30 jobs found in Bukit Mertajam

Job summary Responsible for the overall administration and operation of the Food and Beverage outlets and consistency of service delivered to guests. Job description To ensure the smooth operation of the outlets, delivering a consistent quality product and service that comply with company / hotel policies and standard procedures. To maximize profitability of the outlets by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority. To achieve the forecasted budget on food & beverage revenue and achieved maximized productivity on staff levels as set by the Food & Beverage Manager. To participate in all activities of planning, directing, controlling and Coordinating in the outlet and also all related administrative duties. To select and recruit employees for the outlets. To plan and implement continuous effective skills training programmers in line with the...

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Job description To report for duty punctually wearing the proper uniform and name badges at all time To serve food and beverage to guest according to standard set. To handle guest enquiries in a courteous and efficient manner To provided a courteous and professional service at all time. To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. To keep station adequately stocked with necessary supplies before. during and after service hours....

Job summary Responsible for preparing ingredients, maintaining kitchen cleanliness, supporting different service stations, and learning foundational culinary. Job description To reflect the Iconic Hotel philosophy by providing a high quality of service to our customers by always adopting a positive attitude & keeping the team spirit at the highest level at all times. To always great with a smile, all guest, colleagues and any other visitor of the hotel premises, be it at the back or front of the house. To have pride of self-personal appearance for personal hygiene and Uniform To consistently check quality and quantity of all raw food items needed for the daily mise en place in his respective area. To assist in other outlets when required. To report on duty punctually and wearing full uniform. To ensure a uniform visual appearance of all dishes prepared. Presentation and decoration must follow the...

Job summary Responsible for preparing ingredients, maintaining kitchen cleanliness, supporting different service stations, and learning foundational culinary. Job description To reflect the Iconic Hotel philosophy by providing a high quality of service to our customers by always adopting a positive attitude & keeping the team spirit at the highest level at all times. To always great with a smile, all guest, colleagues and any other visitor of the hotel premises, be it at the back or front of the house. To have pride of self-personal appearance for personal hygiene and Uniform To consistently check quality and quantity of all raw food items needed for the daily mise en place in his respective area. To assist in other outlets when required. To report on duty punctually and wearing full uniform. To ensure a uniform visual appearance of all dishes prepared. Presentation and decoration must follow the...

Job summary Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. Job description Perform daily room assignment according to guest preference, arrival time etc. Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room. Organize the delivery of guest mail and message as required. Carry out nightly bucket check so that all records are in order for the following day. Takes and processes reservations as and when the reservations department is busy. To represent the Management in the handling of emergency situations. Where all emergency procedures are known and practice regularly. Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest...

Job summary Oversees the daily tasks of the sales / events coordinators to ensure the smooth flow of all events arrangements. Job description Check and ensure accuracy of directory posting on events board and function room signage Meet and greet organisers before and during events. Check and ensure accuracy of backdrop arranged in the function venue. Check and ensure that the menu served for all meals is as per the guests requirements for all events. Attend to enquiries from walk–ins, telephone calls and e-mail from potential customers. Secure leads on potential business and maximise the total revenue for the hotel. Assist the Sales / Events Coordinator on their individual succession plan. To make 6 – 8 tele-calls / sales calls per day to potential clients with the objective of securing more business for the hotel. To target 5 potential telemarketing calls per day on new accounts in – order to expand the current database...

Job summary To prepare all confidential typing of business documents and to provide administration support to Department staffs. Job description Coordinates, liaise, follow up and handle on all incoming telephone and walk in inquiries for all functions as a potential source of business. Coordinate catering menus, banquet set-ups, and audiovisual needs with clients. To be well versed with product knowledge of the hotel and able to conduct telesales and attend to enquiries. To coordinate with the appropriate departments in the dissemination of information, data, request and other details provided by the customers. To requisite and maintain all kind of stationery and office equipment’s in the Sales & Marketing. To take charge in respect of the following: - · Attend to all sales department mail and maintain a correspondence data base · Maintain a proper system of filling and tracing · To take minutes of...

- Preparing classic and creative cocktails, wines, beers, and non-alcoholic drinks according to recipes. - Greeting guests, taking orders, providing recommendations, and ensuring a welcoming atmosphere. - Maintaining cleanliness of the bar area, washing glassware, restocking, and organizing supplies. - Operating POS systems, processing payments, handling cash, and reconciling daily receipts. - Supporting room service beverage requests and coordinating with other departments

1.0                Job Summary The Sales Coordinator is responsible for supporting the sales team in planning, organizing, and executing sales and marketing activities to drive bookings and revenue for the resort. This role involves coordinating between various departments to ensure a seamless guest experience and maintaining strong relationships with clients and vendors. 2.0               Key Responsibilities Sales Support: Assist the Sales Manager with the development and implementation of sales strategies and campaigns. Prepare and distribute sales materials and presentations to potential clients. Schedule and coordinate sales meetings, site visits, and client events. Guest Management: Serve as the main point of contact for prospective and existing guest, addressing inquiries and providing information about...

1.0               Job Summary The Butler is responsible for delivering exceptional, personalized service to guests, ensuring their stay is comfortable, memorable, and exceeds expectations. This role involves anticipating guests' needs, providing concierge services, and maintaining the highest standards of hospitality. 2.0               Key Responsibilities Guest Welcome and Orientation: Greet guests upon arrival and provide a warm, personalized welcome. Escort guests to their rooms, assist with luggage, and provide an overview of room amenities and resort facilities. Personalized Service: Anticipate and fulfill guest needs, preferences, and requests promptly. Provide personalized recommendations for dining, activities, and local attractions. Handle special requests, such as arranging for in-room dining, spa...

