5 front office deparment jobs found in Iskandar Puteri

Job Purpose To supervises Front Office team members and ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Primary duties and responsibilities: Ensure outstanding customer care at all times. Handling guest complaints, concerns and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the Front Office team members to ensure a quality operation. Allocate rooms to expected arrivals after checking the guest preferences and special requests. Have up to date information on daily room occupancy. Build strong relationships and liaise...

Job Purpose Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.  Primary duties and responsibilities Welcome guests during check-in and giving a fond farewell to guest while check-out. Providing excellent customer service as per hotel standards. Check on VIP reservations and complete their pre-registration formalities. To handle all guests without bias and prejudice. Handling guest complaints and concerns in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Have up to date information on daily room...

Job Purpose Primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assist guests with luggage, Concierge are also responsible to collect and distribute post, parcels. Also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy. Primary duties and responsibilities Checks the daily arrival list for VVIP’s or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Assist guests with luggage to the front desk. Escorts guests with to room, placing luggage in room...

Job Purpose To schedule, assign, supervise and assist in the up keeping of all housekeeping operation on the floor assigned to him/her to highest standard of cleanliness and maintenance and assisting in any assignment in/within the department whenever necessary promptly. Primary duties and responsibilities To supervise the activities of room attendants to ensure clean, attractive and well-maintained guest rooms, hallways and service area according to set standards in order to achieve prompt and courteous service. To allocate daily work and any special assignment to the room attendants accordingly to the daily occupancy. To check regularly the progress of each assignment and to assist if it necessary. To make sure that all assignments are completed as scheduled for each shift. To conduct daily briefing to room attendant and assist them with special requests from the guests and attention to their complaints. To organize special and irregular cleaning...

Job Purpose To manage and oversee all Food & Beverage operations, ensuring seamless and efficient service delivery across restaurants, banquets, and in-room dining. The role is responsible for maximizing revenue and profitability while maintaining high standards of food quality, service, hygiene, and guest satisfaction. It also involves leading and developing the F&B team to consistently deliver exceptional dining experiences that meet and exceed guests’ needs and expectations. Duties and responsibilities Plan, manage, and oversee all Food & Beverage operations across the property, including restaurants, banquets, and in-room dining, to ensure efficient operations and consistently high levels of guest satisfaction. Monitor and control F&B costs, ensuring compliance with established budgets, cost-control procedures, and operational standards. Work closely with the Executive Chef and relevant departments in preparing and implementing F&B...