11 jobs found in Ampang Jaya

Assist the Sales team with managing sales-related administrative tasks and processes Respond to customer inquiries and provide exceptional client service Coordinate with internal departments to ensure seamless delivery of sales proposals and contracts Maintain accurate records and update the sales pipeline Support the development and implementation of sales strategies and campaigns Collaborate with the marketing team to create promotional materials Provide general administrative support as needed

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Welcome guests in a warm and courteous manner. Attend to orders and serve guest/s needs in a timely manner and efficiently in line with the department’s standards. Ensure that the restaurant service area is clean, tidy and that mise-en-place is in order. Ensure good product knowledge of the F&B menus and promotion. Ensure that the departmental menus/promotion flyers are up-to date. To participate in cross-training to ensure you are able to work within any section within the F&B department. Be fully conversant with all the F&B Department practices and procedures To promote the hotel’s facilities and to upsell at every opportunity, Efficiently manage and ensure that all equipment is polished and stored correctly as per the department’s standards. Maintain cleanliness within your areas of responsibility on daily basis.

Job Responsibilities · Perform day-to-day routine and preventative maintenance tasks on electrical, plumbing, air- conditioning, mechanical systems and others related task to ensure all facilities are operating efficiently. ·      Test, troubleshoot and perform basic repair on all types of equipment. ·      Respond promptly and efficiently to any maintenance calls that arise. ·      Maintain all tools, equipment, and working areas in good condition. ·      Ability to multi-task    Job Requirements: - •   Diploma/Certificate/Vocational or technical background in electrical, mechanical or building service engineering or a related field. ·    Preferably with 1 - 2 years’ experience in a similar role, preferably within the hospitality industry ·    Proficiency in English and Bahasa Malaysia (Malay),...

  1. Escort customers to their tables 2. Present menus to patrons and answer questions about menu items, making recommendations upon request 3. Inform customers of daily specials. 4. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff 5. Take orders from patrons for food or beverages. 6. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required 7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems 8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 9. Clean tables and/or counters after patrons have finished dining 10. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine 11. Explain how various menu items are prepared, describing ingredients and cooking methods 12. Prepare tables for meals, including setting up items...

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

Source and purchase materials, products, and services for all hotel departments (e.g., F&B, Housekeeping, Engineering). Obtain quotations, compare prices, and negotiate with suppliers to secure the best deals. Prepare and process purchase orders in a timely manner. Monitor stock levels and coordinate with departments to avoid shortages or overstocking. Maintain and update supplier database and price lists. Ensure all purchases comply with company policies and budget requirements. Coordinate with receiving team to ensure accurate delivery and quality of goods. Handle discrepancies such as damaged or incorrect items with suppliers. Track and follow up on pending orders and deliveries. Prepare purchasing reports and documentation for management review. Support cost control initiatives and identify opportunities for savings.

Follow all administrative policies and procedures at all times. Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation. Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions. Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions. Stay updated on group arrivals and any special arrangements. Handle guest questions and problems quickly and efficiently. Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies. Pay attention to hotel security and report any suspicious activities to your immediate manager. Understand and follow the hotel’s emergency and evacuation procedures.

Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections. Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process. Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing. Ensures that all the day’s Banquet revenue has been recorded. Audits revenue from other Operated Departments such as Laundry and Business Centre etc for completeness. Checks the daily General Cashier’s report against recorded cash movement. Monitors cashier shortages/overages and investigate any substantial amount and bring to the attention of the Director of Finance’s office. Verifies that the computerised Daily Report reflects completely all of the day’s transactions. Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation....

1.    To make sure to follow administration policies and procedures. 2.    To update all Guest Profiles and ensure to collect guest preference before shift ended. 3.    To get a maximum of guest questionnaires. 4.    To follow the instructions given by your Shift Leader, Reception Manager or Front of House Manager at all times. 5.    Answering telephone and handling guest inquires.  6.    Print Night receptionist reports and check that all profiles have been updated. 7.    Print Registration cards for following day and ensure that all backups are behind registrations cards. 8.    To report any health and safety hazards immediately to your Manager. 9.    Maximizes every opportunity to increase revenue by up selling. 10.    To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first...

•    Clean and maintain work area, equipment, dry store and coldrooms/freezer. •    Assist in washing , peeling, cutting, shredding of vegetables, cleans, cuts, trims, grinds and debone meat, poultry and seafood. •    Pick up food items from stores/receiving areas and arrange neatly in store/chillers/freezers. •    Ensures that all company minimum brand standards have been implemented. •    Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. •    Washes, peels, cuts, and seeds vegetables and fruits. •    Cleans, cuts, and grinds meats, poultry, and seafood. •    Dips food items in crumbs, flour, and batter to bread them. •    Stirs and strains soups and sauces. •    Weighs and measures designated ingredients. •  ...