16 front office deparment jobs found in Shah Alam

· Manages the guest experience by ensuring the followings are provided: - · Thoughtful and attentive service with relaxed efficiency · Complete responsiveness to the desire of the hotel guests · Quality service of the hospitality is optimised in accordance to the quality service standard · To maintain a good working relationship with your own colleagues and all other departments. · To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. · Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. · Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. To be stationed at the Hotel's lobby to Meet & Greet and usher guests. Provides functional assistance and direction to all departments. Coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments from time to time. 

Performs Guest Service Duties at the Reception/Front Desk. Administers Check-in & Check-outs. Rooms assigning and Key Card issuance. Processing of Guest payments and billing process. Coordinating with Porters, Concierge, Housekeeping and F&B associates. To assist guest at all times during their stay. Assisting in Guest’s complaints and communicate with superiors on service recovery. . Assist Guest in taxis, airport transfers and rental cars etc.

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To communicate effectively with guests in Arabic and English, responding to all enquiries in a clear, courteous, and professional manner. 2. To report punctually wearing the correct hotel uniform and name tag at all times. 3. To provide a courteous and professional service at all service. 4. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 5. To maintain an atmosphere of tranquility at the Front Desk. 6. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 7. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 8. To register the...

Responsibilities: Welcome and assist hotel guests Handle check-in and check-out Answer phone calls and guest inquiries Manage bookings and basic cashier duties Handle guest complaints politely and professionally Requirements: Diploma holder or SPM holder with 2 years working experience Basic experience in hotel front desk or customer service preferred Good communication skills Friendly, polite, and well-groomed Able to work shifts, weekends, and public holidays Basic computer skills Benefits: Service charge / tips Staff meals provided Training provided

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

The Rooms Controller cum Guest Relations Officer is responsible for overseeing room allocation and inventory control while ensuring exceptional guest service experiences. This role acts as a key liaison between Front Office, Housekeeping, and guests to optimize room assignments and maintain high guest satisfaction levels. Key Responsibilities Rooms Control Duties Monitor daily room inventory, availability, and occupancy status. Assign rooms according to guest preferences, VIP status, and operational requirements. Coordinate closely with Housekeeping to ensure room readiness and cleanliness status updates. Handle room moves, upgrades, and special room requests. Ensure accurate room status in the Property Management System (PMS). Assist in managing overbookings and last-minute changes efficiently. Guest Relations Duties Welcome VIPs and special guests upon arrival. Handle guest inquiries,...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic students for internship placement . Departments available: Housekeeping F&B Front Office Kitchen Maintenance Marketing Human Resource Requirements: Students in Hospitality Management, Maintenance, Culinary Arts or equivalent. Good communication skills.  

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and do paging for...

Under the guidance of the Front Office Manager, A Duty Manager main task is to oversee the front desk operations of our business. To support and assist the Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests. Assist the Front Office Manager with the management and support of daily Front Office Operations. Manage and support the Front Office team, ensuring that brand standards are met, and guest expectations are exceeded. Handle guest requests, enquiries, and complaints promptly. Handle any management issues or emergencies that arise, record, and resolve as necessary. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Ensure your team maintains a professional manner and are up to date with VIP guest movements,...

Job description Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers. Greet and welcome guests as soon as they arrive at the Hotel Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits Requirements and skills Proven...

As the Reservations Agent, you will be responsible to process guest/agents room bookings request in line with IHG brand standard guidelines.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.   Your day-to-day:  Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD)  Record and process reservations made by phone/fax/email, website and GDS  Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region  Prepare and execute action plans which increase reservation sales and associated business ...

Are you passionate, eager to learn, and looking to gain real-world experience in a professional environment? We are inviting enthusiastic students or recent graduates to apply for our internship program! This is a great opportunity to develop hands-on skills, learn from experienced professionals, and explore potential career paths in various departments. 🔸 Available Internship Departments: Human Resources Finance & Accounting Marketing & Communications Food & Beverage Service Kitchen / Culinary Housekeeping Front Office / Guest Services IT & Systems Support Procurement / Purchasing Sales & Events 🔸 General Responsibilities: Support the assigned department in day-to-day operations Handle administrative and operational tasks as required Maintain professionalism and adhere to company standards Learn and adapt...