3 jobs found in Port Dickson

- Follow all administrative policies and procedures at all times. - Be a positive, enthusiastic, and active member of the Concierge team, providing excellent service to all guests in every situation. - Have good knowledge of all hotel services, including recreational activities, food and beverage, guest services, special events, and promotions. - Be familiar with all hotel facilities, daily functions, and events, and assist guests with any questions. - Stay updated on group arrivals and any special arrangements. - Handle guest questions and problems quickly and efficiently. - Work closely with the Shift Leader regarding room readiness, early arrivals, room changes, stayovers, and any discrepancies. - Pay attention to hotel security and report any suspicious activities to your immediate manager. - Understand and follow the hotel’s emergency and evacuation procedures.

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...