7 front office deparment jobs found in Bayan Lepas

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain...

Job Summary The Assistant Reservation Manager supports the Reservations Department in managing daily operations, ensuring accurate room bookings, maximizing room revenue, and maintaining excellent guest service standards. This role supervises the reservations team, assists in forecasting occupancy, and ensures that all reservation processes are handled efficiently and professionally. Key Responsibilities 1. Reservation Operations Oversee daily reservation activities to ensure accuracy, efficiency, and timely handling of all bookings. Ensure all reservations—telephone, email, online, and corporate—are processed according to hotel standards. Verify room availability, rates, and booking restrictions before confirmation. Monitor overbooking levels and coordinate with Front Office to manage room allocation. 2. Revenue & Forecasting Assist in monitoring room inventory and optimizing occupancy and...

Job Summary The Guest Relations Coordinator is responsible for providing warm, efficient, and professional service to ensure every guest enjoys a pleasant and memorable stay. This role supports front office operations, assists with guest enquiries, and helps maintain high service standards to enhance overall guest satisfaction. Key Responsibilities 1. Guest Services Welcome guests upon arrival and assist with check-in and check-out when required. Respond to guest enquiries, requests, and complaints in a prompt and courteous manner. Ensure special requests (e.g., amenities, room arrangements, VIP setups) are fulfilled accurately. Conduct courtesy calls to ensure guest satisfaction. 2. Communication & Coordination Coordinate with Housekeeping, F&B, Engineering, and other departments to fulfil guest needs. Maintain accurate guest profiles, preferences, and feedback. Assist with preparation...

1.0 Job Summary 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.0 Duties and Responsibilities 2.1 Management Representative. 2.2 To represent management in handling of room enquiries, compliments, complaints, etc. 2.3 Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4 Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5 Represents the Management in handling guest complaints/requests, concerning services from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6 All complaints and compliments are to be reported to the Guest Service Manager...

🛎️ Key Responsibilities Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors Develop and implement cleaning schedules and procedures Conduct regular inspections of guest rooms and public areas Maintain inventory of cleaning supplies, linens, and uniforms Coordinate with front office and maintenance departments for smooth operations Handle guest complaints and requests related to housekeeping Recruit, train, and evaluate housekeeping staff Prepare and manage departmental budgets Ensure compliance with health, safety, and sanitation standards Oversee pest control and hygiene programs Maintain lost-and-found records and procedures   🧠 Skills & Qualifications Strong leadership and organizational skills Excellent communication and interpersonal abilities Attention to detail and...

1.0 Job Summary 1.1 Oversees the daily tasks of the sales / events coordinators to ensure the smooth flow of all events arrangements 1.2 Responsible for the hotel’s revenue in Rooms & Catering Business 2.0 Duties And Responsibilities 2.1 Check and ensure accuracy of directory posting on events board and function room signage 2.2 Meet and greet organisers before and during events. 2.3 Check and ensure accuracy of backdrop arranged in the function venue. 2.4 Check and ensure that the menu served for all meals is as per the guests requirements for all events. 2.5 Attend to enquiries from walk–ins, telephone calls and e-mail from potential customers. 2.6 Secure leads on potential business and maximise the total revenue for the hotel. 2.7 Assist the Sales / Events Coordinator on their individual succession plan. 2.8 To make 6 – 8 tele-calls / sales calls per day to potential clients with the objective of securing more...