6 f b department jobs found in Bukit Mertajam

About the role We are seeking a service-oriented and enthusiastic F&B Service Leader to join our Coffee House team, focusing on bar operations. The successful candidate will support the daily operations of the bar, ensure excellent guest service, maintain beverage quality standards, and assist in leading the team to deliver a memorable dining experience. Key responsibilities Supervise daily bar and beverage service operations to ensure smooth and efficient service. Prepare and serve beverages in accordance with established recipes and quality standards. Lead, guide, and support team members to maintain high service standards. Ensure cleanliness, hygiene, and compliance with food safety and hotel operating procedures. Monitor beverage stock, assist with inventory control, and minimise wastage. Handle guest enquiries, feedback, and complaints professionally. Coordinate with the kitchen and other Food &...

About the role We are looking for a friendly, enthusiastic, and guest-oriented F&B Service Agent to join our Coffee House team. The successful candidate will be responsible for providing efficient food and beverage service, maintaining restaurant cleanliness and presentation, and ensuring a pleasant dining experience for all guests. Key responsibilities Welcome guests warmly and assist with seating arrangements. Present menus, explain menu items, take orders, and serve food and beverages accurately. Ensure timely and attentive service throughout the guests' dining experience. Prepare and maintain table settings, service stations, and restaurant areas. Clear tables and reset them promptly while maintaining cleanliness and hygiene. Coordinate with kitchen and bar team members to ensure smooth service operations. Respond to guest enquiries and feedback professionally, escalating complaints to the supervisor...

About the role We are seeking a service-oriented and responsible F&B Service Captain to join our Restaurant team. The successful candidate will assist in supervising daily restaurant operations, guide service team members, and ensure excellent guest satisfaction while maintaining the hotel's service and quality standards. Key responsibilities Assist in overseeing daily restaurant operations to ensure smooth and efficient service. Lead, guide, and support service team members in delivering excellent guest experiences. Welcome guests, take orders, and ensure food and beverages are served accurately and promptly. Monitor table arrangements, restaurant cleanliness, and overall presentation. Handle guest enquiries, feedback, and complaints professionally. Coordinate with the kitchen and other departments to ensure seamless service delivery. Assist with staff briefing, training, duty allocation, and service...

About the role We are looking for a friendly, enthusiastic, and guest-oriented F&B Service Agent to join our Restaurant team. The successful candidate will be responsible for providing efficient food and beverage service, maintaining restaurant cleanliness and presentation, and ensuring a pleasant dining experience for all guests. Key responsibilities Welcome guests warmly and assist with seating arrangements. Present menus, explain menu items, take orders, and serve food and beverages accurately. Ensure timely and attentive service throughout the guests' dining experience. Prepare and maintain table settings, service stations, and restaurant areas. Clear tables and reset them promptly while maintaining cleanliness and hygiene. Coordinate with kitchen and bar team members to ensure smooth service operations. Respond to guest enquiries and feedback professionally, escalating complaints to the supervisor...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food & beverage is served at the appropriate time. ·...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...