5 jobs found

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Responsibility Ensure smooth operation on a daily basis Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience perspective Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.   

Main Duties:   A.   Front Office 1)      Ensures that thoughtful and attentive guest service with relaxed efficiency is offered. 2)      Ensures complete responsiveness to the desires of our guests. 3)      Ultimate responsibility in driving all guest reviews especially TripAdvisor. 4)      Plays an active supporting role in the Guest Experience Committee in driving excellent Guest experience. 5)      Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags. 6)      Updates associates on room rate changes and all Sales & Marketing programmes. 7)      Updates associates on rules and policies governing special promotions and that their production is tracked. 8)     ...

Main Duties: 1. Handling guest payment for check-in, check-out and any additional charges. 2. Handling incoming or outgoing calls and forwarding calls to the respective department. 3. Assisting with processing invoices and ensure outstanding to be collected. 4. Maintaining cleanliness in reception area. 5. Responsible to welcoming guests, assisting with check-in and check-out procedures, handling guest inquiries and providing exceptional customer service. 6. Perform to any shift that scheduled in daily basis. 7. Attending daily briefing and weekly training. 8. Answering, recording and processing guest’s enquiry and request. 9. Always follow up on guest request. 10. Able to explain hotel product knowledge. 11. Work closely with colleagues to ensure that all guest meet the hotel standard.

Job Description To manage the Front Desk Office functions efficiently, primarily the check-in and check-out procedures, making room reservations, coordinating with other departments to ensure the smooth operation of the department. Key Duties / Responsibilities : Provide a courteous and friendly service at the front desk to customers at all times. Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information. Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards. Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing. Able to handle any complaints in respect to room rates,...