assists in receiving items and taking inventory as required  Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety  Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters  Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty  May assist by performing dish washing or other kitchen duties as needed  Work as part of a team and communicate with other...

a)      Duties:   -          Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. -          Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. -          Maintains issued uniform including name badge in good, clean condition, without tears or stains. -          Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. -          Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual....

As the Security Supervisor, you will perform and execute hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.      Your day-to-day:  People    To oversee all daily duty locations and responsibilities of security guards  Coordinate and organize the day-to-day operations of the department including planning and controlling  Manage the develop and implementation of departmental standards  Ensure all patrolling, inspection and escort duties are performed to a high standard  Monitor and maintain all product and performance standards and ensure action is taken when standards are not met  Ensure firearms and other weapons are not...

As the Pastry Chef, you will prepare and present a broad array of cakes, pastries, desserts, cakes, petits fours which meet customer expectations. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.                    Your day-to-day:  People    Work with Superior and Director of Human Resources to ensure the departmental performance of staff is productive. Duties include:  Assist in planning for future staffing needs   Assist in recruiting in line with company guidelines   Prepare and administer detailed induction program for new staff ...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Security Personnel To be properly dress in the complete uniform that has been issued, at all times while on duty. To ensure a neat and tidy appearance at all time. To ensure punctuality and attendance in accordance with the duty roaster. Not to abandon post at any time without the knowledge and prior permission of the supervisor. To receive and return security equipment in good condition and to register the transaction in the record book provided. To use the security equipment issued, only for the effective and efficient performance of their given assignment. Not to misuse the equipment in anyway. To prevent trespass into the area of control. To issue passes to vendors, contractors and visitors. To inspect and highlight and breach or...