Concierge
- Iconic Marjorie Hotel, a Tribute Portfolio Hotel
- 239A, Jalan Sultan Azlan Shah, Kampung Sungai Nibong, 11900 Bayan Lepas, Pulau Pinang
- Jun 13, 2025
Job Description
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Iconic Marjorie Hotel, Penang, a Tribute Portfolio Hotel in Bayan Lepas offers a luxurious stay with an infinity swimming pool, fitness center, restaurant, and bar. Guests enjoy sea views, modern rooms with air-conditioning, and free on-site private parking.
The family-friendly restaurant serves Malaysian, local, and European cuisines with halal and vegetarian options. Breakfast includes continental, American, buffet, vegetarian, and Asian selections featuring local specialties, warm dishes, fresh pastries, and more.
Located 1.9 mi from Penang International Airport, the hotel is an 18-minute walk from Hammer Bay Beach and 1.2 mi from Queensbay Mall. Nearby attractions include Penang Times Square and Penang Hill, each within 8.1 mi.
Guests benefit from a 24-hour front desk, concierge service, and tour desk. Additional amenities include a fitness room, pool bar, family rooms, and free WiFi throughout the property.