1.0               Job Summary A Graphic Designer creates visual content to communicate messages. They use typography, imagery, color, and layout techniques to produce designs for various media such as websites, advertisements, magazines, posters, social media, and corporate identity materials. The role requires a mix of creative and technical skills to bring concepts to life and ensure they align with brand guidelines. 2.0               Key Responsibilities Conceptualization and Design: Develop creative concepts and designs for various projects, including digital and print media. Collaborate with guests or internal teams to understand project scope and objectives. Branding and Identity: Create and maintain brand identities, including logos, color schemes, and style guides. Ensure consistency across all design projects...

Position Summary The Audio Visual (AV) Technician is responsible for setting up, operating, maintaining, and troubleshooting audio, video, lighting, and multimedia systems for events, meetings, conferences, and daily operations. The role ensures all AV equipment functions smoothly and provides technical support to deliver high-quality presentations and guest experiences. Key Responsibilities 1. Setup & Operation Set up, test, and operate AV equipment including projectors, LED screens, sound systems, microphones, mixers, speakers, lighting, video conferencing tools, and playback devices. Prepare meeting rooms, ballrooms, and event venues according to event requirements. Conduct sound checks, video tests, and ensure optimal lighting and audio balance before every event. 2. Technical Support Provide on-site AV support during events, meetings, and live presentations. Assist presenters, guests, and staff with...

1.0               Job Summary The Kitchen Steward is responsible for maintaining the cleanliness and organization of the kitchen, ensuring all kitchen equipment, utensils, and dishes are clean and properly stored. The role also involves waste management and assisting in kitchen operations as needed. 2.0               Key Responsibilities Cleaning and Sanitizing: Clean and sanitize kitchen equipment, utensils, dishes, and surfaces. Ensure all work areas, including floors, are clean and free from debris. Wash and sanitize pots, pans, and other cooking implements. Operate and maintain dish washing machines. Waste Management: Collect and dispose of kitchen waste appropriately. Separate recyclables and non-recyclables according to company policies. Ensure trash bins are clean and emptied regularly....

Job Summary The Sales Executive is responsible for generating sales leads, building relationships with clients, and promoting the company’s products and services to achieve revenue targets. This role involves identifying business opportunities, managing client accounts, and ensuring customer satisfaction through professional and efficient service. Key Responsibilities 1. Sales & Business Development Identify new business opportunities through research, networking, and proactive sales calls. Promote hotel/resort products, packages, and services to corporate clients, travel agents, and groups. Conduct regular sales visits, presentations, and follow-ups to convert potential leads into confirmed bookings. Assist in developing and implementing sales strategies to achieve monthly and annual revenue goals. Participate in marketing and promotional activities to increase brand visibility and sales. 2. Client...

Job Summary: The Guest Service Assistant (GSA) serves as the first and main point of contact for hostel guests, ensuring an exceptional guest experience from arrival to departure. This role is key in delivering high-quality service, managing daily front desk operations, and assisting with the smooth running of the hostel’s services. The GSA is expected to be knowledgeable, approachable, and responsive to all guest needs and operational requirements. Key Responsibilities: 1. Front Desk Operations Greet guests warmly and professionally upon arrival and departure. Manage check-in and check-out procedures efficiently, ensuring accuracy of guest information and room assignments. Prepare and issue room keys, explain hostel policies, and answer questions regarding facilities and services. Maintain a clean and presentable reception area at all times. 2. Reservations and Administration Manage online and walk-in...

Job Summary: The Security Guard is responsible for maintaining a safe and secure environment for guests, employees, and property. This includes monitoring premises, preventing unauthorized access, responding to emergencies, and ensuring adherence to safety and security protocols at all times. 1. Safety and Security Monitoring Patrol assigned areas (inside and outside the premises) to prevent and detect signs of intrusion, theft, or vandalism. Monitor CCTV systems and alarm panels for unusual activities. Ensure that all security checkpoints, doors, and windows are properly locked and secured. Check and record all incoming and outgoing personnel, visitors, vehicles, and materials as per company policy. Maintain high visibility in public areas to deter potential disturbances or misconduct. 2. Incident Response and Reporting Respond promptly to alarms, emergencies, and suspicious activities. Intervene...

Job Summary The Sales Manager is responsible for driving revenue growth by developing and executing sales strategies that attract new business and maintain strong relationships with existing clients. This role involves managing corporate accounts, group bookings, events, and partnerships to achieve the property’s sales and revenue targets. Key Responsibilities 1. Sales & Revenue Generation Develop and implement effective sales strategies to achieve revenue goals across all market segments (corporate, leisure, group, MICE, etc.). Identify and secure new business opportunities through proactive sales calls, networking, and client relationship management. Achieve monthly and annual sales targets set by the management. Manage and monitor sales activities, ensuring an optimal mix of business for maximum revenue and profitability. 2. Client Relationship Management Build and maintain long-term relationships...

Position Summary The Human Resources Manager is responsible for overseeing all aspects of human resources practices and processes to ensure the effective management of the organization’s workforce. This includes recruitment and staffing, performance management, training and development, compensation and benefits, employee relations, compliance with labor laws, and HR policy development. The HR Manager plays a critical role in aligning HR strategies with business goals to foster a positive work environment and organizational growth. Key Responsibilities 1. Recruitment & Staffing Develop and implement effective recruitment strategies to attract and retain qualified candidates. Manage the end-to-end recruitment process, including job postings, interviews, selection, and onboarding. Collaborate with department heads to understand workforce requirements. 2. Employee Relations & Engagement Foster a positive...