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GUEST SERVICE OFFICER

RM1,700 - RM2,100 monthly
Full time Front Office Deparment

Job Description

  • Follow all hotel administrative policies and procedures.
  • Update all guest profiles and ensure guest preferences are recorded before the end of each shift.
  • Encourage guests to complete guest satisfaction questionnaires.
  • Follow instructions given by the Shift Leader, Reception Manager, or Front of House Manager at all times.
  • Answer telephone calls and handle guest enquiries professionally and courteously.
  • Print the Night Reception reports and ensure all guest profiles have been updated.
  • Print registration cards for the following day and ensure all required supporting documents are attached.
  • Report any health and safety hazards immediately to the Manager.
  • Maximise every opportunity to increase revenue by promoting and upselling hotel products and services.
  • Check in individual guests, groups, and tour guests efficiently and warmly, creating a positive first impression while meeting hotel standards.
  • Stay informed about the hotel's facilities, events, and daily activities to assist guests with their enquiries.
  • Take a personal interest in guests throughout their stay and strive to exceed their expectations.
  • Be familiar with all room types and availability, and assist guests with reservations and booking enquiries.
  • Provide guest services such as currency exchange, safety deposit box assistance, and authorised cash advances.
  • Check out individual guests, groups, and tour guests efficiently while following correct cashiering procedures and ensuring all charges are posted accurately.
  • Respect guest privacy at all times and keep all guest information confidential.
  • Be familiar with hotel procedures, including housekeeping, lost and found, food and beverage operations, communication procedures, and fire and emergency protocols.
  • Be able to carry out manual reception procedures when the hotel's computer system is unavailable.
  • Operate the hotel's communication systems effectively.
  • Understand and follow all hotel credit policies and procedures.
  • Maintain good knowledge of all hotel products and services and actively recommend them to guests.
  • Ensure a complete shift handover is carried out, and all checklists are updated and completed before the end of the shift.
THISTLE PORT DICKSON RESORT
About THISTLE PORT DICKSON RESORT

The 5-star Thistle Port Dickson situated in Teluk Kemang, Port Dickson is Asia's first Thistle Hotel outside of the United Kingdom. It was awarded the 'Best Hotel/Resort' by the Tourism Board of Negeri Sembilan for the year 2010.

Just an hour's drive from the Kuala Lumpur, Thistle Port Dickson Resort has been placed as No. 6 in Malaysia for service excellence. The Resort has won the 'Hospitality Asia Platinum Award's 2010' for the best Chinese Cuisine Restaurant and its Cumulus, beach bar ranked 'Top 5' Night Spot in Malaysia under the Resort category.

Spanning 90 acres of tropical paradise and 3 kilometres of pristine sandy beach , the resort immerses in pure tranquility. All guestsrooms are tastefully furnished with magnificient views of the ocean and the serene golf course. Ideal for business and leisure travelers, the resort offers recreational facilities to unwind, a variety of cuisine to please your palate and a Spa to rejuvenate your senses.

We are now inviting qualified individuals to fill the position 

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