9 guest service assistant jobs found

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the right form and immediately notify the specific department for resolving the issue/requests. To ensure that cashiering followed SOP. To ensure the preparations for all expected arrivals for the day is complete at the beginning of a shift. To key-in all reservations and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service. To respond promptly to guest requests and resolve any issues or complaints they may have. This may include providing extra amenities, arranging transportation, or addressing maintenance concerns.

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

Main Duties - Familiarize with the hotel system to make reservations and perform check-in/check-out - Welcome guests upon their arrival and assign rooms - Provide information about our hotel’s facilities and amenities - Respond to guests’ complaints in a timely and professional manner - Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs - Confirm reservations and arrange personalized services for VIP customers - Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card) - Employees are required to be responsible for cash balance before and after their shift - Employees are required to be able to work shifts (morning, afternoon, & night) - Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled...

Job Description (Front Office Assistant) - Mandarin Speaker 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out,...

Job Description (Front Office Assistant) - Proficiency in Mandarin is preferred 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

Job Overview: The Tourism & Hospitality Management Intern will gain hands-on experience in hotel operations, focusing on front office, food & beverage, and housekeeping. This internship provides an opportunity to develop customer service and operational skills while learning the daily functions of a 4-star hotel. Key Responsibilities: 1. Front Office Operations: Assist in guest check-in and check-out processes. Handle guest inquiries and provide concierge services. Support administrative tasks such as reservation management. Ensure a smooth and welcoming guest experience. 2. Food & Beverage Assistance: Assist in restaurant and in-room dining services. Support buffet setups and ensure service standards. Learn food presentation and basic beverage handling. Maintain hygiene and cleanliness in dining areas. 3. Housekeeping & Guest Services: Understand housekeeping standards and assist in room...

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and do paging for...