8 jobs found in Kuantan

The Rooms Controller cum Guest Relations Officer is responsible for overseeing room allocation and inventory control while ensuring exceptional guest service experiences. This role acts as a key liaison between Front Office, Housekeeping, and guests to optimize room assignments and maintain high guest satisfaction levels. Key Responsibilities Rooms Control Duties Monitor daily room inventory, availability, and occupancy status. Assign rooms according to guest preferences, VIP status, and operational requirements. Coordinate closely with Housekeeping to ensure room readiness and cleanliness status updates. Handle room moves, upgrades, and special room requests. Ensure accurate room status in the Property Management System (PMS). Assist in managing overbookings and last-minute changes efficiently. Guest Relations Duties Welcome VIPs and special guests upon arrival. Handle guest inquiries,...

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests      Check guests in, issue room keys, provide information on hotel services and room location  Ensure required identification is taken from guests at check-in in line with local legislative requirements  Answer phones in a prompt and courteous manner  Up-sell rooms where possible to maximise hotel revenue  Answer, record and process all guest calls, messages, requests, questions or concerns  Record guest preferences in the system  Check guests out, including resolving any late or disputed charges  Accurately process all cash and credit card transactions using established procedures  Issue,...

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

The Kuala Lumpur Journal Hotel is seeking a dedicated and experienced Duty Manager to join our team. The ideal candidate must be bilingual, with proficiency in English, and possess at least two years of proven experience in the hotel industry. As a Duty Manager, you will be responsible for overseeing daily operations, ensuring guest satisfaction, and maintaining high standards of service. Key Responsibilities: - Oversee the day-to-day operations of the hotel. - Ensure the highest levels of guest satisfaction by providing excellent customer service. - Handle guest complaints and issues promptly and professionally. - Coordinate with various departments to ensure smooth operations. - Monitor staff performance and provide guidance and support. - Manage inventory and ensure all supplies are stocked and maintained. - Implement and enforce hotel policies and procedures. - Prepare daily reports and other administrative duties. - Assist in training and developing staff. Requirements: -...

Responsibilities: Welcome and assist hotel guests Handle check-in and check-out Answer phone calls and guest inquiries Manage bookings and basic cashier duties Handle guest complaints politely and professionally Requirements: Diploma holder or SPM holder with 2 years working experience Basic experience in hotel front desk or customer service preferred Good communication skills Friendly, polite, and well-groomed Able to work shifts, weekends, and public holidays Basic computer skills Benefits: Service charge / tips Staff meals provided Training provided

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To communicate effectively with guests in Arabic and English, responding to all enquiries in a clear, courteous, and professional manner. 2. To report punctually wearing the correct hotel uniform and name tag at all times. 3. To provide a courteous and professional service at all service. 4. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 5. To maintain an atmosphere of tranquility at the Front Desk. 6. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 7. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 8. To register the...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...