57 jobs found in Shah Alam

a)      Duties:   -          Wears issued uniform and name badge whenever on duty, from “clock-in" to "clock out”. -          Maintains proper grooming and hygiene habits as defined in the “personal hygiene” section of the Food and Beverage Manual. -          Maintains issued uniform including name badge in good, clean condition, without tears or stains. -          Complies with the hotel’s house rules and conduct codes as stated in the employee handbook and as distributed at orientation. -          Be able to describe the tasks that you are to perform in an emergency as outlined in the hotel’s loss-prevention procedures manual....

Job Description ·           Develop and implement revenue strategies for the hotel ·           Monitor competitor pricing and market trends to adjust strategies. ·           Implement clear and transparent pricing policies ·           Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. ·           Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centres of the business. ·           Conduct regular performance reviews and optimize pricing and inventory....

Welcome guests in a warm and courteous manner. Attend to orders and serve guest/s needs in a timely manner and efficiently in line with the department’s standards. Ensure that the restaurant service area is clean, tidy and that mise-en-place is in order. Ensure good product knowledge of the F&B menus and promotion. Ensure that the departmental menus/promotion flyers are up-to date. To participate in cross-training to ensure you are able to work within any section within the F&B department. Be fully conversant with all the F&B Department practices and procedures To promote the hotel’s facilities and to upsell at every opportunity, Efficiently manage and ensure that all equipment is polished and stored correctly as per the department’s standards. Maintain cleanliness within your areas of responsibility on daily basis.

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Job Responsibilities · Perform day-to-day routine and preventative maintenance tasks on electrical, plumbing, air- conditioning, mechanical systems and others related task to ensure all facilities are operating efficiently. ·      Test, troubleshoot and perform basic repair on all types of equipment. ·      Respond promptly and efficiently to any maintenance calls that arise. ·      Maintain all tools, equipment, and working areas in good condition. ·      Ability to multi-task    Job Requirements: - •   Diploma/Certificate/Vocational or technical background in electrical, mechanical or building service engineering or a related field. ·    Preferably with 1 - 2 years’ experience in a similar role, preferably within the hospitality industry ·    Proficiency in English and Bahasa Malaysia (Malay),...

Responsibilities: Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning. Requirements: Can understand and speak English and Malay Pleasant disposition, neat in appearance Able to work shifts, on week-ends and public holidays Must be Malaysian

Job Responsibilities Perform preventive and corrective maintenance for electrical and air conditioning systems. Troubleshoot and repair electrical, HVAC, and mechanical equipment. Conduct daily inspections of hotel facilities and guest rooms. Respond promptly to maintenance requests and emergency breakdowns. Ensure all maintenance work complies with safety regulations and hotel standards. Maintain proper records of maintenance activities. Assist with other engineering duties as assigned by the Maintenance Manager. Job Requirements Certificate or Diploma in Electrical Engineering, Air Conditioning & Refrigeration, or a related field. Minimum 1 year of relevant working experience (hotel experience is an advantage). Knowledge of electrical systems, air conditioning, plumbing, and general building maintenance. Able to work on shifts, weekends, and public holidays when required. Responsible, hardworking, and able to work...

A. Position Overview The SHE Officer is responsible for executing day-to-day safety, health, and environmental controls to support safe operations and events at the Centre. The role conducts inspections, monitors compliance, supports incident response, and maintains SHE documentation in accordance with legal, regulatory, ISO, and Business Management System (BMS) requirements. The position provides on-site SHE support under the direction of the SHE Executive to safeguard employees, visitors, contractors, and the environment. B. Responsibilities 1. On-Site SHE Operations & Monitoring *Conducts routine safety, health, and environmental inspections across operational areas and event sites. *Monitors compliance with SHE procedures, legal requirements, and approved control measures. * Supports implementation of SHE controls during events, including crowd, equipment, and temporary installation activities. 2. Incident Response & Investigation Support * Provides initial...

