33 duty manager jobs found

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Assists in handling room lock problems and safety box Co-ordinates with all departments concerned in order to maintain Front Office functions properly Operates the front office computer system in order to assist Guest Service Assistant Handles guest complaints and other related problems and reports on the Duty Manager’s log Assist Guest Service Assistant and Bellman during they are busy Answers guest’s inquiries, handles complaints and attend to the needs of the guests Authorizes charges to be made for late departures and/or compliments on them Promotes and maintains good public relations Motivates and maintains good staff relations...

Job Responsibilities Report for work punctually in a proper and neat attire complete with name tag. Check and follow on shift handover, check arrivals and familiarizes oneself with room allocation, the day’s VIP arrivals and special room request. Check the Housekeeper’s room discrepancy Report and follow-up. Co-ordinate with the Guest Services Manager on baggage storage inventory. Make periodic check on current status report to analyze space available and occupancy status for the day. Check room and rate charges slips, to ensure no discrepancy etc. Advise Housekeeping and all departments concerned when guests have to be moved. Handle ad investigate all guests’ complaints and incidents. Give proper follow-up to ensure total customer satisfaction. Supervise the tidiness of all work station area, reception desk and that all staff observe proper grooming standard. To check and follow up on room key status. To ascertain departure date and time from guests....

OBLIGATION                          :           Internal & External Customers:- To greet, welcome and farewell all guests of the hotel, assist with any inquiries or requests that may have so that hotel guests experience a standard of service expected from a world-class five star boutique hotel. Also, to ensure the departure of the guests is prompt and efficient.   PRODUCTS PRODUCED:     Check hotel guests in and out in a warm, friendly and efficient manner.   Greets all guests that may come in contact with the Reception, assisting them with information on the hotel, local attractions and services   Attend Daily Shift Line-ups and read all communication and memos at the commencement of each shift.   Updates folios and checks payment details of newly arrived guests.   Performs foreign currency exchange transactions wherever applicable and post charges to guest accounts as required.   Records any guest...

RESPONSIBILITIES : Protect and safeguard all hotel guest and hotel staff belongings and all hotel assets.   Make regular rounds of assigned areas  Document, report and follow – up on safety hazards and violations of hotel and company Policy.   Assist the duty manager in inspecting. Maintain a close watch for any fire or safety hazards. Assist in any fire or other emergency situation. Monitor CCTV, Security alarm system and update the fire extinguisher expire date. Escort and witness cash drops when requested. Enforce the hotel associate entrance policy. Ensure that the CCTV monitors, recording decks and walkie–talkie sets are in good operating conditions. Monitor the lift system and report any malfunction or defects to the Security Officer/ Engineering Department/ Lift Contractor Elevator immediately.     SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

To assist in management of daily Front Office operations and perform task to the highest standards. Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level. Communicate guests’ requests and complaints to the appropriate Duty Managers / departments. Handle all front desk cashiering duties with integrity. Answer telephone enquiries and attend to clients’ need promptly. Managing the operations of all guests’ use facilities if required. Demonstrate high level of customer service at all times. Follow and adhere to company brand standards and P&Ps. Coordinate room assignment and readiness with Housekeeping team. Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Work with Duty Manager on project or tasks assigned. Assist other departments...

Job Responsibilities Report for work punctually in a proper and neat attire complete with name tag. Prepares and maintain records pertinent to the guest stay in hotel. Responsible for cash float and all cash transactions. To assist guest in handling of safety deposit boxes. To handle and maintain an accurate records of massages/faxes/mail/folio efficiently. Assist in taking room reservations at the counter or on the phone. Preparation of pre-registration of guest before arrival when guest checks in, fill in all particulars on the registration form. Collect the required deposit. To file and distribute computer reports. To ensure that all check-out guest folios and Account’s copies with instructions for billing to companies are accompanied by supporting documents/bills/invoices etc. To ensure all outlet bills/check in forms are slotted into guest’s folio to accord speedy check-out. Handling of foreign exchange. To report to Duty Manager/Assist Front...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Adhere to approve safety and security policies and procedures to ensure a safe environment. To safeguard the physical well-being of the hotel's property, staffs and guests. Report work related accidents or other injuries immediately upon occurrence to duty manager/ supervisor. Identify and report unsafe work procedures or conditions to the management. Protect the privacy and security of guests and co-workers. Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.   Patrol all floors and the parameters of the hotel.  Control the traffic at the entrances and car park. Check staffs' belongings when they leave the hotel to ensure that no hotel's items are being taken out.  Register all visitors and contractors in the hotel and check their belongings when they arrive and leave the property.  Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire...

