Front Office Assistant - Mandarin Speaker

Job Description (Front Office Assistant) - Mandarin Speaker

1.    Use the Front Office system in Front Desk efficiently and accurately.

2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations.

3.    Register guests and assign rooms. Accommodate special requests whenever possible.

4.     Verify guest’s method of payment and follow credit procedures.

5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions.

6.    Be well versed in all room categories, room rates, room locations and current room availability.

7.    Assist in preregistration and blocking of rooms for reservations.

8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms.

9.    Use the telephone in a polite, friendly, helpful and courteous manner at all times.

10.  Report any unusual occurrences / activity or request to management.

11.  Follow procedures to issue and close safe deposit boxes used by guests.

12.  Perform cashier related functions like posting charges / payment to guest account, special accounts, paid out’s, rebate / adjustments.

13.  Process FIT guests as well as Groups check-outs.

14.  Work closely with housekeeping department to ensure room status report is up to date on daily basis.

15.  Hand over and take over shift thoroughly, read and initial the log book during the pre-shift briefing.

16.  Perform any other duties as requested by management.

Requirement

1.    SPM / Certificate / Diploma / Degree in a hotel management / public relation / customer service or equivalent

2.    At least 1 year (s) working experience in sales & marketing division – Hospitality industry

3.    Fresh graduate are encourage to apply

 4. Fluent in English; Mandarin-speaking is an added advantage. Chinese-speaking candidates are preferred as the role requires communication with guests from China.