To implement and execute the security management plan at the Kuala Lumpur Convention Centre (“the Centre”) to safe-guard the physical well-being of its property, employees, and guest, achieving satisfaction for all concerned while adhering to standards requirements of the Centre. Security Officer reports to Security Supervisors and is responsible for ensuring the implementation of security operations in the Centre. 1.     Participates in the following: a.   Security services including patrolling and roaming, static, loading dock and traffic management, etc. b.   Investigation on security-related incidents on all departments.   c.   Co-ordination of security surveillance arrangement, door accessibility and other security functions as and when necessary. d.   Provision of security administrative tasks e.g. overtime and deployment records, etc. e.    Provision of...

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

As the Director of Sales, you will be responsible to develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.   Educate and train sales team that is responsible for developing new accounts, maintaining existing...

As the Senior Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget  ...

As the Sales Manager, you will be responsible to assists the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.  Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel  At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.     Your day-to-day:  People    Works with DOS on manpower planning and management needs   Works with DOS in the preparation and management of the Department’s budget   Manage day...

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.        Your day-to-day:  People    Work with Human Resources to ensure the departmental performance of staff is productive  Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues  Adhere to hotel disciplinary procedures during major/minor act of misconduct  Work with Superior on manpower planning and...

As the Assistant Restaurant Manager, you’ll assist to manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and co-ordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures    Your day-to-day:  People    Assisting the Restaurant Manager in his duty  Oversee the implementation of standards as detailed in the departmental standards and procedures manual  Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers   Develop your team and improve their performance through coaching and...

The Assistant In-Room Dining Manager assists in managing the daily operations of the In-Room Dining (IRD) department, ensuring efficient order taking, food and beverage delivery, guest satisfaction, service quality, and compliance with hotel standards and SOPs. Key Responsibilities 1. In-Room Dining Operations Assist in managing the daily operations of the In-Room Dining department. Ensure all room service orders are received, prepared, delivered, and cleared efficiently. Monitor order-taking, food preparation coordination, delivery, and tray/trolley collection. Ensure orders are delivered accurately and within the required service time. Conduct regular checks on service areas, equipment, trays, trolleys, and operating supplies. Ensure proper opening, closing, and handover procedures are followed. Monitor operational flow during peak periods and allocate manpower accordingly. 2. Guest Service Maintain high standards of guest service and...

The Assistant Food & Beverage Manager is responsible for assisting in the overall management and daily operation of the Food & Beverage department. The role ensures smooth operations, excellent guest service, effective team management, cost control, and compliance with hotel standards, policies, and procedures. Key Responsibilities 1. F&B Operations Assist the F&B Manager in overseeing the daily operations of restaurants, bars, banquet operations, and other F&B outlets. Ensure all outlets operate efficiently and according to established SOPs and brand standards. Monitor service quality, food presentation, cleanliness, and overall guest experience. Ensure adequate staffing and smooth coordination during peak periods. Conduct regular operational checks and ensure any issues are addressed promptly. Assist in opening and closing procedures of F&B outlets. Ensure proper cash handling, billing, and settlement...

Under the guidance of the Assistant Chief Engineer ensures that the Hotels equipment is operated in accordance with InterContinental Hotels Group standards to ensure maximum efficiency and guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.        Your day-to-day:  People    Demonstrate co-operation and trust with colleagues, teams and across departments  Communicate well to ensure effective shift handovers  Actively participate in and conduct organised meetings  Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication    Guest...

Job Summary Responsible for analysing hotel revenue performance, market trends, booking patterns and competitor activity to support revenue strategies, forecasting and pricing decisions. The role aims to maximise hotel revenue, occupancy, ADR and RevPAR through accurate analysis and effective revenue management. Key Responsibilities Analyse daily, weekly and monthly hotel revenue performance, including Occupancy, ADR and RevPAR . Monitor booking pace, pickup, cancellations, no-shows and demand trends. Prepare revenue forecasts, reports and performance analysis for management. Monitor competitor rates, market trends and business demand. Assist in developing and implementing pricing and revenue strategies. Monitor room rates, inventory and availability across OTAs and other distribution channels. Ensure rate and inventory accuracy across PMS, RMS, CRS and channel management systems. Analyse market segments, booking sources and distribution channel...