Reservation Officer

Key Responsibilities:

• Handle incoming reservation requests via phone, email, online platforms, or in person.

• Provide accurate information on room rates, availability, hotel services, and special packages.

• Enter and maintain reservations accurately in the system.

• Modify or cancel existing reservations as needed, ensuring all updates are properly documented.

• Follow up with guests on special requests, preferences, or required confirmations.

• Ensure all reservations are confirmed in writing and all required deposits or payments are collected.

• Coordinate with the front desk and housekeeping teams to ensure guest requirements are met.

• Maintain guest records and ensure data privacy and accuracy.

• Upsell rooms and hotel services to maximize revenue.

• Handle group bookings and coordinate with the sales/events team if needed.

• Resolve booking-related issues or complaints in a professional and timely manner.

• Prepare daily, weekly, and monthly reservation reports as required.

Requirements:

• Proven experience in a similar role within the hospitality industry is preferred.

• Proficiency in hotel reservation software and Microsoft Office Suite.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• High school diploma or equivalent; a degree in Hospitality Management is a plus.