Job Description Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries. Primary Responsibilities 1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn      and use guest’s name at every opportunity 2) Perform check in, check out and room change procedures and ensure all data are entered completely     into the hotel systems in accordance with reservation 3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s       personal and traveller’s checks and assist with currency exchange 4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems     to Duty Manager if no immediate solution can be found. 5) Drive more revenue in Front Office upselling

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for...

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.   And, we strongly believe that our Team Members are more than just “employees”.   Thrive at Hilton  embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a  Purpose , and creating the most optimal work experience for them as an individual.   Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and...

  Responsibility and Authority Assist the Front Office Manager in interviewing applicants for the Front Office whenever required and make recommendations on suitable candidates. Assist the Front Office Manager in selecting staffing, training and evaluating of all personnel in the Front Office. Responsible for the daily administrative work of the Front Office.   Provide immediate reference to staff during the shift. Double check duty rosters for the Front Office sections and sign log book of various sections.   Make every effort to ensure the comfort and enjoyment of hotel guests.   Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.   Conduct departmental training to staff and report the progress of their performance.   Maximize room revenue and occupancies as much as possible.   Review and understand revenues and occupancy forecasts....

In their primary role, food and beverage supervisors, also called food and beverage managers or food service managers, oversee food planning and preparation for restaurants & hotels. Food and beverage supervisors oversee food and beverage inventories, manage cooking staff, and choose a range of beverages to be served at their establishment. They ensure adherence to food safety and alcoholic beverage regulations. Food and beverage supervisors might also inspect kitchen equipment and address any customer complaints or concerns regarding food preparation and menu offerings. · Plan, supervise, and control various operations, working closely and supporting the food and beverage leader. · Anticipate guests’ needs, respond promptly, acknowledge all guests, and resolve complaints, ensuring guest satisfaction. · Constant effective communication with managers and supervisors regarding any guest or staff issues. · Encourage and motivate staff with a positive attitude. ·...

本職位之主要目的 (Job Purpose)： 協助店長維持餐廳正常營運，協助店長經營餐廳整體管理，負責帶領基層同仁執行店長交辦工作，提供優質服務，協助基層同仁依照標準作業流程完成每日工作，收集顧客意見，協助顧客點餐，結帳，促進顧客消費。配合公司整體營運，塑造優良形象。 To be the central organizers who keeps the restaurant operate regularly, to assist supervisor  to manage the restaurant, to be responsible for leading basic level stuff, to execute works that supervisor and assist supervisor ask to do, to provide the best F& B service for customers, to execute and to assist basic level stuff to finish every work according to the SOP, to assist supervisor to collect customers advices, and to build the outstanding image altogether, to help customers to order and checkout, know the feature of the restaurant, and to improve them consume there.   本職位之主要工作內容 (Job Item)： 1.       帶領服務員清理餐廳、檢查餐廳，保持清潔無汙           Leads the waiters and waitresses to clean up the dining room, to inspect the dining room, and           maintain the cleanliness in it. 2.       檢查所有生財器具均為清潔、良好可用...

Come and be part of our team at Nexus Resort Karambunai! 欢迎您成为我们佳蓝汶莱度假村团队的一员 !   We are looking candidate to fill the position below: 我们正在寻找填补以下职位空缺的候选人   Sales Manager – China Market 销售经理 – 中国市场 Responsibilities 职责概述 Manage the China related market and drive minimum fair market share to ensure maximum yield in line with hotel budgetary objectives 负责管理中国相关市场并推动最低公平市场份额，以确保符合酒店预算目标的最大收益 Proactively work with local and overseas agents to secure tour series and ad hoc groups from China 与本地和海外代理商积极合作，以确保中国旅游相关业务和团队的喜好与重复来访 Organise various platforms to secure FIT business from China especially OTA’s 组织或参与各种平台以确保来自中国的 自由 独立旅行者 - FIT 之到访，特别是 在线旅行社 OTA Identify various experiences to promote for MICE and in particular Incentive Groups from China i.e. Golf, Wellness, Bird watching, Diving, Weddings and Photography plus honeymoons etc....

RESPONSIBILITIES To safeguard the physical well-being of the hotel's property, employees and guests. Adhere to approved safety and security policies and procedures to ensure a safe environment. Report work related accidents, or other injuries immediately upon occurrence to manager/ supervisor. Identify and report unsafe work procedures or conditions to the management. Protect the privacy and security of guests and co-workers. Maintain confidentiality of proprietary materials and information.  Handle business interruptions and complaints according to the standard operating procedures.  Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.  Conduct interviews with relevant parties in order to obtain statements and information related to incidents.  Monitor the issuing and receiving of all keys and walkie-talkies to ensure the safekeeping of these items Check and ensure that there are no undesirable...