Security Supervisor

As the Security Supervisor, you will perform and execute hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.  

Your day-to-day: 

People   

• To oversee all daily duty locations and responsibilities of security guards 

• Coordinate and organize the day-to-day operations of the department including planning and controlling 

• Manage the develop and implementation of departmental standards 

• Ensure all patrolling, inspection and escort duties are performed to a high standard 

• Monitor and maintain all product and performance standards and ensure action is taken when standards are not met 

• Ensure firearms and other weapons are not carried by staff when on duty 

• Supervise emergency drills 

• Oversee the security department including layout of security guards and their detailed and regular training 

• Maintain the loyalty and discipline of all security guards 

• Ensure all security guards as well as hotel’s staff are adhering to P&P and security procedures 

• Coordinate with the local investigator in crimes & accident handling and investigating 

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers 

• Log security incidents and accidents in accordance with hotel requirements. Update the records/incidents in Riskonnect as per IHG Risk Management standards 

Guest Experience  

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community 

• Ensure highest level of guest satisfaction by providing quality guest services 

• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas and function rooms 

• Assist in preparing incident reports and ensure all allegations are properly followed up 

• Responsible for management of key control within all departments 

• Rendering First-Aid to guests and employees as required by internal guidelines 

• Ensure all incidents are documented as required by internal guidelines 

Financial  

• Help to monitor Department Budget 

• Compile and distribute security reports to relevant departments 

 
Responsible Business  

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements.  

• Assist for carrying out the required drill sessions and First Aid trainings as established by the local authorities 

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 

 Accountability    

• Supervise outsourced security guards in multiple shift operations  

What we need from you? 

• Certificate with minimum 2 years’ experience in supervisory role within a 5 Star Hotel sector 

• Must speak English and Bahasa Malaysia   

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.