Guest Experience Agent (Front Office Receptionist)

Perform daily room assignment according to guest preference, arrival time etc.

Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room.

Organize the delivery of guest mail and message as required.

Carry out nightly bucket check so that all records are in order for the following day.

Takes and processes reservations as and when the reservations department is busy.

To represent the Management in the handling of emergency situations.

Where all emergency procedures are known and practice regularly.

Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest Service Manager and Asst. Front Office Manager and be directed accordingly by the FOM.

And dealings with persons outside the hotel, i.e. Press, Police, etc. must be referred to the Hotel Manager or the Marcom Manager / Executive. No embarrassment, and/or admittance of any liability in the Hotel’s name are made. The Hotel and the guest should be protected from such embarrassment.

To assist guest on secretary job at the Business Centre. Such as meeting room arrangement, faxing, typing, internet access etc.