8 front office deparment jobs found in George Town

Greet and welcome and hotel guests. & offer luggage assistance. Assist and ensure all arriving and departing guests luggage is promptly attended to. In cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. Supply guests with directions. Communicate parking procedures to guests/visitors. Deliver all guests correspondence to the rooms as well as correspondence to all other department. Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

Undertaking front desk service duties. Administering check-in and check-outs. Assigning rooms and issuing keys. Processing guest payments and managing bills. Coordinating with porters, concierge, kitchen staff and housekeeping. Acting as a central source of information for guests during their stay. Resolving problems and dealing with conflict or tension with disappointed guests. Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

Trains new guest services department personnel. Answers inquiry regarding rates and availability. Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities. Maintains a detailed knowledge about the hotel's services and hours of operations. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Check guests in and out, including preparation of guest bills and authorising payments. Dealing efficiently with day to day billing and guest service queries. Report anything considered a health and safety hazard. Using information available, plan and control both the preparation of future shifts and effective communication to the team. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. Allocation of all rooms to include, special requests, sofa bed rooms and...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...

Handles guests’ requests and complaints Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms Performs cashiering tasks diligently and efficiently. To assign rooms according to guest's requirements To update room status hourly as per Housekeeping report To check daily guests arrival & checkout list

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth Interested candidate may contact/Whatsapp (By text only) us and attached your CV resume.  Ms Alice 019-5903989

The Gallery Sales Assistant conducts selling, presents merchandise and provides necessary information to guests in order to ensure sales budget is met or exceeded as well as to enhance and capture business to Spa & Gallery and to increase capture rates and the number of guests. Responsibilities Attends to guests, performs selling and executes upselling strategies in order to achieve sales budget. Ensures that the Gallery is always presentable with the excellent visual display being maintained. Performs non-retail and/ or administrative task lists as assigned by superior effectively. Ensures that all cashiering functions are carried out in accordance with accuracy, honesty and submits the daily deposit envelope as per the standard procedure. Upselling gallery promotion and membership program to maximise revenue and increase the average rate per transaction. Requirements Secondary education or related certification Strong selling skills...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...